Uganda Revenue Authority Adopts Datadriven Performance System

Uganda Revenue Authority Adopts Datadriven Performance System

The Uganda Revenue Authority (URA) sought WCO technical assistance to enhance its performance management system. The WCO assessed URA's current state and recommended improving performance indicator systems, enhancing data analysis capabilities, optimizing the application of performance evaluation results, and deepening the application of ASYCUDA/ASYPM systems. The report emphasizes that high-level support, full participation, and continuous improvement are key to success. The goal is to help URA improve operational efficiency and service levels. This includes refining KPIs and leveraging data for informed decision-making.

02/03/2026 Customs Knowledge
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Eswatini Enhances Trade with Workforce Development

Eswatini Enhances Trade with Workforce Development

Eswatini is enhancing the professionalism of its customs workforce by building a modern, competency-based human resource management system to drive trade facilitation. The World Customs Organization (WCO) provided expert diagnosis and support, and the Eswatini Revenue Authority (SRA) has committed to adopting the principles and developing an implementation plan. This initiative aims to remove trade barriers, improve efficiency, and ultimately promote national economic development. The focus on talent development within the customs administration is crucial for achieving sustainable trade facilitation outcomes.

02/05/2026 Customs Knowledge
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Sierra Leones NRA Enhances Talent Management for Tax Efficiency

Sierra Leones NRA Enhances Talent Management for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), launched a Human Resources Modernization Upgrade Program. This initiative aims to build a professional and efficient tax workforce by establishing a competency-based HR system, ultimately improving tax collection efficiency, optimizing the business environment, and contributing to national economic development. The program includes components such as diagnostic assessments, capacity building initiatives, and regional cooperation. It provides valuable experience for other developing countries' tax agencies seeking to modernize their HR practices.

02/05/2026 Customs Knowledge
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Colombias Tax Agency DIAN Advances Digital Overhaul

Colombias Tax Agency DIAN Advances Digital Overhaul

The Colombian Customs, with the support of SECO-WCO, held a workshop to enhance its digital transformation capabilities and build a future customs model. The workshop emphasized data-driven decision-making as a key component of this transformation. The initiative aims to modernize customs processes, improve efficiency, and facilitate trade. By leveraging digital technologies and data analytics, Colombian Customs seeks to streamline operations and enhance its ability to adapt to the evolving global trade landscape, ultimately contributing to trade facilitation and economic growth.

02/06/2026 Customs Knowledge
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Ethiopia Boosts Customs Efficiency with WCO Audit Program

Ethiopia Boosts Customs Efficiency with WCO Audit Program

A WCO assessment report highlights challenges faced by Ethiopia's Post Clearance Audit (PCA). Recommendations include strengthening legal frameworks, improving risk management practices, and enhancing IT infrastructure. These improvements aim to increase the efficiency of customs control and facilitate trade. Addressing these areas is crucial for Ethiopia to optimize its customs operations and contribute to regional and global trade competitiveness. Successful implementation will require sustained commitment and strategic resource allocation.

01/05/2026 Customs Knowledge
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Russian Customs Struggles with Rigid Performance Metrics

Russian Customs Struggles with Rigid Performance Metrics

The Russian customs performance evaluation system faces issues such as complex and rigid indicators, and an overemphasis on results rather than processes, leading to inefficient resource allocation and difficulty in meeting public needs. This paper suggests building a scientific performance evaluation system by clarifying assessment goals, simplifying the indicator system, introducing external evaluation, and strengthening process management. The aim is to improve customs efficiency and transparency.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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CAR Rebuilds Customs with WCO Aid Postcrisis

CAR Rebuilds Customs with WCO Aid Postcrisis

With WCO support, the Central African Republic Customs has launched post-crisis reforms aimed at building institutional capacity, compliance enforcement, trade facilitation, and international cooperation through strategic planning and recovery programs. The reforms prioritize border security and utilize data analysis to quantify their impact. These efforts contribute to national economic development and security assurance.

01/27/2026 Customs Knowledge
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LTL Freight Industry Braces for Major NMFC Changes in 2025

LTL Freight Industry Braces for Major NMFC Changes in 2025

The NMFTA is implementing significant NMFC reforms in 2025, impacting carriers, shippers, and 3PLs. To mitigate potential freight rate increases, businesses should actively participate in NMFTA listening sessions to understand the changes, adjust internal processes, and embrace density-based pricing to enhance negotiating power. Proactive engagement is crucial for navigating the upcoming LTL freight challenges successfully. By understanding the implications and adapting strategies, companies can better manage costs and maintain a competitive edge in the evolving LTL landscape.

02/03/2026 Logistics
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