Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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Free Directory Aims to Streamline Customer Acquisition in Germany

Free Directory Aims to Streamline Customer Acquisition in Germany

This article introduces a practical and free method for developing the German market: leveraging the German business directory website www.wlw.de. This website lists over 650,000 German companies. By using keyword searches, viewing company details, and contacting them via WhatsApp, you can efficiently reach target customers and help your business expand into the German market. It's a valuable resource for lead generation and market entry.

01/21/2026 Logistics Industry Insights
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Ecommerce Firms Weigh Registered Vs Regular Mail for Global Shipping

Ecommerce Firms Weigh Registered Vs Regular Mail for Global Shipping

This article provides an in-depth comparison of two common lightweight logistics solutions for international express delivery: registered small packets and unregistered small packets. It analyzes their core differences in tracking capabilities, lost package risk, pricing, and transit time. The article offers selection suggestions for different scenarios, aiming to help cross-border e-commerce sellers reduce logistics costs and improve customer satisfaction. By understanding the nuances of each option, sellers can make informed decisions to optimize their shipping strategies and enhance the overall customer experience.

12/30/2025 Logistics Encyclopedia
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DHL Malaysia Expands Global Express Network with New Logistics Plan

DHL Malaysia Expands Global Express Network with New Logistics Plan

DHL is committed to building an efficient international express network in Malaysia through large-scale infrastructure development, technological innovation, and service enhancement to meet the diverse needs of businesses. At the same time, it is increasing the recruitment and training of talent to promote the development of the regional logistics industry.

08/06/2025 Logistics
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Drone Tech Cuts JT Express Orange Delivery Times by 40

Drone Tech Cuts JT Express Orange Delivery Times by 40

Jitu Express has applied drone delivery for navel oranges in Fengjie, Chongqing for the first time, significantly improving transport efficiency and reducing labor costs, with recent collection volumes increasing by over 40%. Aimed at addressing transportation difficulties in mountainous areas, Jitu plans to explore more applications of drones in the express logistics sector, injecting new momentum into high-quality development.

08/06/2025 Logistics
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US Air Express Firms Face Air Freight Insurance Claims Challenges

US Air Express Firms Face Air Freight Insurance Claims Challenges

This article provides an in-depth analysis of U.S. air freight line cargo insurance, covering key aspects such as claim scope, hidden limitations, claim procedures, and deductibles. It aims to help businesses mitigate transportation risks, avoid claim pitfalls, and achieve safe and efficient cross-border transportation of goods. Choosing the right insurance plan is crucial to ensuring worry-free coverage and truly safeguarding your shipments. Understanding these elements empowers businesses to make informed decisions and protect their valuable cargo during air freight transit.

11/03/2025 Logistics
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Innovative Green Choices in Express Packaging Materials and Sustainability Analysis

Innovative Green Choices in Express Packaging Materials and Sustainability Analysis

This paper analyzes the traditional issues of express packaging materials and the application of new materials. Conventional paper and plastic materials have evident flaws that fail to meet the demands of sustainable development. After research, we propose the use of carbon fiber for the outer shell of express boxes and PVC spunbond as internal shock-absorbing materials, offering a green and recyclable packaging solution aimed at exploring new pathways for the sustainable development of the express industry.

07/24/2025 Logistics
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