Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon is upgrading its seller return tools, helping merchants balance cost control and user experience through refined Returnless Resolutions and a new return dashboard. The key impacts of this upgrade are refined operations, data-driven decision-making, and improved user experience. This signals a future trend of intelligent and automated return management. The new tools aim to streamline the return process, providing sellers with more control and insights to optimize their return strategies and enhance customer satisfaction.

01/08/2026 Logistics
Read More
Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
Read More
Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
Read More
Free Directory Aims to Streamline Customer Acquisition in Germany

Free Directory Aims to Streamline Customer Acquisition in Germany

This article introduces a practical and free method for developing the German market: leveraging the German business directory website www.wlw.de. This website lists over 650,000 German companies. By using keyword searches, viewing company details, and contacting them via WhatsApp, you can efficiently reach target customers and help your business expand into the German market. It's a valuable resource for lead generation and market entry.

01/21/2026 Logistics Industry Insights
Read More
Retailers Focus on Lastmile Delivery to Boost Customer Experience

Retailers Focus on Lastmile Delivery to Boost Customer Experience

This paper explores how to create a flawless last-mile delivery experience, emphasizing the expectations of consumers, delivery teams, and operations managers. By optimizing fleet utilization and adopting next-generation routing and dispatch platforms, businesses can improve delivery efficiency, reduce operating costs, and ultimately earn customer loyalty. The focus is on leveraging smart scheduling and efficient fleet management to enhance the overall delivery process and meet the evolving demands of the modern consumer.

01/29/2026 Logistics Industry Insights
Read More
Digital Twin Supply Chains Face Customer Data Loss Risks

Digital Twin Supply Chains Face Customer Data Loss Risks

Gartner research indicates that many organizations implementing Digital Supply Chain Twins (DSCT) overlook the Digital Twin of the Customer (DToC). This can lead to missed growth opportunities and customer churn. Companies should integrate DSCT with DToC to build a customer-centric digital twin strategy. By collecting customer data, building customer profiles, and optimizing the supply chain based on customer insights, businesses can fully leverage the potential of digital twin technology and gain a competitive advantage. A holistic approach that considers both supply chain and customer perspectives is crucial for maximizing the benefits of digital twins.

01/29/2026 Logistics Industry Insights
Read More
Air Freight Packaging Key to Safe Deliveries Customer Satisfaction

Air Freight Packaging Key to Safe Deliveries Customer Satisfaction

This article provides a detailed interpretation of packaging requirements and regulations for air freight import and export goods. It covers basic requirements such as strength, tightness, and dimensions, as well as specific packaging considerations for fragile items, electronics, and fresh food. The article also emphasizes mandatory regulations regarding labeling, materials, and weight/size limitations. The aim is to help businesses master the secrets of air freight packaging, ensure cargo safety, and improve customer satisfaction.

01/30/2026 Logistics Encyclopedia
Read More
Foreign Trade Firms Boost Growth with Customer Acquisition Software

Foreign Trade Firms Boost Growth with Customer Acquisition Software

Against the backdrop of global trade recovery, foreign trade enterprises face challenges in customer acquisition. Traditional methods are inefficient, leading to the emergence of foreign trade customer acquisition software. This paper takes 'Maoxiaoqi' as an example to illustrate the advantages of such software in massive customer acquisition, efficient customer outreach, and customer follow-up process management. It emphasizes that digital transformation is a necessary path for the development of foreign trade companies, enabling them to thrive in the competitive global market.

02/03/2026 Logistics Industry Insights
Read More
Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

This article provides Ozon platform sellers with a detailed communication guide. It outlines prohibited communication behaviors on the platform, emphasizes customer service communication standards, and offers practical tips to improve communication skills. The aim is to help sellers effectively enhance buyer satisfaction and maintain brand reputation. It covers essential aspects of interacting with customers on Ozon, ensuring compliance with platform rules and promoting positive customer experiences. By following these guidelines, sellers can build trust and loyalty with their customers.

02/03/2026 Logistics Encyclopedia
Read More
ONE Launches Vietnamchina VCX Shipping Service

ONE Launches Vietnamchina VCX Shipping Service

ONE has launched a new service called 'Vietnam China Express (VCX)', offering weekly flights that provide an efficient logistics experience, reducing the transit time from Ho Chi Minh City to Nansha to just 5 days. This service aims to meet customer demands while optimizing transportation speed and service quality.

02/21/2025 Logistics
Read More