Sudan Customs Modernizes HR with WCO Assistance

Sudan Customs Modernizes HR with WCO Assistance

The World Customs Organization (WCO) supports Sudan Customs in its HR management modernization transformation. Through workshops and expert assistance, the WCO helps Sudan Customs build a competency-based HR management system, including tools like a position directory, competency framework, job descriptions, and a competency dictionary. This initiative aims to improve customs service efficiency, enhance law enforcement capabilities, improve the customs image, and ultimately promote Sudan's economic development.

01/30/2026 Customs Knowledge
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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Aviation Industry Adopts Competencybased Training for Maintenance

Aviation Industry Adopts Competencybased Training for Maintenance

Traditional training methods have limitations. The Competency-Based Training and Assessment (CBTA) model focuses on competency development to improve maintenance personnel's practical skills and build a highly effective team. CBTA emphasizes hands-on experience and demonstrable skills. This approach is guided by ISD (Instructional Systems Design) principles and IATA (International Air Transport Association) guidelines, providing a practical framework for implementation and ensuring standardized, competency-based training programs. The goal is to ensure maintenance personnel are equipped with the necessary skills and knowledge to perform their duties safely and effectively.

01/07/2026 Logistics Encyclopedia
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Niger Customs Upgrades HR Systems to Boost Border Efficiency

Niger Customs Upgrades HR Systems to Boost Border Efficiency

With the support of the WCO-WACAM project, Niger Customs launched a human resource management modernization project. This initiative aims to raise awareness and garner broad support for HR modernization both within and outside the customs administration through change management and communication activities. By diagnosing challenges, building a competency framework, and conducting pilot programs, Niger Customs is committed to building an efficient, professional, and dynamic workforce. This workforce will contribute to the country's economic development and ensure its security.

01/07/2026 Customs Knowledge
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Mali Customs Boosts Economy with Modernization Talent Training

Mali Customs Boosts Economy with Modernization Talent Training

With the support of the World Customs Organization (WCO), Mali Customs has initiated a modernization reform of Human Resource Management (HRM) aimed at building a competency-based modern HRM system. Through diagnostic assessments, capacity building, and the refinement of the position system, Mali Customs has laid the foundation for creating an excellent customs workforce. This aims to better serve the country's economic development by improving efficiency and effectiveness in customs operations and fostering a culture of continuous improvement within the organization.

01/05/2026 Customs Knowledge
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Global Aviation Body Urges Competencybased Training for Safety Boost

Global Aviation Body Urges Competencybased Training for Safety Boost

IATA promotes CBTA (Competency-Based Training and Assessment), which focuses on competency development. It emphasizes personalized learning and practical exercises to enhance the skills of aviation personnel, ensuring aviation safety and efficiency. This approach aims to equip individuals with the necessary competencies to perform their roles effectively, contributing to a safer and more reliable aviation industry. The training methodology prioritizes demonstrable skills and knowledge, moving away from traditional, purely theoretical approaches.

01/07/2026 Logistics Industry Insights
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Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization Project, supported the Gambia Revenue Authority (GRA) in implementing competency-based human resource management modernization. The expert team assisted the GRA in refining key tools such as the competency directory and job directory, laying the foundation for subsequent communication, change management, and system implementation. This initiative aims to improve tax collection efficiency and promote national economic development.

01/26/2026 Customs Knowledge
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Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini is committed to addressing trade facilitation challenges by adopting a competency-based human resource management model. The World Customs Organization (WCO) conducted a talent development diagnostic of Eswatini Customs and provided recommendations for improvement. Eswatini Customs has pledged to implement competency-based management to enhance employee skills and efficiency, ultimately promoting trade facilitation. This initiative aims to improve the quality and effectiveness of customs operations through strategic human resource development.

01/30/2026 Customs Knowledge
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Gabon Customs Adopts Wcobacked HR Modernization Plan

Gabon Customs Adopts Wcobacked HR Modernization Plan

With the support of the World Customs Organization, Gabonese Customs is actively promoting the modernization of its human resource management system, aiming to establish a competency-based modern HRM system. Through evaluating pilot programs, developing HR strategies, strengthening capacity building, and collaborating with the Ministry of Finance, Gabonese Customs is striving to enhance the professional skills and overall work efficiency of its employees, thereby contributing more significantly to national economic development. The reforms focus on building a more skilled and efficient workforce to support the organization's goals.

01/22/2026 Customs Knowledge
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