South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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WCO Promotes Trade Ease Via Publicprivate Partnerships at COMALEP

WCO Promotes Trade Ease Via Publicprivate Partnerships at COMALEP

The WCO participated in the COMALEP meeting and private sector forum to deepen public-private partnerships and promote trade facilitation. The meeting emphasized the importance of the private sector in customs policy development and explored issues such as regional customs cooperation, technological challenges, and fiscal risk management. The WCO's strategic leadership and the deepening of regional cooperation will contribute to building a more open, efficient, and secure global trading system.

01/05/2026 Customs Knowledge
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Outpost Opens Four New Multifunctional Freight Terminals

Outpost Opens Four New Multifunctional Freight Terminals

Outpost recently acquired four new freight terminals, marking its transformation from an independent freight fleet to a comprehensive logistics service provider. These terminals include cross-docking, maintenance, and storage facilities, aimed at enhancing service coverage and transportation efficiency.

08/06/2025 Logistics
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Pakistans Panjgur Airport Eyes Transport Growth Development

Pakistans Panjgur Airport Eyes Transport Growth Development

Panjgur Airport (PJG), a medium-sized airport in Pakistan, currently has routes primarily connecting to Karachi. Despite challenges such as limited information and a narrow range of flights, the airport holds potential for future expansion due to its geographical advantages and potential infrastructure development, which could further stimulate regional economic growth.

08/08/2025 Airport Codes
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Amazon Invests 4B to Expand Rural Delivery Services

Amazon Invests 4B to Expand Rural Delivery Services

Amazon announced plans to invest $4 billion in expanding its delivery network by 2025, focusing on same-day and next-day delivery services. This expansion will cover over 4,000 small towns and rural areas, aiming to enhance the shopping experience for consumers in remote regions and promote regional economic development.

08/04/2025 Logistics
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US Manufacturing PMI Signals Growth Rebound

US Manufacturing PMI Signals Growth Rebound

The latest US ISM data shows the Manufacturing PMI returning to expansion territory after nearly a year, recording 52.6, a significant increase from the previous month. This suggests a potential recovery in US manufacturing, which could accelerate the overall economic growth. However, the sustainability of this manufacturing recovery needs further observation.

02/04/2026 Logistics Industry Insights
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