Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Philippines Boosts IP Protection in Customs Via WCO Workshop

Philippines Boosts IP Protection in Customs Via WCO Workshop

The World Customs Organization (WCO) held an online workshop for Philippine Customs to enhance its capacity to combat counterfeit and pirated goods. The workshop focused on customs challenges under the pandemic, WCO's intellectual property protection tools, and counterfeit goods identification. Rights holders were invited to provide training. The workshop significantly improved the intellectual property protection awareness and counterfeit goods identification skills of Philippine Customs officials, promoting cooperation between customs and rights holders. This initiative aims to strengthen IP enforcement and protect legitimate trade in the Philippines.

01/05/2026 Customs Knowledge
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The Asset-laden Dilemma of Cross-border E-commerce Logistics and Future Development Challenges

The Asset-laden Dilemma of Cross-border E-commerce Logistics and Future Development Challenges

Cross-border e-commerce logistics face challenges due to the influence of the fully managed model, particularly a shortage of air transport capacity. While e-commerce platforms aim for light asset operations, logistics providers must undertake heavy asset investments. In the future, the industry needs to coordinate resources from all parties to achieve sustainable development.

07/23/2025 Logistics
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Air Cargo Delays Mitigation Strategies and Shipper Rights

Air Cargo Delays Mitigation Strategies and Shipper Rights

Air freight delays are a common risk in the supply chain. This paper analyzes the causes of these delays and emphasizes the importance of timely communication, risk contingency plans, and purchasing insurance. It also recommends selecting reputable airlines to protect the interests of both cargo owners and freight forwarding companies. Addressing these factors can mitigate the impact of potential delays and ensure smoother cargo transportation.

07/25/2025 Logistics Encyclopedia
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Global Freight Forwarding Rights Terms and Best Practices

Global Freight Forwarding Rights Terms and Best Practices

This article focuses on the rights of international freight forwarders, providing an in-depth analysis of common concepts within the industry to help you navigate the international freight forwarding landscape. It details the freight forwarder's right to claim fees and their right of lien on goods. Key terms such as liner companies, shipping agents, shippers, and non-vessel operating common carriers (NVOCCs) are explained. Finally, practical advice is offered on how to protect your own rights and interests in the international freight forwarding business.

09/26/2025 Logistics Encyclopedia
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Thailand Strengthens IP Rights Enforcement with WCO Support

Thailand Strengthens IP Rights Enforcement with WCO Support

Thailand Customs, guided by the WCO, is upgrading its intellectual property border enforcement system through data analysis and risk management optimization. The workshop promoted international cooperation and communication with rights holders. Future efforts will focus on strengthening data analysis capacity building, exploring the application of artificial intelligence, and improving laws and regulations to more effectively combat counterfeit products. This includes enhancing data-driven decision-making and fostering collaboration to address the challenges posed by IP infringements at the border.

01/05/2026 Customs Knowledge
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Global Customs and Rights Holders Strengthen IP Protections

Global Customs and Rights Holders Strengthen IP Protections

The World Customs Organization (WCO) held its 9th Rights Holders Consultation Group Meeting, focusing on the current state of intellectual property infringement and discussing challenges such as IP protection in the e-commerce environment and environmentally sound disposal of infringing goods. The meeting emphasized strengthening cooperation between customs and rights holders, building information exchange platforms, and jointly combating counterfeit goods to maintain fair trade practices and promote global economic prosperity. This collaborative approach aims to effectively address IP infringements and safeguard legitimate trade.

01/05/2026 Customs Knowledge
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Amazon Tightens Supply Chain Rules Safeguards Reporting Rights

Amazon Tightens Supply Chain Rules Safeguards Reporting Rights

Amazon is updating its supply chain standards, effective January 19th, with stricter requirements for labor protection, grievance mechanisms, child labor, working conditions, natural resource use, and information security. Sellers should be aware that improper attempts to remove follow sellers might result in losing the right to report infringement. This article details the impact of the new regulations and the correct steps to remove follow sellers, helping sellers operate in compliance. The new rules emphasize ethical and sustainable practices within the Amazon ecosystem.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Adopt New Strategies to Combat FBA Hijacking

Amazon Sellers Adopt New Strategies to Combat FBA Hijacking

This article explores comprehensive strategies to prevent malicious follow-selling behavior on the Amazon FBA platform. It covers effective tactics such as brand registration, participation in brand protection programs, optimizing product listings, monitoring listing dynamics, showcasing brand image, and legal rights protection. These recommendations aim to provide sellers with a systematic approach to safeguarding their brands.

08/04/2025 Logistics Encyclopedia
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Guangdong Ecommerce Firm Cuts Jobs As Profits Fall

Guangdong Ecommerce Firm Cuts Jobs As Profits Fall

A major cross-border e-commerce seller in Guangdong is implementing layoffs and salary reductions due to operating losses, sparking employee dissatisfaction and industry attention. The company's strategic adjustments, branch turmoil, and employee rights protection efforts reflect the intensified competition and business difficulties within the cross-border e-commerce sector. Companies should focus on refined operations, enhance competitiveness, pay attention to employee rights, and achieve sustainable development.

12/30/2025 Logistics Industry Insights
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