Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Malaysia Customs Adopts Wcos Clikc Platform for Elearning

Malaysia Customs Adopts Wcos Clikc Platform for Elearning

Malaysian Customs has signed an agreement with the World Customs Organization (WCO) to introduce the CLiKC! e-learning platform. This initiative aims to enhance the professional knowledge and skills of customs officers, improve work efficiency, and promote trade facilitation. The agreement allows Malaysian Customs to install WCO e-learning courses on its servers, providing its officers with a flexible and personalized learning experience to address the increasingly complex international trade environment. This will contribute to a more competent and effective customs administration in Malaysia.

01/05/2026 Customs Knowledge
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Peru Adopts Global Standards for Customs Valuation

Peru Adopts Global Standards for Customs Valuation

Supported by the SECO-WCO Global Trade Facilitation Programme, Peruvian Customs held a virtual forum focusing on customs valuation risk management. Participants exchanged experiences on database applications and discussed optimizing value verification procedures and public-private partnerships to combat valuation irregularities. Peruvian Customs plans to strengthen its value verification system and deepen collaboration with the private sector. The WCO will continue to provide support, enhancing transparency and predictability in cross-border trade. The forum highlighted the importance of efficient and fair customs valuation for trade facilitation.

12/30/2025 Customs Knowledge
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Moldova Simplifies Customs to Boost Trade Emergency Aid

Moldova Simplifies Customs to Boost Trade Emergency Aid

Supported by the SECO-WCO Global Trade Facilitation Programme, the Moldovan Customs Service has completed follow-up tasks to optimize SOPs, aiming to enhance emergency response capabilities and expedite the clearance of relief goods. By aligning with WCO standards, a national emergency framework is being built, laying the foundation for trade facilitation. Continuous improvement and collaboration will help Moldova become a model for trade facilitation. This initiative strengthens the country's ability to handle crises and ensures the smooth flow of essential goods during emergencies.

01/05/2026 Customs Knowledge
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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Kenya Customs Adopts Wcobacked Blended Learning for Training

Kenya Customs Adopts Wcobacked Blended Learning for Training

The World Customs Organization (WCO), through the WCO-ESA Project II, supports the Kenya Regional Training Centre (RTC) in adopting a blended learning approach to enhance the professional skills of customs officers. This involves integrating online and offline resources. The project includes establishing a national e-learning platform, training trainers, and piloting customs review courses. Blended learning is emerging as a new trend in customs training, contributing to global trade facilitation. This initiative aims to modernize training methods and improve the effectiveness of customs procedures.

01/07/2026 Customs Knowledge
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Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs has signed a new licensing agreement with the WCO to upgrade its e-learning platform to CLiKC!, aiming to enhance the capabilities of its customs officers. This marks a significant upgrade to Malaysia's customs training system, enabling the localization of WCO courses and customized training content. This initiative will improve training efficiency, reduce costs, and promote knowledge sharing, leading the way in regional customs modernization. The upgraded platform will provide better access to relevant training materials and contribute to the professional development of customs officers.

01/22/2026 Customs Knowledge
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Jamaica Customs Adopts Digital Tools for Crossborder Efficiency

Jamaica Customs Adopts Digital Tools for Crossborder Efficiency

The World Customs Organization (WCO) is assisting Jamaica Customs in enhancing its cross-border collaboration environment. Through workshops, the WCO shared best practices for Single Window (SW) implementation, emphasizing the importance of regulatory coordination, data standardization, and process re-engineering. Jamaica has made progress in project implementation but still faces challenges. Recommendations include strengthening top-level design, establishing coordination mechanisms, and promoting data standardization to achieve trade facilitation and economic development. These efforts are crucial for streamlining customs procedures and boosting Jamaica's economic competitiveness.

01/30/2026 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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World Customs Organization Outlines Global Trade Strategy

World Customs Organization Outlines Global Trade Strategy

The World Customs Organization (WCO) is shaping the future of global trade for 2022-2025 through strategic foresight. Leveraging regional workshops, the WCO gathers insights from its members to explore emerging trends, risks, and opportunities. The methodology and key elements of strategic foresight, contributions from the OECD and the EU, and the future global vision and actions are all contributing to shaping the future of customs. This proactive approach aims to equip customs administrations to navigate the evolving landscape of international commerce and ensure effective border management in a dynamic world.

12/30/2025 Customs Knowledge
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