Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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Dollar General Appoints Supply Chain Veteran As New Leader

Dollar General Appoints Supply Chain Veteran As New Leader

Dollar General promoted Rod West to Executive Vice President, Global Supply Chain, overseeing the company's distribution center operations, transportation, supply chain modernization, and private fleet management. This move is a key strategic deployment for Dollar General as it continues to strengthen its supply chain, improve operational efficiency, and enhance market competitiveness. The aim is to address the evolving market environment and consumer demands, ultimately improving the customer experience. This promotion underscores Dollar General's commitment to optimizing its supply chain for future growth and success.

01/16/2026 Logistics
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Retailers Adapt Strategies for Yearround Holiday Shopping Demand

Retailers Adapt Strategies for Yearround Holiday Shopping Demand

In an interview, Roadie executive Will Walker highlights the challenges of an 'always-on' holiday shopping season for retailers. He emphasizes the need to start promotions early, optimize last-mile delivery, and leverage flexible crowdsourced driver networks to meet capacity demands. Key to success is maintaining simplicity, flexibility, and a customer-centric approach, while also addressing returns. The last mile has evolved from 'Amazonification' to personalized service, requiring retailers to adapt and offer tailored delivery solutions to meet increasingly specific consumer needs.

01/16/2026 Logistics Industry Insights
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Descartes Buys Sellercloud to Enhance Ecommerce Logistics

Descartes Buys Sellercloud to Enhance Ecommerce Logistics

Descartes' acquisition of Sellercloud creates a comprehensive omnichannel e-commerce solution. This integration streamlines inventory, order management, and logistics processes, empowering businesses to reduce costs, improve efficiency, and drive business growth. The combined offering provides a unified platform for managing sales across multiple channels, optimizing fulfillment, and enhancing the customer experience. By connecting various aspects of the e-commerce value chain, Descartes and Sellercloud enable retailers to operate more effectively and compete in today's dynamic market.

01/15/2026 Logistics
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Petco Expands Into Onestop Empire for Pet Owners

Petco Expands Into Onestop Empire for Pet Owners

Petco, a leading pet retailer in the US, offers a one-stop pet service platform through an omnichannel approach combining online and offline channels. It provides diverse services including pet supplies, grooming, and veterinary care. Petco's success lies in its customer-centric approach, continuous innovation, and commitment to social responsibility, striving to create a better life for pets and pet parents.

01/19/2026 Logistics Encyclopedia
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Retailers Shift Focus to Lastmile Delivery Efficiency

Retailers Shift Focus to Lastmile Delivery Efficiency

CBRE research indicates that last-mile distribution centers in major US cities are located an average of 6-9 miles from population centers, highlighting efficiency as the core principle rather than literal distance. Consumer expectations for rapid delivery are driving locational shifts in distribution facilities, impacting not only e-commerce but also a broader range of service industries. The distance of delivery is significantly shrinking over time, reflecting the growing demand for faster fulfillment and the increasing importance of strategic placement for last-mile operations.

01/20/2026 Logistics Industry Insights
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Retailers Form Alliance to Rival Amazon in Ecommerce

Retailers Form Alliance to Rival Amazon in Ecommerce

The MonarchFx alliance integrates resources to provide retailers with efficient and flexible 'post-click logistics' services, competing with Amazon to achieve same-day and next-day delivery, and enhance competitiveness. This strategic alliance aims to empower retailers by streamlining their fulfillment processes and improving delivery speed, ultimately enabling them to better serve their customers and thrive in the evolving e-commerce landscape. By offering a robust and agile logistics solution, MonarchFx helps retailers overcome the challenges posed by Amazon's dominance in the market.

01/26/2026 Logistics Industry Insights
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Key Logistics Tips for Crossborder Ecommerce Sellers

Key Logistics Tips for Crossborder Ecommerce Sellers

This article explores several common logistics methods used in cross-border e-commerce, including postal small packages, dedicated line logistics, international express, and overseas warehouses. By analyzing the characteristics and applicable scenarios of each method, it aims to assist sellers in selecting the appropriate logistics strategy to enhance customer experience and reduce costs.

08/04/2025 Logistics Encyclopedia
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Air Freight Gains Traction in Crossborder Ecommerce

Air Freight Gains Traction in Crossborder Ecommerce

The Air Freight Direct Line, with its unique resource integration and flexible customs clearance model, has become an ideal choice for cross-border e-commerce logistics. It significantly enhances transportation efficiency and customer experience through efficient trunk resource reuse, reduced transportation costs, and improved cargo tracking capabilities, helping merchants maximize their economic benefits.

08/04/2025 Logistics Encyclopedia
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