Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Peru Streamlines Border Controls to Facilitate Trade

Peru Streamlines Border Controls to Facilitate Trade

The World Customs Organization (WCO) is assisting Peru in upgrading its border management through the Coordinated Border Management (CBM) concept, aiming to improve the efficiency of cross-border trade. An assessment examined Peru's latest progress in border management, identified areas for improvement, and developed a roadmap for action. This roadmap focuses on promoting information sharing, optimizing customs clearance processes, and ultimately enhancing Peru's international competitiveness.

01/26/2026 Customs Knowledge
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Lean Strategies Boost Profits in Resilient LTL Freight Sector

Lean Strategies Boost Profits in Resilient LTL Freight Sector

The LTL industry faces both opportunities and challenges during economic recovery, making lean revenue management a key driver. LTL carriers can achieve profit growth through data-driven pricing, cost control, capacity optimization, and customer relationship management. Factors such as fuel surcharges, the labor market, and regulatory policies also require attention. Continuous improvement of revenue management strategies is essential for success in the evolving LTL landscape.

02/11/2026 Logistics Industry Insights
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Latin American Officials Boost Tax Customs Expertise in Training

Latin American Officials Boost Tax Customs Expertise in Training

The Advanced Course on Tax and Customs Administration for Latin America and the Caribbean, co-organized by institutions like the IMF, successfully concluded. It aimed to enhance the management capabilities of senior officials in the region to address challenges in the complex international trade environment. The curriculum covered strategic management, risk management, performance management, and international cooperation. With the fifth edition of the course soon to launch, it will further contribute to sustainable development by equipping officials with the necessary skills and knowledge to navigate the evolving global landscape and promote efficient tax and customs practices.

01/26/2026 Customs Knowledge
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Alibaba Ends EPR Service Amid Environmental Compliance Pressures

Alibaba Ends EPR Service Amid Environmental Compliance Pressures

Alibaba International will discontinue its EPR collection service for certain products in France by 2025, presenting new compliance challenges for merchants. Emphasizing environmental protection can enhance sustainable development for businesses. Merchants are advised to prepare in advance to ensure compliance in their operations.

08/04/2025 Logistics
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Pemba Mozambique Emerges As Key Air Travel Hub

Pemba Mozambique Emerges As Key Air Travel Hub

Pemba Airport, an important regional airport in northern Mozambique, serves six major destinations, including South Pemba and Jomo Kenyatta International Airport, facilitating business and tourism. With two runways and effective air traffic control frequencies, the airport ensures safe and smooth flight operations.

08/04/2025 Airport Codes
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Warehouse Automation Boosts Efficiency With Seven Key Strategies

Warehouse Automation Boosts Efficiency With Seven Key Strategies

This article presents seven practical strategies to help warehouse managers achieve automation and enhance efficiency in operations. These include standardizing inbound processes, improving inventory accuracy, automating picking, optimizing shipping preparation, utilizing data for predictive disruptions, training the team, and employing scalable technology.

08/07/2025 Warehousing
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