WCO Program Advances Serbian Customs Modernization

WCO Program Advances Serbian Customs Modernization

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in Serbia, aiming to enhance the leadership and management skills of Serbian customs officials. This initiative is designed to drive organizational reform and modernization. Participants greatly benefited from the workshop and expressed their commitment to applying the acquired knowledge to bridge the gap between policy formulation and implementation. They pledged to contribute to the development of Serbian Customs by leveraging their improved leadership capabilities.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Capacitybased HR Modernization

Niger Customs Adopts Capacitybased HR Modernization

With the support of the World Customs Organization, Niger Customs is advancing human resource management modernization. This initiative focuses on enhancing workforce capabilities through optimized recruitment and training programs. The goal is to facilitate trade and contribute to economic development by building a more skilled and efficient customs administration. The modernization efforts emphasize a competency-based approach to ensure personnel possess the necessary skills and knowledge to effectively perform their duties and contribute to a more streamlined and effective customs operation.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

Mali Customs, with the support of the World Customs Organization, is committed to modernizing its HRM through GRH reform. This involves diagnosing the existing system and building a competency-based HRM system, including developing job descriptions, competency models, and position descriptions, alongside capacity building initiatives. Despite facing challenges, Mali Customs is actively pushing forward with these reforms to enhance overall effectiveness and better serve national economic development. The reform aims to improve efficiency and effectiveness in customs administration.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

With WCO support, Mali Customs initiated a competency-based human resource modernization reform. This aims to build a high-quality, professional workforce through a modern training system, career development system, and integrity policies. The goal is to enhance overall customs performance, strengthen organizational competitiveness, and promote Mali's sustainable economic development. This paper analyzes the reform's background, objectives, key achievements, challenges, and opportunities. It also proposes recommendations for an action plan to further the reform's success and ensure its long-term impact on the Malian customs administration.

01/30/2026 Customs Knowledge
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WCO Supports Guineabissau Customs Modernization Efforts

WCO Supports Guineabissau Customs Modernization Efforts

Under the West Africa Customs Administration Modernization (WACAM) project, funded by the Swedish government, the World Customs Organization (WCO) supported Guinea-Bissau Customs in resource mobilization. Through training, Guinea-Bissau Customs enhanced its project planning capabilities, completing draft project proposals and a donor mapping exercise. The next step involves the WACAM project assisting the country in hosting a national donor roundtable conference to promote customs modernization. This initiative aims to secure funding and partnerships crucial for advancing customs reforms and efficiency in Guinea-Bissau.

02/02/2026 Customs Knowledge
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Togos Customs Modernization Boosts Efficiency Revenue

Togos Customs Modernization Boosts Efficiency Revenue

Togo Customs has achieved significant results in tax collection, clearance efficiency, and regulatory enforcement by introducing a performance management system supported by the World Customs Organization. Tax revenue increased by 46%, clearance times were halved, and the detection rate of irregularities doubled. This experience provides a valuable lesson for other developing countries, emphasizing the importance of high-level commitment, international cooperation, and continuous improvement. It also looks forward to the application of digitalization and intelligence in customs reform.

02/02/2026 Customs Knowledge
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Sudan Customs Adopts Competencybased HR Modernization

Sudan Customs Adopts Competencybased HR Modernization

With the support of the World Customs Organization (WCO), Sudanese Customs has launched a human resource management modernization transformation, adopting a competency-based model. This initiative aims to enhance the effectiveness of talent selection, training, and performance evaluation, building a more competitive human resource system to contribute more significantly to Sudan's economic development. Through international cooperation, Sudanese Customs is learning from best practices and striving to achieve leapfrog development in its human resource capabilities.

02/03/2026 Customs Knowledge
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WCO Backs Ghana Customs Modernization Plan

WCO Backs Ghana Customs Modernization Plan

The World Customs Organization (WCO), through the WACAM project, assessed and optimized the 2015-2017 strategic plan of the Customs Division of the Ghana Revenue Authority (GRA). This initiative aimed to enhance customs modernization in Ghana, enabling it to better adapt to the international trade environment and safeguard national economic development. The focus was on strategic plan compliance, modernization reforms, capacity building, and improving the monitoring and evaluation unit, along with internal project management capabilities. The project sought to improve GRA's overall effectiveness and efficiency in customs operations.

02/03/2026 Customs Knowledge
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WCO Backs Cambodias Customs Modernization Reforms

WCO Backs Cambodias Customs Modernization Reforms

At the request of the General Department of Customs and Excise of Cambodia (GDCE), the World Customs Organization (WCO) conducted an assistance mission to assess the implementation gaps of the WTO Trade Facilitation Agreement (TFA) and help develop a five-year strategic plan. This initiative aims to promote customs modernization in Cambodia, enhance trade facilitation, and inject new impetus into economic development. The WCO will continue to support Cambodia's customs capacity building and strengthen international cooperation to jointly address global trade challenges.

02/06/2026 Customs Knowledge
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