Gambia Revenue Authority Adopts Strategic Dashboard for Performance Management

Gambia Revenue Authority Adopts Strategic Dashboard for Performance Management

With support from the World Customs Organization-West and Central Africa Capacity Building Project, The Gambia Revenue Authority has launched the development of a strategic dashboard to improve performance management. By identifying key performance indicators (KPIs) and establishing monitoring mechanisms, the dashboard will provide senior management with an overview of organizational performance, facilitating decision-making and organizational development. This initiative represents a significant step for The Gambia in advancing modern tax administration.

01/07/2026 Customs Knowledge
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Egyptian Customs Boosts Leadership Skills Via WCO Partnership

Egyptian Customs Boosts Leadership Skills Via WCO Partnership

The World Customs Organization (WCO) conducted a leadership and management development workshop in Alexandria, Egypt, for senior officials of the Egyptian Customs Authority. The workshop aimed to enhance their leadership skills and ability to drive reform. Topics covered included leadership, integrity, gender equality, negotiation, personnel management, communication, and change management. The workshop fostered individual and organizational development and provided strong support for the modernization process of Egyptian Customs. It focused on building the capabilities needed to effectively manage and lead the organization through ongoing changes.

01/05/2026 Customs Knowledge
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WCO Program Boosts Colombias Customs Efficiency for Trade

WCO Program Boosts Colombias Customs Efficiency for Trade

The World Customs Organization (WCO), at the invitation of the Colombian Customs Authority (DIAN), successfully conducted an online Leadership and Management Development (LMD) workshop. The project aimed to enhance the leadership and management skills of senior Colombian customs officials, covering key areas such as self-awareness, emotional intelligence, effective communication, and personnel management. This initiative supports the creation of high-performing teams and promotes international trade facilitation by equipping leaders with the necessary tools to excel in their roles and foster a positive work environment.

01/19/2026 Customs Knowledge
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Mongolian Customs Boosts Leadership Skills Via WCO Program

Mongolian Customs Boosts Leadership Skills Via WCO Program

The WCO conducted a leadership workshop for Mongolian Customs, aiming to enhance the capabilities of senior executives and drive reform. Participants provided positive feedback, indicating improvements in management communication. The workshop focused on developing strategic thinking, decision-making, and team management skills crucial for leading the modernization of customs procedures and fostering a more efficient and effective organization. The training is expected to contribute significantly to the ongoing efforts to streamline trade facilitation and strengthen border security in Mongolia.

01/08/2026 Customs Knowledge
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Latin American Officials Boost Tax Customs Expertise in Training

Latin American Officials Boost Tax Customs Expertise in Training

The Advanced Course on Tax and Customs Administration for Latin America and the Caribbean, co-organized by institutions like the IMF, successfully concluded. It aimed to enhance the management capabilities of senior officials in the region to address challenges in the complex international trade environment. The curriculum covered strategic management, risk management, performance management, and international cooperation. With the fifth edition of the course soon to launch, it will further contribute to sustainable development by equipping officials with the necessary skills and knowledge to navigate the evolving global landscape and promote efficient tax and customs practices.

01/26/2026 Customs Knowledge
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Six Strategies to Optimize Global Supply Chains

Six Strategies to Optimize Global Supply Chains

Optimizing the distribution network is crucial for enhancing corporate competitiveness. This paper proposes six key strategies: early involvement of senior management, comprehensive network assessment, effective utilization of modeling tools, emphasis on inventory optimization, analysis of the labor market, and allocation of sufficient time. These strategies empower companies to build efficient, flexible, and scalable distribution networks, ultimately contributing to improved performance and market leadership.

01/19/2026 Logistics Industry Insights
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Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
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Experts Share Costsaving Strategies for Parcel Shipping Efficiency

Experts Share Costsaving Strategies for Parcel Shipping Efficiency

Robert Persuit, Senior Director at ShipMatrix, leverages 40 years of transportation experience, including 15 years in parcel carrier management, to help companies optimize their shipping budgets. ShipMatrix provides data analysis and expert insights to tailor optimization solutions for businesses, improving efficiency and reducing costs. By building a sustainable logistics advantage, companies can achieve cost reduction and efficiency gains. ShipMatrix's approach helps businesses navigate complex shipping challenges and achieve measurable improvements in their bottom line through optimized package strategies and effective cost management.

01/07/2026 Logistics Industry Insights
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Global Standards Set for Customs Leadership Excellence

Global Standards Set for Customs Leadership Excellence

The WCO's PICARD Programme, in collaboration with the International Network of Customs Universities (INCU), has developed a set of professional development standards for customs middle and senior managers. These standards aim to enhance the leadership, management capabilities, and professional skills of customs officials. They can be flexibly applied to internal training and recruitment strategies, helping to build high-performing customs management teams capable of addressing increasingly complex international trade challenges. The standards provide a framework for continuous improvement and professional growth within customs administrations worldwide.

01/20/2026 Customs Knowledge
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Philippine Customs Boosts Reform Efforts with WCO Backing

Philippine Customs Boosts Reform Efforts with WCO Backing

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for senior officials of the Bureau of Customs (BOC) in the Philippines. This initiative aims to solidify reform achievements and enhance crisis response capabilities within the BOC. Through customized training and a blend of theory and practice, the workshop supports the BOC in building a more resilient management system. It also lays the groundwork for future collaboration to effectively implement the World Trade Organization's (WTO) Trade Facilitation Agreement, ultimately contributing to smoother and more efficient trade processes.

01/22/2026 Customs Knowledge
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