Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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WCO Releases New Rules for Crossborder Ecommerce Shipments

WCO Releases New Rules for Crossborder Ecommerce Shipments

The World Customs Organization (WCO) has released a report addressing the challenges of customs clearance for low-value cross-border e-commerce parcels. It proposes solutions in five areas: facilitation, risk management, data exchange, anti-counterfeiting regulation, and tax collection. The aim is to improve customs clearance efficiency, maintain market order, and promote the healthy development of cross-border e-commerce. The report provides guidance for customs administrations to streamline processes, enhance security, and ensure fair revenue collection in the rapidly growing e-commerce landscape.

01/26/2026 Customs Knowledge
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WCO Introduces Certification for Postclearance Audits in Francophone Africa

WCO Introduces Certification for Postclearance Audits in Francophone Africa

The World Customs Organization (WCO) launched a French-speaking Customs Post Clearance Audit (PCA) Technical and Operational Advisor Certification Program to develop a highly qualified team of experts and enhance PCA capabilities in French-speaking regions. The inaugural seminar was successfully held at WCO headquarters. Through rigorous selection and a combination of theoretical and practical training, this program lays the foundation for customs capacity building in the French-speaking area. The initiative aims to strengthen post-clearance controls and improve overall customs efficiency within the region.

01/26/2026 Customs Knowledge
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Global Customs Labs Share Pandemic Best Practices

Global Customs Labs Share Pandemic Best Practices

Facing the global challenges of the COVID-19 pandemic, the World Customs Organization (WCO)'s network of customs laboratories, the BRLR, held an online meeting to share experiences and best practices, and to discuss how to better support its members. The meeting highlighted the challenges faced by the BRLR during the pandemic, shared best practices such as optimizing laboratory processes, developing rapid detection methods, and strengthening information sharing. It also looked forward to the vision of building a stronger global customs laboratory network in the future.

01/26/2026 Customs Knowledge
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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WCO Data Model Enhances Crossborder Ecommerce Security

WCO Data Model Enhances Crossborder Ecommerce Security

The World Customs Organization (WCO) Data Model Project Team (DMPT) emphasizes the crucial role of data in building a secure and efficient cross-border e-commerce environment and released the new WCO Data Model 3.7.0. The meeting focused on data standardization, information sharing, and data exchange related to e-commerce, aiming to improve risk management and customs clearance efficiency. This contributes to a safer and more efficient future for cross-border e-commerce by promoting harmonized data standards and facilitating seamless information flow between stakeholders.

01/26/2026 Customs Knowledge
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Guide to Customs Compliance on Royalties and License Fees

Guide to Customs Compliance on Royalties and License Fees

The World Customs Organization has released new advisory opinions focusing on key customs valuation issues such as royalties, license fees, and trademark usage. The opinions clarify that royalty income tax should be included in customs valuation, emphasize that valuation of goods with own trademarks requires case-by-case analysis, and explain the principles for handling mixed royalties. Businesses should thoroughly understand the regulations, meticulously record transaction information, and consult with professionals to ensure customs valuation compliance. This helps avoid potential penalties and ensures accurate import/export declarations.

01/30/2026 Customs Knowledge
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Sudan Customs Modernizes HR with WCO Support

Sudan Customs Modernizes HR with WCO Support

The World Customs Organization (WCO) is assisting Sudan Customs in advancing human resource modernization. This is achieved by introducing a competency model to optimize job management and enhance talent development and selection. The aim is to improve the overall effectiveness of Sudan Customs and achieve sustainable development. This project offers valuable lessons for customs administrations in other developing countries. It highlights the crucial role of human resource management in organizational development and emphasizes the importance of investing in people to drive performance and achieve strategic goals.

01/30/2026 Customs Knowledge
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