The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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Crossborder Ecommerce Registered Vs Standard Mail for Small Packages

Crossborder Ecommerce Registered Vs Standard Mail for Small Packages

This paper delves into the dilemma of choosing between 'registered' and 'unregistered' international small packets for cross-border e-commerce in China, analyzing their differences in tracking capabilities, risk protection, and timeliness. It proposes a three-dimensional evaluation model based on product value, time sensitivity, and country risk. The importance of flexible service combinations, customer experience, and technological empowerment in the selection process is emphasized, aiming to help sellers make more informed decisions, achieve cost control, and improve efficiency. Ultimately, the goal is to optimize shipping strategies for enhanced business performance.

12/30/2025 Logistics Industry Insights
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Arab Nations Unite Against Counterfeiting to Safeguard IP Rights

Arab Nations Unite Against Counterfeiting to Safeguard IP Rights

The 3rd Arab Forum on Combating Commercial Fraud, Counterfeiting, and Protecting Intellectual Property was held in Saudi Arabia, emphasizing the importance of regional cooperation and information sharing. Participants shared experiences, discussed strategies for combating counterfeiting, and proposed recommendations to strengthen intellectual property protection. The forum aimed to build a robust intellectual property protection system across the Arab world, fostering innovation and economic development. The discussions highlighted the need for coordinated efforts to effectively address the challenges posed by counterfeit goods and intellectual property infringement.

12/30/2025 Customs Knowledge
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Ebays Vero Program Protects Sellers and IP Rights Owners

Ebays Vero Program Protects Sellers and IP Rights Owners

This article provides an in-depth analysis of the eBay VeRO program, explaining its function as a core mechanism for intellectual property protection. It offers detailed guidance for rights holders on how to protect their rights through the program, and provides practical advice for sellers on avoiding infringement complaints and strategies for appealing wrongful removals. The importance of compliant operations is emphasized, aiming to help sellers mitigate risks and jointly maintain a fair and healthy e-commerce environment. This includes best practices for navigating the VeRO system and ensuring listings are compliant with IP laws.

01/04/2026 Customs Knowledge
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Cargo Insurance Brokers Ensure Freight Protection

Cargo Insurance Brokers Ensure Freight Protection

Cargo insurance brokers are specialized service providers relying on the insurance market. By deeply understanding client needs, they tailor cargo insurance solutions. They assist clients in selecting appropriate insurance products, offer professional guidance, and enhance claims efficiency, making them essential partners in ensuring the safety of cargo transport.

08/08/2025 Logistics Encyclopedia
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Tokyo Conference Strengthens Global Wildlife Protection

Tokyo Conference Strengthens Global Wildlife Protection

The 2014 Tokyo World Wildlife Conference focused on combating illegal wildlife trade, emphasizing the role of customs, evidence-based decision-making, and data empowerment. The conference promoted international collaboration, particularly between Africa and Asia, aiming to enhance global wildlife protection efforts and build a future of harmonious coexistence between humans and nature. It highlighted the importance of strengthened customs enforcement and the use of data to inform effective conservation strategies.

12/30/2025 Customs Knowledge
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Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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FNAC Expands Global Reach with Strong IP Protection Strategy

FNAC Expands Global Reach with Strong IP Protection Strategy

FNAC builds a global brand and technology protection network through trademark, patent, rights protection, and compliance strategies. This approach helps the company navigate market competition and ensure steady development. By strategically managing its intellectual property, FNAC safeguards its innovations and brand reputation, fostering a competitive advantage in the global marketplace. This comprehensive approach to IP management is crucial for FNAC's long-term success and sustainable growth.

12/30/2025 Customs Knowledge
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Cambodia Strengthens Anticounterfeit Efforts with WCO Backing

Cambodia Strengthens Anticounterfeit Efforts with WCO Backing

The WCO is assisting Cambodian Customs in combating counterfeit and pirated goods, enhancing its border enforcement capabilities for intellectual property rights, and protecting consumer rights and public health and safety. This collaboration aims to strengthen Cambodia's ability to prevent the entry of illicit goods, safeguarding legitimate businesses and ensuring the well-being of its citizens. The WCO's support includes training, technical assistance, and the sharing of best practices in customs enforcement and intellectual property protection.

01/05/2026 Customs Knowledge
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The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon

The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon

The express industry is facing serious service quality issues, particularly during peak sales periods, with delays and losses becoming increasingly common. Consumer trust is being tested amid various challenges. Malicious competition and rapid expansion within the industry have led to a decline in service levels, necessitating improvement. Strengthening regulations, enhancing service standards, and valuing employee quality are key to promoting healthy industry development. Only by addressing these crucial areas can the sustainability of express services be ensured.

07/21/2025 Logistics
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