Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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MENA Customs Boost Efficiency in Wcoled Workshop

MENA Customs Boost Efficiency in Wcoled Workshop

The World Customs Organization (WCO) held a workshop on organizational performance evaluation in the Middle East and North Africa (MENA) region, aiming to enhance regional customs effectiveness. The workshop covered core topics such as strategic planning indicator design and work area planning. Qatar Customs shared their experience in business intelligence exploration. Based on WCO standards, this event assists customs administrations in the MENA region to improve management and promote regional trade development. This initiative aims to foster efficiency and collaboration within the customs community.

01/05/2026 Customs Knowledge
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Global Customs Agencies Tackle Ocean Plastic Pollution

Global Customs Agencies Tackle Ocean Plastic Pollution

The World Customs Organization (WCO) actively participates in UN World Oceans Day, highlighting customs' crucial role in marine environment protection. Through enforcing the Basel Convention, upgrading trade tools, and implementing the Asia Pacific Plastic Waste Project, customs are committed to combating illegal plastic waste trade and protecting marine ecosystems. The WCO calls for global collaboration, urging everyone to contribute, even in small ways, to safeguard our blue planet. This includes preventing plastic waste from entering waterways and promoting responsible consumption habits to reduce overall plastic pollution.

02/12/2026 Customs Knowledge
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Madagascar Boosts Tax Efficiency with Talent System Upgrade

Madagascar Boosts Tax Efficiency with Talent System Upgrade

The Madagascar Revenue Authority (MRA) is modernizing its human resource management system through a competency-based approach in collaboration with the World Customs Organization (WCO). This project aims to enhance the professional skills of tax officials, optimize HR processes, and ultimately improve tax efficiency and promote economic development. The WCO will continue to provide capacity-building support to help the MRA achieve its modernization goals. The focus is on building a skilled and efficient workforce to improve revenue collection and contribute to Madagascar's economic growth.

02/12/2026 Customs Knowledge
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Papua New Guinea Strengthens Anticounterfeiting Measures

Papua New Guinea Strengthens Anticounterfeiting Measures

The World Customs Organization (WCO) conducted an online training for Papua New Guinea Customs on combating counterfeiting and piracy. This initiative aims to enhance their intellectual property enforcement capabilities, protecting public health and economic development. With tools provided by the WCO and funding from Japan, PNG Customs will strengthen border controls to combat counterfeit goods and create a safer trading environment. The training focuses on practical skills and knowledge necessary to identify and seize counterfeit products, ultimately contributing to a more secure and legitimate global trade system.

02/12/2026 Customs Knowledge
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Lesotho Enhances Tax Efficiency with Wcobacked Training

Lesotho Enhances Tax Efficiency with Wcobacked Training

The Lesotho Revenue Authority, with the support of the World Customs Organization (WCO), successfully held a workshop on "Competency-Based Human Resource Management" through the "Human Resource Management Competency Building - WCO-UNCTAD Cooperation Project." This initiative aimed to enhance the professional skills of the human capital management team and representatives from various departments. The goal is to build a scientific and rational human resource management system, create an efficient and ethical tax workforce, and provide a solid guarantee for the economic and social development of Lesotho.

02/02/2026 Customs Knowledge
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Uganda Revenue Authority Adopts Datadriven Performance System

Uganda Revenue Authority Adopts Datadriven Performance System

The Uganda Revenue Authority (URA) sought WCO technical assistance to enhance its performance management system. The WCO assessed URA's current state and recommended improving performance indicator systems, enhancing data analysis capabilities, optimizing the application of performance evaluation results, and deepening the application of ASYCUDA/ASYPM systems. The report emphasizes that high-level support, full participation, and continuous improvement are key to success. The goal is to help URA improve operational efficiency and service levels. This includes refining KPIs and leveraging data for informed decision-making.

02/03/2026 Customs Knowledge
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Japanfunded Project Enhances Pacific Islands Disaster Customs Response

Japanfunded Project Enhances Pacific Islands Disaster Customs Response

Funded by the Japanese government through the WCO COVID-19 Project, the World Customs Organization (WCO) held an online workshop to enhance the capacity of Pacific Island countries' customs administrations to expedite the clearance of relief goods during natural disasters and other emergencies. The workshop fostered international cooperation, promoted regulatory updates and process optimization, and improved the professional skills of customs officers. This initiative aims to build a robust barrier for the region to cope with potential future natural disasters by strengthening customs' ability to respond effectively.

02/05/2026 Customs Knowledge
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Morocco Boosts Customs AI with SECOWCO Backing

Morocco Boosts Customs AI with SECOWCO Backing

Morocco has launched the second phase of the SECO-WCO Trade Facilitation Programme, leveraging AI to enhance customs risk management and trade facilitation. The project aims to improve efficiency and security in cross-border trade through intelligent systems and data analysis. The World Customs Organization (WCO) is providing technical support to Morocco in implementing these advanced technologies and best practices. This initiative is expected to significantly reduce trade costs and improve the overall competitiveness of the Moroccan economy by streamlining customs procedures and minimizing delays.

02/05/2026 Customs Knowledge
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Kenya Boosts Trade Efficiency with Wcobacked Customs Program

Kenya Boosts Trade Efficiency with Wcobacked Customs Program

The World Customs Organization (WCO) conducted an AEO awareness campaign for the Kenya Revenue Authority (KRA) and its partner agencies. The initiative aimed to disseminate AEO knowledge, share best practices, promote mutual recognition, and plan for future development. By deeply analyzing the WCO SAFE Framework, strengthening risk management principles, and designing a mutual recognition framework, the campaign supports Kenyan Customs in creating an efficient and secure international trade environment and enhancing its international competitiveness. This initiative is crucial for Kenya's trade facilitation efforts and global economic integration.

02/05/2026 Customs Knowledge
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