return handling News

Shipping Companies Face FMC Investigation Over Risk of Penalties for Urging Return of Empty Containers or Refusing Export Services

Due to labor shortages caused by the pandemic, ports in Southern California are severely congested. Shipping companies are eager to send empty containers back to Asia, potentially neglecting services for U.S. exporters. If the charges against the carriers are confirmed, the Federal Maritime Commission will impose fines, emphasizing the responsibility of the shipping industry to comply with laws and regulations.

07/23/2025 Logistics

Ebay Introduces Automated Returns for US Sellers

This article provides a detailed explanation of the eBay US automated returns feature, covering the types of automated returns and the two resolution processes: 'refund without return' and 'refund upon return'. It also discusses the use of Return Merchandise Authorization (RMA) numbers. The aim is to help sellers understand and effectively utilize eBay's automated returns functionality, reduce operational costs, improve the after-sales experience for buyers, and ultimately enhance store performance.

12/31/2025 Logistics Encyclopedia

Global Shipping Resumes Key Fees and Logistics Tips

International express return processing is complex, and clarifying cost responsibility is crucial. This article details the return process, defines the responsibilities of the sender, recipient, and courier company, and provides practical considerations to help you avoid logistics disputes and reduce the risk of losses. It clarifies who is responsible for return shipping costs, customs duties, and other related expenses under different circumstances, offering guidance for navigating potential disagreements and ensuring fair resolution.

11/03/2025 Logistics Encyclopedia

Wayfairs Castlegate Expands Fulfillment Services to Boost Retail Growth

Wayfair launched CastleGate Multi-Channel Fulfillment, offering sellers more sales channels. This article details the advantages and limitations of this service. Focusing on Wayfair's common no-reason return issues, it provides practical strategies such as appeal techniques and return processing options to help sellers minimize losses and improve operational efficiency. It guides sellers through navigating Wayfair's return policies and maximizing the benefits of the CastleGate program while mitigating potential drawbacks related to returns.

01/06/2026 Logistics

Coupang CGF Inventory Guide Cuts Storage Costs Optimizes Stock

This article details the return process for Coupang CGF products, covering cost considerations before returns, application form completion, review tracking, return fees, and post-return inventory optimization. It aims to help sellers efficiently and conveniently handle slow-moving inventory, reduce warehousing costs, and improve store operational efficiency. The guide provides a comprehensive overview of managing returns within the Coupang CGF system, enabling sellers to make informed decisions and streamline their inventory management practices.

12/31/2025 Warehousing

Guide to Managing International Express Returns and Liability

This article provides a detailed analysis of the core international express return process, including initiation and reason confirmation, return application and solution confirmation, reverse logistics and customs clearance, and final receipt and subsequent processing. It also clarifies the principle of freight responsibility for international express returns, which is based on "source of responsibility." The responsible party is determined based on who caused the return, helping readers better understand and handle international express returns.

01/15/2026 Logistics Encyclopedia

Shanghai Port Customs Clearance Key Costs and Procedures

This article provides a detailed interpretation of the customs declaration process and cost structure for returned goods at Shanghai Yangshan Port. It offers professional customs declaration services for various types of goods, including equipment, timber, food, and chemicals. The article also includes value-added services such as free HS code classification and document preparation, aiming to help customers resolve return issues and reduce return risks. We specialize in facilitating the smooth and efficient return of goods through Yangshan Port.

02/06/2025 Customs Knowledge

Amazons European Returns Program Cuts Costs for Sellers

Amazon Europe has launched the Returns Provider (RP) program to address the challenges of FBM returns. This initiative offers local return addresses through official channels, simplifies the return process, and provides various product value recovery services. This analysis delves into the advantages of the RP program and compares different service providers from a cost perspective. It aims to guide sellers in selecting the most suitable partner to achieve cost reduction and efficiency improvement in their Amazon FBM return processes.

01/04/2026 Logistics

Amazon Sellers Optimize Returns with Strategic Email Templates

This article provides Amazon sellers with a comprehensive guide to writing effective return and refund emails. It covers email templates for common scenarios, tips for improving email effectiveness, and common mistakes to avoid. By learning from this guide, sellers can craft efficient and professional return/refund emails, enhance customer satisfaction, and maintain their store's reputation. The guide aims to help sellers navigate the complexities of customer communication during the return and refund process, ultimately leading to better customer relationships.

01/05/2026 Logistics Encyclopedia

Global Airports Adopt Iatas IGOM to Boost Safety Efficiency

IGOM standardizes ground handling, reducing costs, losses, and training complexity. The new (2026) version updates passenger services, baggage handling, and aircraft safety. IATA facilitates efficient implementation. This standardization aims to streamline processes, improve safety protocols, and enhance the overall efficiency of ground handling operations within the aviation industry. By adhering to IATA standards and implementing IGOM guidelines, airlines and ground handling providers can achieve significant cost savings and minimize potential risks associated with ground operations.

12/30/2025 Logistics Encyclopedia

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"return handling"

Shipping Companies Face FMC Investigation Over Risk of Penalties for Urging Return of Empty Containers or Refusing Export Services

Ebay Introduces Automated Returns for US Sellers

Global Shipping Resumes Key Fees and Logistics Tips

Wayfairs Castlegate Expands Fulfillment Services to Boost Retail Growth

Coupang CGF Inventory Guide Cuts Storage Costs Optimizes Stock

Guide to Managing International Express Returns and Liability

Shanghai Port Customs Clearance Key Costs and Procedures

Amazons European Returns Program Cuts Costs for Sellers

Amazon Sellers Optimize Returns with Strategic Email Templates

Global Airports Adopt Iatas IGOM to Boost Safety Efficiency