Senegal Customs Adopts HR Modernization Under West Africa Project

Senegal Customs Adopts HR Modernization Under West Africa Project

Funded by the Swedish government, the World Customs Organization (WCO) supported the modernization of human resources management in Senegalese Customs through the West Africa Customs Administration Modernization Project. The project focused on building a competency-based human resources management system. Key tools such as job classifications, competency models, and job descriptions were developed to improve Senegalese Customs' management efficiency and international competitiveness. The initiative aims to strengthen the customs administration's capacity and contribute to regional economic development.

02/03/2026 Customs Knowledge
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Ivory Coast Customs Modernizes Operations with ROCB Assistance

Ivory Coast Customs Modernizes Operations with ROCB Assistance

The West and Central Africa Capacity Building Office has assisted Côte d'Ivoire Customs in making progress in human resources and project management. By developing a job directory, competency framework, and job descriptions, and by introducing project cycle management and results-based management principles, it has laid the foundation for the modernization of Côte d'Ivoire Customs. The two parties will continue to collaborate to refine relevant tools and methods and develop action plans to consolidate the achievements made.

02/03/2026 Customs Knowledge
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WCO Supports Gambia Revenue Authoritys HR Modernization

WCO Supports Gambia Revenue Authoritys HR Modernization

The World Customs Organization (WCO) is supporting the modernization of human resource management at the Gambia Revenue Authority (GRA) through the West Africa Customs Administration Modernization Project. This project assisted the GRA in finalizing key tools such as the competency directory, job directory, service charter, and job descriptions, laying the groundwork for future communication and change management. The WCO will continue to support the GRA in improving its management level, promoting regional trade facilitation and economic development.

02/03/2026 Customs Knowledge
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Human Capital Investment Boosts Customs Efficiency in West and Central Africa

Human Capital Investment Boosts Customs Efficiency in West and Central Africa

The 9th Conference of Heads of Human Resource Management and Training of Customs Administrations of West and Central Africa was held in Ouagadougou, themed "Investing in Human Capital, Driving Performance." Representatives from 11 countries gathered to discuss human resource management reforms and drafted the "Ouagadougou Declaration," emphasizing strategic human resource management, investment in capacity building, and the importance of regional cooperation. Participants expressed gratitude for the World Customs Organization's support and looked forward to continued collaboration.

02/06/2026 Customs Knowledge
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Smart Warehousing Boosts Ecommerce Efficiency

Smart Warehousing Boosts Ecommerce Efficiency

Modern Warehouse Management Systems (WMS) are becoming essential core tools in the e-commerce supply chain. By utilizing real-time data management and intelligent technology, these systems help businesses improve operational efficiency, meet customer demands, and drive rapid development in the e-commerce environment.

08/02/2025 Warehousing
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WCO Tool Aids Jordan Customs in Modernization Efforts

WCO Tool Aids Jordan Customs in Modernization Efforts

At the invitation of Jordan Customs, the WCO utilized the Japan Fund to pilot a new risk management tool. The initiative aimed to assess Jordan Customs' capabilities in risk management, provide recommendations for improvement, and ultimately contribute to the modernization of Jordan Customs. This pilot project focused on leveraging WCO tools and best practices to enhance risk assessment and mitigation strategies within Jordanian customs operations. The goal was to strengthen border security and facilitate legitimate trade through improved risk management practices.

01/05/2026 Customs Knowledge
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Atlanta Airport Showcases Safe Efficient Operations Behind the Scenes

Atlanta Airport Showcases Safe Efficient Operations Behind the Scenes

As one of the world's busiest airports, Atlanta Airport's safe and efficient operation relies on comprehensive infrastructure, strict security management, and efficient operating procedures. This paper delves into Atlanta Airport's runway system, critical facilities, security management measures, and communication frequencies, revealing its outstanding performance in safety assurance and efficiency improvement. It highlights the key elements contributing to its success in maintaining high levels of security while ensuring smooth and timely airport operations. The analysis provides insights into best practices for airport management.

12/03/2025 Airport Codes
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African Customs Agencies Boost Trade and Capacity Efforts

African Customs Agencies Boost Trade and Capacity Efforts

The 19th meeting of the Customs Management Council of the Eastern and Southern Africa (ESA) region focused on trade facilitation and capacity building. Emphasis was placed on the implementation of the WTO Trade Facilitation Agreement (TFA). Discussions covered regional cooperation, financial management, and the appointment of the WCO Director. The meeting aimed to promote African trade growth and regional economic integration through innovative customs procedures. Furthermore, the goal was to enhance customs efficiency and risk management capabilities within the ESA region.

12/30/2025 Customs Knowledge
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