Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Recent Descartes research indicates that despite the e-commerce boom, customer satisfaction with last-mile delivery is improving slowly, and delivery issues remain prominent. The study reveals consumer pursuit of convenience, trade-offs between cost and speed, and dissatisfaction with retailers and delivery services. The report emphasizes the need for the industry to prioritize consumer needs and optimize the last-mile delivery experience through technology and strategic improvements to enhance customer satisfaction and loyalty. Addressing these challenges is crucial for sustained growth in the competitive e-commerce landscape.

01/15/2026 Logistics Industry Insights
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USPS Narrows Losses Nears Profitability

USPS Narrows Losses Nears Profitability

The United States Postal Service (USPS) released its latest financial report, showing narrowed losses and increased revenue, indicating initial success in its transformation. Despite external challenges and internal constraints, USPS is progressing towards financial sustainability through operational optimization, expansion of its package delivery business, and innovative services. Experts believe the transformation direction is correct, but execution needs strengthening. With the implementation of the 'Delivering for America' plan, USPS is expected to see a glimmer of profitability on the horizon. The focus on package delivery and operational efficiency are key to this potential turnaround.

01/15/2026 Logistics
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USPS Raises Package Rates Temporarily for 2025 Holidays

USPS Raises Package Rates Temporarily for 2025 Holidays

The United States Postal Service (USPS) plans to temporarily increase prices for package services during the 2025 holiday season to address rising costs and narrow the gap with competitors. This initiative aims to cover additional handling expenses and ensure smooth operations during the peak season, potentially impacting e-commerce businesses and consumers. Experts suggest this could be an attempt by USPS to achieve sustainable development, but the ultimate outcome remains to be seen. The price hike is designed to offset increased operational costs during the busiest time of year.

12/31/2025 Logistics
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Transpacific Trade Shifts Reshape Global Supply Chains

Transpacific Trade Shifts Reshape Global Supply Chains

The Transpacific trade lane is undergoing profound changes. US demand is driving capacity shifts, while the rise of Southeast Asia is reshaping the carrier landscape. Smaller carriers are emerging, and innovative services are becoming key to competition. Businesses need to pay attention to these trends and adjust their supply chain strategies. Leveraging technology and data-driven solutions is crucial for maintaining a competitive edge in this dynamic market. Companies must adapt to the evolving dynamics to thrive in the face of increasing competition and shifting global trade patterns.

01/19/2026 Logistics Industry Insights
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Air Canada Cargo Expands Fleet Amid Ecommerce Cold Chain Demand

Air Canada Cargo Expands Fleet Amid Ecommerce Cold Chain Demand

Air Canada is actively transforming its cargo operations as a key driver for recovery and long-term growth. This strategy involves expanding its freighter fleet, investing in cold chain logistics infrastructure, and developing e-commerce delivery services. These initiatives aim to address the impact of the pandemic, capitalize on opportunities in the air cargo market, and establish a solid foundation for the company's future development. The focus on these areas reflects Air Canada's commitment to adapting to evolving market demands and leveraging the growing importance of air freight.

01/19/2026 Logistics
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Trucking Industry Warns Vaccine Mandate May Deepen Supply Chain Woes

Trucking Industry Warns Vaccine Mandate May Deepen Supply Chain Woes

The US trucking industry is expressing concerns over the Biden administration's vaccine mandate, fearing it could lead to a mass exodus of drivers, exacerbating existing supply chain bottlenecks and threatening economic recovery. The industry is urging the government to reconsider the policy, taking into account the unique nature of truck drivers' work and allowing for certain exemptions to ensure the stable operation of the logistics sector. They argue that a significant driver shortage would further cripple the already strained supply chain, impacting the delivery of essential goods and services nationwide.

01/19/2026 Logistics Industry Insights
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US Freight Volume Falls for Third Month Signaling Economic Worries

US Freight Volume Falls for Third Month Signaling Economic Worries

Data from the U.S. Department of Transportation reveals a third consecutive monthly decline in the freight transportation services index in July, reflecting widespread decreases across rail, road, water, and pipeline transportation. Experts suggest this isn't merely a short-term fluctuation, but potentially indicative of structural issues within the U.S. economy, such as supply chain disruptions, labor shortages, and inflation. Businesses need to proactively adapt strategies and embrace digital transformation, while the government should strengthen infrastructure development and optimize the business environment to collectively address the challenges of economic recovery.

01/19/2026 Logistics
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Streamlining Crossborder Ecommerce for Global Expansion

Streamlining Crossborder Ecommerce for Global Expansion

This article provides a detailed overview of the service audit process on the Big Data Cross-border platform, aiming to help service providers understand the audit standards and efficiently list their services. It focuses on the handling of both successful and unsuccessful audits, emphasizing that information modifications will not affect existing orders. The article reminds service providers to pay attention to the audit process to ensure service quality. Understanding the audit criteria is crucial for a smooth listing experience and maintaining a high standard of service provision on the platform.

01/22/2026 Customs Knowledge
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UPS Introduces Wearable Scanners to Improve Logistics Efficiency

UPS Introduces Wearable Scanners to Improve Logistics Efficiency

UPS has launched a new wearable scanning system, combining a ring scanner with a wrist/waist-mounted terminal. This significantly improves package scanning speed and accuracy, enabling real-time tracking and information transparency. The system aims to provide customers with faster and more reliable logistics services, optimize supply chains, and reduce costs. It has been deployed on a large scale and is continuously innovating, leading the future of the logistics industry. The wearable technology allows for hands-free operation, further streamlining the scanning process and enhancing worker productivity.

01/22/2026 Logistics
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US Service Sector Shrinks Unexpectedly Ending 10month Growth Streak

US Service Sector Shrinks Unexpectedly Ending 10month Growth Streak

The US Services PMI unexpectedly fell below 50 in May, ending ten consecutive months of growth. A significant decline in new orders was primarily driven by trade friction and uncertainty. Sector performance was mixed, with slight employment growth. The future development of the service sector needs to address challenges related to trade, inflation, demand, and supply chains, while also seizing opportunities in technological innovation and consumption upgrades. The unexpected contraction raises concerns about a potential economic slowdown and the impact of ongoing trade tensions on the service sector's performance.

01/19/2026 Logistics Industry Insights
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