Retailers Michaels and XPO Optimize Holiday Supply Chain

Retailers Michaels and XPO Optimize Holiday Supply Chain

US craft retailer Michaels successfully navigated the holiday season logistics challenge of 500,000 Christmas trees with the help of XPO Logistics. XPO implemented a customized control tower solution, providing end-to-end visibility and ensuring on-time delivery to 1,200 North American stores within 25 days. This case offers a valuable example of how retailers can optimize their supply chains, particularly during peak seasons, by leveraging specialized logistics expertise and advanced technology for enhanced tracking and management.

01/19/2026 Logistics
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US Imports Rise Despite Global Supply Chain Challenges

US Imports Rise Despite Global Supply Chain Challenges

Despite ongoing global supply chain challenges, US imports have surprisingly increased. The report indicates that proactive inventory building by retailers, robust consumer demand, and supply chain diversification have collectively driven this growth. However, geopolitical risks like the Red Sea crisis remain a threat. The sustainability of this import growth hinges on effectively managing uncertainties and capitalizing on opportunities presented by technological advancements. The ability to adapt and innovate will be crucial for maintaining positive import trends in the future.

02/04/2026 Logistics
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Target Invests 7B in Supply Chain to Boost Customer Growth

Target Invests 7B in Supply Chain to Boost Customer Growth

Target is investing $7 billion to upgrade its supply chain, transforming stores into forward deployment centers, and optimizing delivery. This includes integrating Shipt and focusing on enhancing customer experience and empowering employees. The goal is to achieve sustainable growth through improved efficiency and a more customer-centric approach. By modernizing its infrastructure and leveraging technology, Target aims to create a seamless and convenient shopping experience while also prioritizing employee well-being and contributing to a more sustainable future.

02/04/2026 Logistics Industry Insights
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Retailers Face 850B in Postholiday Returns by 2025

Retailers Face 850B in Postholiday Returns by 2025

Holiday season returns in 2025 reached a staggering $849.9 billion, with online return rates hitting 19%. Consumer behaviors like 'comparison shopping' and 'wardrobing' are exacerbating the return surge. Faced with cost pressures, 72% of retailers are implementing return fees or restrictions, yet 82% of consumers value free returns. Retailers must balance cost control with a positive consumer experience. Optimizing return processes, strengthening regulations, and enhancing brand loyalty are crucial to navigate this complex landscape.

02/04/2026 Logistics
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Californias Appliance Efficiency Rules Challenge Amazon Sellers

Californias Appliance Efficiency Rules Challenge Amazon Sellers

Amazon has announced new regulations requiring home appliances sold in California to comply with California Energy Commission (CEC) energy efficiency standards and be registered in the MAEDbS database. Sellers must verify if their products are subject to CEC regulations, ensure compliance with energy efficiency standards, complete MAEDbS registration, and provide registration information to Amazon. Products not registered will be prohibited from sale in California. This article provides a detailed interpretation and compliance guide for sellers to navigate these new requirements.

01/05/2026 Customs Knowledge
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Ebay Sellers Guide Mastering Returns Process

Ebay Sellers Guide Mastering Returns Process

This article provides a detailed analysis of four main scenarios of eBay buyer returns and corresponding strategies. It emphasizes key considerations for cross-border returns and offers practical suggestions for improving return processing efficiency and customer satisfaction. The aim is to help eBay sellers confidently handle return issues and maintain their store reputation.

01/05/2026 Logistics Encyclopedia
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Shopee Sellers Face Challenges in Managing Refunds Losses

Shopee Sellers Face Challenges in Managing Refunds Losses

This article provides an in-depth analysis of Shopee's cross-border e-commerce refund processing mechanism, highlighting policy differences across various sites. It offers practical advice on efficiently handling return and refund requests, as well as managing return packages in different locations. The aim is to equip sellers with effective strategies to minimize losses, improve service levels, and ultimately achieve greater success on the Shopee platform. Understanding these nuances is crucial for navigating the complexities of cross-border transactions and maintaining customer satisfaction.

01/04/2026 Logistics Encyclopedia
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Ebay Updates International Refund and Return Policies for Buyers

Ebay Updates International Refund and Return Policies for Buyers

This article provides a detailed interpretation of the refund process after item removal on eBay, analyzes the issue of return duties, and offers comprehensive return strategies and cross-border return precautions. It aims to help buyers and sellers better understand eBay platform rules, protect their rights and interests, and achieve a secure and enjoyable cross-border shopping experience. The guide covers key aspects of eBay's refund policies and practical tips for navigating international returns, ensuring both parties are well-informed and can resolve issues effectively.

12/30/2025 Customs Knowledge
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Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

This article provides a detailed introduction to the service order management function in the back-end system for cross-border e-commerce merchants. It covers how to view order statuses, query order details, and perform various order operations such as contacting buyers, confirming/rejecting delivery, approving/rejecting extensions, and approving/rejecting refunds. The aim is to help merchants efficiently manage service orders, improve customer satisfaction, and ultimately drive business growth.

01/22/2026 Customs Knowledge
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