Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
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Mali Customs HR System Sets Benchmark for West Africa

Mali Customs HR System Sets Benchmark for West Africa

With the support of the World Customs Organization, Mali Customs successfully implemented a competency-based human resources management system. Through broad participation and high-level support, they optimized recruitment, training, and performance management. This experience provides a valuable reference for other developing countries, emphasizing the importance of high-level commitment, broad participation, and a gradual approach. The goal is to enhance the professionalism of the customs workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR System

Lesotho Revenue Authority Adopts Competencybased HR System

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization (WCO) through training and capacity building, the LRA aims to modernize its HR practices, establishing a transparent and efficient system. This initiative seeks to better serve the nation's economic development by improving the skills and performance of its workforce within the tax administration.

02/02/2026 Customs Knowledge
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Sudan Customs Adopts Competencybased HR Modernization

Sudan Customs Adopts Competencybased HR Modernization

With the support of the World Customs Organization (WCO), Sudanese Customs has launched a human resource management modernization transformation, adopting a competency-based model. This initiative aims to enhance the effectiveness of talent selection, training, and performance evaluation, building a more competitive human resource system to contribute more significantly to Sudan's economic development. Through international cooperation, Sudanese Customs is learning from best practices and striving to achieve leapfrog development in its human resource capabilities.

02/03/2026 Customs Knowledge
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Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini is committed to addressing trade facilitation challenges by adopting a competency-based human resource management model. The World Customs Organization (WCO) conducted a talent development diagnostic of Eswatini Customs and provided recommendations for improvement. Eswatini Customs has pledged to implement competency-based management to enhance employee skills and efficiency, ultimately promoting trade facilitation. This initiative aims to improve the quality and effectiveness of customs operations through strategic human resource development.

01/30/2026 Customs Knowledge
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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WCO Backs Palestinian Customs Modernization Efforts

WCO Backs Palestinian Customs Modernization Efforts

The World Customs Organization (WCO) is assisting Palestine Customs in modernizing its Human Resource Management (HRM) through a workshop held in Tunis. This support focuses on building a competency-based HRM system, including developing a job directory, competency framework, competency dictionary, and job descriptions. WCO experts will provide remote support to ensure the successful implementation of these reforms. The initiative aims to improve the efficiency and international competitiveness of Palestine Customs by strengthening its workforce and aligning HR practices with international standards.

01/05/2026 Customs Knowledge
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Liberia Adopts Competencybased HR to Improve Governance

Liberia Adopts Competencybased HR to Improve Governance

The Liberia Revenue Authority, with support from the World Customs Organization, implemented competency-based human resource management. By building competency models, competency dictionaries, and job descriptions, they optimized talent allocation and enhanced employee capabilities. This initiative aims to improve tax collection efficiency and promote national economic development. This approach provides a valuable reference for other government departments and enterprises, emphasizing a people-oriented strategy that prioritizes talent cultivation and development. The focus is on aligning skills with roles to boost overall organizational performance.

01/26/2026 Customs Knowledge
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Ghana Revenue Authority Upgrades HR System with WCO Support

Ghana Revenue Authority Upgrades HR System with WCO Support

The Ghana Revenue Authority (GRA), with support from the World Customs Organization (WCO), has launched a blueprint for Human Resource Modernization. Through the WCO WACAM project, the GRA aims to establish a competency-based HR management system. This includes optimizing recruitment processes, strengthening employee training, improving performance management, and enhancing the capabilities of the HR department. The overall goal is to contribute to the economic development of Ghana by creating a more effective and efficient workforce.

01/22/2026 Customs Knowledge
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Asiapacific Customs Training Boosts Regional Cooperation

Asiapacific Customs Training Boosts Regional Cooperation

Customs training managers from the Asia-Pacific region gathered to discuss enhancing the professionalism and capabilities of regional customs personnel through strategic collaboration, competency models, and closed-loop training. The meeting emphasized the importance of innovative learning and technology empowerment. Participants proposed compiling a “Compendium of Good Practices” to promote regional cooperation and build a mutually beneficial “Customs Training Community.” The discussions centered on fostering a collaborative environment for knowledge sharing and developing effective training programs to address evolving customs challenges.

01/05/2026 Customs Knowledge
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