WCO Boosts Zambia Revenue Authority with Data Analytics

WCO Boosts Zambia Revenue Authority with Data Analytics

The World Customs Organization (WCO) conducted a data analysis workshop for the Zambia Revenue Authority (ZRA) to enhance its data analysis capabilities and build a data-driven organization. The workshop covered data governance, data quality, data warehouse optimization, and hands-on Python exercises. Successful experiences from Uganda and Tanzania were also shared. The WCO will continue to support its members in building data analysis capacity to jointly address global trade challenges.

01/05/2026 Customs Knowledge
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WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.

01/05/2026 Customs Knowledge
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WCO Launches Leadership Program for Palestinian Customs Officers

WCO Launches Leadership Program for Palestinian Customs Officers

The WCO conducted a leadership workshop for Palestinian Customs, aiming to enhance the skills of middle and senior managers and support customs modernization. The workshop received positive feedback from participants. The training focused on improving leadership capabilities within the customs administration to facilitate more effective operations and contribute to the overall modernization efforts of Palestinian Customs. This initiative is expected to have a significant impact on the efficiency and effectiveness of customs procedures in Palestine.

01/05/2026 Customs Knowledge
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Egyptian Customs Boosts Leadership Skills Via WCO Partnership

Egyptian Customs Boosts Leadership Skills Via WCO Partnership

The World Customs Organization (WCO) conducted a leadership and management development workshop in Alexandria, Egypt, for senior officials of the Egyptian Customs Authority. The workshop aimed to enhance their leadership skills and ability to drive reform. Topics covered included leadership, integrity, gender equality, negotiation, personnel management, communication, and change management. The workshop fostered individual and organizational development and provided strong support for the modernization process of Egyptian Customs. It focused on building the capabilities needed to effectively manage and lead the organization through ongoing changes.

01/05/2026 Customs Knowledge
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Wcokorea Program Boosts Global Customs Trade Efficiency

Wcokorea Program Boosts Global Customs Trade Efficiency

The 4th WCO-Korea Customs & Business Administration Advanced Training Program successfully concluded at Seoul National University, with customs officials from 10 developing countries participating. The program aimed to provide a theoretical framework for international trade and business management, helping participants address customs challenges. Through a combination of theory and practice, the program enhanced participants' capabilities. The WCO also provided support for customs reform and modernization. All parties will continue to collaborate and contribute to the development of global customs affairs.

01/07/2026 Customs Knowledge
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WCO Workshop Boosts Colombian Customs Efficiency

WCO Workshop Boosts Colombian Customs Efficiency

At the invitation of the Colombian Customs Authority, the World Customs Organization (WCO) successfully held an online Leadership and Management Development (LMD) workshop. This workshop aimed to enhance the leadership, management skills, and teamwork abilities of Colombian customs officers. The goal was to improve work efficiency and quality, promote personal development, and lay the foundation for building a highly efficient and excellent team within the Colombian Customs. The workshop focused on practical skills and strategies to empower participants to lead effectively and contribute to the organization's overall success.

01/19/2026 Customs Knowledge
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WCO Program Boosts Nigeria Customs Efficiency

WCO Program Boosts Nigeria Customs Efficiency

The World Customs Organization (WCO)'s Leadership and Management Development (LMD) program continues to empower the Nigeria Customs Service (NCS) by enhancing the leadership and management skills of its managers through workshops and other initiatives. The WCO plans to support the NCS in building a pool of trainers to expand the reach of the LMD program. Furthermore, the WCO aims to explore new areas of cooperation to further support the development of Nigerian Customs. This ongoing collaboration aims to strengthen NCS's capabilities and contribute to its overall effectiveness.

01/20/2026 Customs Knowledge
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Wcos MADAO Project Enhances Customs Management in West Africa

Wcos MADAO Project Enhances Customs Management in West Africa

The World Customs Organization (WCO) launched the West Africa Customs Modernization Project (MADAO) to enhance strategic management capabilities. Following regional training, national-level support will be provided to establish strategic systems. This initiative aims to improve customs efficiency and effectiveness across West Africa by strengthening their strategic planning and management processes. The MADAO project focuses on building sustainable customs capacity through training and the development of robust strategic frameworks, ultimately contributing to regional economic growth and security.

01/26/2026 Customs Knowledge
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