Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Niger Customs Enhances Training Via WCO WACAM Initiative

Niger Customs Enhances Training Via WCO WACAM Initiative

The World Customs Organization (WCO), through the WACAM project, supports the modernization of human resource management in Niger Customs. This assistance focuses on building a competency-based HRM system, including refining job catalogs and competency frameworks, and developing communication plans. The project aims to enhance Niger Customs' talent management capabilities and strengthen its change management capacity. Ultimately, this initiative contributes to building an internationalized workforce, improving overall customs effectiveness, and promoting national economic development.

01/07/2026 Customs Knowledge
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WCO Assessment Enhances Zambias Trade Facilitation Efforts

WCO Assessment Enhances Zambias Trade Facilitation Efforts

The World Customs Organization (WCO) conducted a trade facilitation capacity assessment in Zambia, focusing on time release studies, coordinated border management, data harmonization, and single window development. The assessment provided specific recommendations aimed at enhancing internal capabilities within the Zambia Revenue Authority (ZRA) and establishing a timeline for implementing the time release study. This supports Zambia's trade facilitation reforms by identifying areas for improvement and offering a roadmap for achieving greater efficiency in customs procedures and border management.

01/20/2026 Customs Knowledge
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Madagascar Customs Boosts Trade with Talent Development

Madagascar Customs Boosts Trade with Talent Development

With the support of the World Customs Organization, Madagascar Customs is implementing a competency-based human resource management system to improve the quality of customs personnel and promote trade facilitation and economic development. By building tools such as job catalogs and competency frameworks, and formulating change management plans, Madagascar Customs is moving towards the goal of building a high-performance organization. The initiative focuses on modernizing customs operations through talent development and streamlined processes to enhance trade efficiency.

12/30/2025 Customs Knowledge
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US DOT Revokes Accreditation for Rogue CDL Training Programs

US DOT Revokes Accreditation for Rogue CDL Training Programs

The U.S. Department of Transportation is cracking down on substandard CDL training providers. Nearly 3,000 schools have been removed from the approved list for failing to meet standards, and another 4,500 have received warnings for potential violations. This initiative aims to improve the quality of truck driver training and ensure road safety from the source, ultimately reducing the risk of accidents. The increased scrutiny seeks to hold schools accountable and improve the overall competency of newly licensed commercial drivers.

01/15/2026 Logistics
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Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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Aviation Industry Boosts Safety with IATA Dangerous Goods Training

Aviation Industry Boosts Safety with IATA Dangerous Goods Training

This article focuses on the IATA DGR Dangerous Goods Acceptance Recurrent Training course. It aims to help professionals understand the course objectives, structure, features, and registration information. It emphasizes the importance of regulatory compliance, skill enhancement, and legal responsibility. By participating in recurrent training, practitioners can update their knowledge, master skills, ensure the safe transportation of dangerous goods, reduce legal risks, and jointly build a safe and compliant air transport environment. This ensures continued competency and adherence to the latest IATA DGR regulations.

01/20/2026 Logistics Encyclopedia
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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IATA Launches Training System to Boost Aviation Skills

IATA Launches Training System to Boost Aviation Skills

IATA has launched a new training assessment system designed to comprehensively measure student capabilities through diverse evaluation methods, tailored to course type and proficiency level. This system integrates instructional design, focusing on the development of knowledge, skills, and cognitive abilities. The goal is to promote training excellence and cultivate outstanding talent for the future development of the aviation industry. Detailed policies ensure assessment quality, guaranteeing fairness and impartiality.

01/08/2026 Logistics Encyclopedia
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