Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Gran Canaria Airport Expands Beyond Tourism Hub

Gran Canaria Airport Expands Beyond Tourism Hub

This article corrects misinformation regarding the airport codes for Las Palmas Airport. It clarifies that the IATA code is LPA and the ICAO code is GCLP. Understanding airport codes is crucial for efficient travel planning, helping passengers avoid confusion and ensuring smooth journeys. Knowing the correct codes allows travelers to accurately book flights and navigate airports effectively, contributing to a more seamless and stress-free travel experience.

01/20/2026 Airport Codes
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Customs Officers Face Rising Mental Health Challenges Seek Resilience

Customs Officers Face Rising Mental Health Challenges Seek Resilience

In collaboration with SECO, the WCO is enhancing stress management and psychological resilience among Bolivian customs officers through training programs. This initiative aims to equip them with the necessary skills to effectively cope with the challenges posed by the pandemic, ensuring they can maintain their well-being and continue performing their duties effectively under pressure. The training focuses on building coping mechanisms and fostering a positive mindset.

01/26/2026 Customs Knowledge
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Guide to Dutyfree Shipping for Small Parcels

Guide to Dutyfree Shipping for Small Parcels

This article provides an in-depth analysis of duty exemption policies for international small packets, detailing the types of goods more likely to qualify for tax relief, such as charitable aid, humanitarian assistance, policy-supported items, and compliant low-value goods. It offers a guide to avoid common pitfalls, reminding sellers to steer clear of high-risk products. The importance of accurate declaration, understanding destination country policies, and consulting professionals is emphasized, helping cross-border e-commerce businesses optimize tax costs and maximize profits.

11/03/2025 Customs Knowledge
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South African Airways Enhances Air Cargo Tracking Systems

South African Airways Enhances Air Cargo Tracking Systems

This article provides an in-depth analysis of South African Airways (SAA) cargo tracking processes, covering tracking number formats, real-time monitoring, exception handling, and transit time analysis. It serves as a practical guide for effectively utilizing SAA's freight services. By integrating official resources and industry insights, the article reveals how SAA leverages digital tools and its African hub network to meet the diverse needs of cross-border e-commerce, manufacturing, and relief supplies transportation. It empowers you to gain control over your logistics operations.

01/07/2026 Airlines
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Moldova Simplifies Customs to Boost Trade Emergency Aid

Moldova Simplifies Customs to Boost Trade Emergency Aid

Supported by the SECO-WCO Global Trade Facilitation Programme, the Moldovan Customs Service has completed follow-up tasks to optimize SOPs, aiming to enhance emergency response capabilities and expedite the clearance of relief goods. By aligning with WCO standards, a national emergency framework is being built, laying the foundation for trade facilitation. Continuous improvement and collaboration will help Moldova become a model for trade facilitation. This initiative strengthens the country's ability to handle crises and ensures the smooth flow of essential goods during emergencies.

01/05/2026 Customs Knowledge
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ALAN Awards Humanitarian Logistics Excellence

ALAN Awards Humanitarian Logistics Excellence

The American Logistics Aid Network (ALAN) presents the Humanitarian Logistics Awards to recognize companies and individuals who have made outstanding contributions to disaster relief through innovative supply chain solutions. The awards encompass four categories: financial contributions, employee engagement, academic research, and lifetime achievement. The goal is to encourage greater involvement in humanitarian efforts and collectively address the increasingly severe global crises. These awards highlight the crucial role of logistics and supply chain management in effectively responding to disasters and providing aid to those in need.

01/20/2026 Logistics
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Hurricane Season ALAN Advises Resilient Supply Chain Strategies

Hurricane Season ALAN Advises Resilient Supply Chain Strategies

The American Logistics Aid Network (ALAN) provides five key strategies for logistics professionals to prepare for hurricane season. These include ensuring personnel safety, staying informed with real-time information, connecting with logistics needs, offering or requesting support, and engaging in relief efforts responsibly. By implementing these strategies, businesses can effectively navigate the challenges posed by hurricanes, ensuring smooth supply chain operations and providing timely and effective assistance to affected communities. These proactive measures are crucial for minimizing disruption and maximizing aid delivery during and after a hurricane.

01/01/2026 Logistics
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Hurricane Helen Nears Survival Tips for Logistics Sector

Hurricane Helen Nears Survival Tips for Logistics Sector

As Hurricane Helen approaches the Florida Gulf Coast, the American Logistics Aid Network (ALAN) has released five key guidelines to assist logistics professionals in navigating the storm's challenges. The guidelines emphasize safety first, information access, demand responsiveness, support provision, and rational assistance. ALAN urges logistics companies and non-profit organizations to actively participate in relief efforts, providing effective support to affected areas through donations and other means. The guide aims to streamline logistics operations and ensure efficient delivery of aid during this critical time.

01/21/2026 Logistics
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Hurricane Season Supply Chain Resilience Tips from ALAN

Hurricane Season Supply Chain Resilience Tips from ALAN

In response to Hurricane Helene, ALAN (American Logistics Aid Network) has released five key action guidelines for logistics companies and professionals to prepare. These guidelines cover personal safety, information access, needs response, resource allocation, and operational protocols. The aim is to improve response efficiency, mitigate potential risks, and ensure supply chain stability. ALAN emphasizes the importance of preparedness and proactive measures to navigate the challenges posed by the hurricane. They also appeal for donations to support relief efforts and aid those affected by the storm.

01/01/2026 Logistics
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