Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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Sierra Leone Modernizes Tax System to Increase Revenue

Sierra Leone Modernizes Tax System to Increase Revenue

With support from the World Customs Organization (WCO), the National Revenue Authority (NRA) of Sierra Leone has initiated a modernization upgrade of its human resource system. This project aims to build a scientific, standardized, and efficient human resource management system by introducing a competency-based HRM approach. The goal is to cultivate a high-quality, professional tax workforce, providing a strong impetus for national tax revenue and economic development. This upgrade focuses on improving talent and skills within the NRA to enhance its overall capacity.

02/12/2026 Customs Knowledge
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Sudan Customs Modernizes HR with WCO Support

Sudan Customs Modernizes HR with WCO Support

The World Customs Organization (WCO) is assisting Sudan Customs in advancing human resource modernization. This is achieved by introducing a competency model to optimize job management and enhance talent development and selection. The aim is to improve the overall effectiveness of Sudan Customs and achieve sustainable development. This project offers valuable lessons for customs administrations in other developing countries. It highlights the crucial role of human resource management in organizational development and emphasizes the importance of investing in people to drive performance and achieve strategic goals.

01/30/2026 Customs Knowledge
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US Infrastructure Grants Fail to Meet Freight Transport Demands

US Infrastructure Grants Fail to Meet Freight Transport Demands

Concerns are rising over the inadequacy of U.S. Department of Transportation's TIGER and FASTLANE grants in addressing freight demands. Analysis reveals a significant funding gap for freight projects and the neglect of crucial freight hubs. Recommendations include elevating the strategic importance of freight projects, optimizing evaluation criteria, innovating financing models, strengthening interdepartmental coordination, and promoting technological innovation. These measures are crucial to overcome the freight funding bottleneck and foster economic development by ensuring sufficient investment in critical freight infrastructure.

02/04/2026 Logistics
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