A weary business traveler steps off a long-haul flight only to face baggage delays, while a family struggles to keep children entertained with inadequate in-flight amenities. These real passenger experiences directly shape brand perception and loyalty in an increasingly competitive aviation market.
The PaxInsight Forum emerges as a solution to this industry challenge, bringing together leading global airlines to address evolving passenger expectations through collaborative intelligence and actionable insights.
Key Forum Highlights:
- Passenger-Centric Focus: Comprehensive analysis of touchpoints across the travel journey from booking to post-flight services
- Global Airline Participation: Representatives from major carriers worldwide sharing best practices and innovative solutions
- Data-Driven Approach: Objective market insights derived from passenger satisfaction metrics and competitive benchmarking
- Collaborative Platform: Open knowledge-sharing environment to address common industry challenges
- Practical Implementation: Actionable strategies and tools for immediate customer experience improvement
Forum Agenda and Key Discussion Topics
Scheduled for November 3-4 in Istanbul, Turkey, the two-day event features an intensive program including keynote addresses, panel discussions, and interactive workshops. Core agenda items include:
Measuring and Enhancing Passenger Satisfaction
Analytical frameworks for evaluating satisfaction metrics and implementing improvement strategies through personalized services and efficient problem resolution.
Brand Perception Management
Examination of factors influencing passenger brand perception, including service quality, brand messaging, and digital engagement strategies.
Competitive Benchmarking
Comparative analysis of airline performance metrics to identify industry-leading practices and optimization opportunities.
Technology-Driven Experience Innovation
Exploration of emerging technologies including AI, big data analytics, and IoT applications for personalized travel experiences and operational efficiency.
Crisis Management Protocols
Best practices for reputation management and effective response mechanisms during operational disruptions or public relations challenges.
Target Participants
The forum welcomes aviation professionals across multiple disciplines including:
- Customer experience executives
- Marketing and brand strategy leaders
- Operations management personnel
- Data analytics specialists
- Product development teams
The event serves as both an educational platform and professional community for advancing passenger experience standards across the aviation industry.