Guide to International EMS Customer Support Strategies

Guide to International EMS Customer Support Strategies

This article provides a comprehensive guide on contacting International EMS customer service, covering various channels such as the official website, customer service phone numbers, and online support. It emphasizes the preparation needed before contacting customer service and explores how data analysis can improve customer service efficiency and user experience. The aim is to help users efficiently resolve international logistics issues. This guide offers practical tips and resources for navigating the EMS customer service system and getting the help needed for tracking packages, resolving delivery issues, and more.

01/30/2026 Logistics
Read More
Yangpu Abu Dhabi Ports Partner to Expand Chinaarab Trade

Yangpu Abu Dhabi Ports Partner to Expand Chinaarab Trade

The establishment of a sister port relationship between Yangpu Port and Abu Dhabi Port marks a new stage in China-Arab economic and trade cooperation. Both sides will strengthen collaboration in port construction, shipping services, and green energy, leveraging the advantages of Hainan Free Trade Port and Abu Dhabi Free Zone. The aim is to build a dense route network, enhance the regional hub roles of both ports, and promote economic and trade exchanges between China and the Arab world. This partnership is expected to boost maritime connectivity and facilitate increased trade flows.

11/03/2025 Logistics
Read More
Shenzhen Customs Drives Innovation Measures to Stabilize Growth for Foreign Trade Enterprises

Shenzhen Customs Drives Innovation Measures to Stabilize Growth for Foreign Trade Enterprises

In the first three quarters of this year, the Qianhai Bay Free Trade Port in Shenzhen achieved a cross-border e-commerce clearance value of 430 million yuan, a staggering increase of 48.5 times year-on-year. This remarkable growth is attributed to innovative measures introduced by Shenzhen Customs, such as expedited clearance and integrated operations within the port area, which significantly improved efficiency and reduced costs for businesses. Moreover, the development of foreign trade enterprises was further promoted through internet platforms and dedicated services, enhancing the appeal of the free trade zone.

11/10/2023 Logistics
Read More
Hainan Tightens Oversight of Zerotariff Goods

Hainan Tightens Oversight of Zerotariff Goods

China's General Administration of Customs has issued new regulations to strengthen the supervision of 'zero-tariff' imported goods in the Hainan Free Trade Port. The new rules stipulate that 'zero-tariff' goods must be imported uniformly by customs-approved duty-free shops and sold in designated areas. Operating units are required to register and equip themselves with information systems to connect with customs, enabling full traceability of goods and verification of resident identity. This aims to ensure the effective implementation of the policy and prevent abuse of the zero-tariff benefits.

02/11/2026 Customs Knowledge
Read More
Taobao Expands Global Shipping for Apparel Sellers at No Cost

Taobao Expands Global Shipping for Apparel Sellers at No Cost

Taobao launched the "Global Free Shipping Program for Apparel," aiming to lower the barriers for domestic fashion merchants to expand overseas. By offering substantial shipping subsidies and covering return costs, the program helps merchants expand into international markets with zero cost and low risk. Featuring low entry barriers, low costs, and hassle-free logistics, this initiative provides a simple and efficient wholesale business model for domestic fashion sellers. It marks a significant step in Taobao's globalization strategy, making it easier for Chinese apparel businesses to reach a global audience.

02/11/2026 Logistics Industry Insights
Read More
Locke Supply Boosts Warehouse Efficiency with Voice Picking Tech

Locke Supply Boosts Warehouse Efficiency with Voice Picking Tech

Locke Supply Chain significantly improved warehouse operational efficiency and order accuracy by introducing the Vocollect voice picking system. Integrated with the WMS, the solution optimized employee training processes and reduced staff turnover, ultimately enhancing overall business operations. Voice picking not only increased picking speed and accuracy but also improved employee work experience, giving the company a competitive edge in the fierce market. This technology allows for hands-free, eyes-free operation, leading to faster order fulfillment and reduced errors, contributing to a more streamlined and efficient warehouse environment.

01/20/2026 Warehousing
Read More
Global Logistics Firms Grapple With Rising Demurrage and Detention Costs

Global Logistics Firms Grapple With Rising Demurrage and Detention Costs

This article provides a detailed explanation of demurrage and detention fees in cross-border logistics, including their definitions, causes, and avoidance methods. Demurrage refers to the charges incurred for exceeding the free time allowed for cargo to remain in a port terminal. Detention, on the other hand, is charged for exceeding the free time allowed for the return of shipping containers to the carrier. The article offers practical advice from various perspectives, such as customs clearance preparation, time management, and responsibility allocation, to help importers and exporters reduce logistics costs and improve trade efficiency.

01/30/2026 Logistics Encyclopedia
Read More
Streamlining Crossborder Ecommerce for Global Expansion

Streamlining Crossborder Ecommerce for Global Expansion

This article provides a detailed overview of the service audit process on the Big Data Cross-border platform, aiming to help service providers understand the audit standards and efficiently list their services. It focuses on the handling of both successful and unsuccessful audits, emphasizing that information modifications will not affect existing orders. The article reminds service providers to pay attention to the audit process to ensure service quality. Understanding the audit criteria is crucial for a smooth listing experience and maintaining a high standard of service provision on the platform.

01/22/2026 Customs Knowledge
Read More