Harbin Customs Innovates Management Model To Enhance Enterprise Service Efficiency

Harbin Customs Innovates Management Model To Enhance Enterprise Service Efficiency

Harbin Customs has established three business centers including a 'Nuclear Approval Center' to innovate management models, achieving centralized, intelligent, and specialized customs operations. This has significantly improved the efficiency of enterprise customs clearance and service quality. After the new model was implemented, the approval process was shortened, leading to a substantial increase in the utilization of tax policies by enterprises, which alleviated financial pressure and promoted sustainable local economic development.

07/23/2025 Logistics
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Baiyun Network Expands Iberian Ecommerce with Spain Small Package Service

Baiyun Network Expands Iberian Ecommerce with Spain Small Package Service

The Baiyun Network Spain Small Packet launch was a success, focusing on the blue ocean market in Spain and introducing efficient and economical logistics solutions. By optimizing the supply chain and integrating resources, Baiyun Network helps cross-border e-commerce sellers reduce costs and improve efficiency. With a delivery time of 5-8 days, competitive pricing, and a transparent tracking system, it provides a solid guarantee for tapping into the Iberian Peninsula market. This ensures a reliable and cost-effective solution for businesses looking to expand into Spain.

01/05/2026 Logistics
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Douyin Sellers Advised to Enhance Service Scores for Better Performance

Douyin Sellers Advised to Enhance Service Scores for Better Performance

This paper addresses the issue of low service experience scores in TikTok Shops and proposes detailed solutions. It focuses on diagnosing the current shop status, accurately identifying key metrics for improvement, and providing effective strategies such as optimizing IM response time and reducing dissatisfaction rates. It also emphasizes important considerations like after-sales service, customer service professionalism, and data monitoring. Furthermore, it highlights methods to improve product and logistics experiences, aiming to help merchants comprehensively enhance their shop's experience score and overcome traffic bottlenecks.

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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UPS Overhauls Next Day Air Service to Boost Logistics Efficiency

UPS Overhauls Next Day Air Service to Boost Logistics Efficiency

UPS has reintroduced its next-day delivery morning service, promising delivery by 10:30 AM, aiming to enhance business operational efficiency and competitive advantage. This service is particularly crucial for manufacturing companies and medical institutions, optimizing supply chains and improving customer satisfaction. However, businesses need to evaluate cost-effectiveness, optimize their supply chains, and collaborate closely with UPS to fully leverage the opportunities presented by this service.

01/15/2026 Logistics
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Amazons Supply Chain Service Marks First Year Aiding Global Sellers

Amazons Supply Chain Service Marks First Year Aiding Global Sellers

Amazon's comprehensive "Supply Chain" service is now fully available, offering sellers an end-to-end automated logistics solution to facilitate product delivery from production to global consumers. Addressing the trade challenges of 2025, data-driven insights and inland transportation capabilities are crucial. This service integrates with Amazon FBA, providing a unified management platform. It enhances sellers' ability to respond effectively to market changes by streamlining the entire supply chain process and offering greater control and visibility.

01/20/2026 Logistics
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US Freight Industry Braces for Hours of Service Rule Review

US Freight Industry Braces for Hours of Service Rule Review

New US freight regulations aim to improve trucking efficiency and flexibility but face Democratic scrutiny, potentially delaying implementation. The rules involve revisions to rest breaks, sleeper berth provisions, adverse driving conditions, and short-haul exemptions. Industry associations express concerns while anticipating greater flexibility for drivers. The ultimate fate of the regulations hinges on congressional negotiations and court rulings. These changes aim to modernize the industry, but their implementation is uncertain given the political landscape. The outcome will significantly impact trucking operations nationwide.

01/21/2026 Logistics
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Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

This article provides a detailed introduction to the service order management function in the back-end system for cross-border e-commerce merchants. It covers how to view order statuses, query order details, and perform various order operations such as contacting buyers, confirming/rejecting delivery, approving/rejecting extensions, and approving/rejecting refunds. The aim is to help merchants efficiently manage service orders, improve customer satisfaction, and ultimately drive business growth.