WCO Backs Philippines Customs Modernization with HRM System

WCO Backs Philippines Customs Modernization with HRM System

The World Customs Organization (WCO) successfully conducted a personnel management diagnostic of the Bureau of Customs (BOC) in the Philippines. This aimed to support BOC's strategic goals and HR modernization by building a competency-based HRM system. The diagnostic highlighted the importance of HR roles, competency-based HRM, and training development. The BOC committed to adopting the WCO's 18 customized recommendations to drive the implementation of future action plans.

01/05/2026 Customs Knowledge
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Madagascar Revamps HR to Strengthen Tax Revenue

Madagascar Revamps HR to Strengthen Tax Revenue

The Madagascar Revenue Authority (MRA), with support from the World Customs Organization (WCO), launched an HR modernization project. This initiative aims to enhance operational efficiency, optimize tax collection, and improve employee engagement by building a competency-based HR management system. The MRA will focus on developing a highly skilled and professional tax workforce through competency models, digital empowerment, and cultural transformation. This transformation will enable the MRA to contribute more significantly to Madagascar's economic development.

01/26/2026 Customs Knowledge
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Liberia Enhances Tax Collection with WCO Assistance

Liberia Enhances Tax Collection with WCO Assistance

With the support of the WCO WACAM project, the Liberia Revenue Authority is actively implementing a competency-based human resource management system. This includes developing tools such as job benchmarks, competency frameworks, and job descriptions, as well as formulating human resource and training strategies. This initiative aims to enhance employee performance, achieve organizational goals, and inject new vitality into Liberia's economic development and social progress. The focus is on building a skilled and effective tax workforce.

01/07/2026 Customs Knowledge
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Air Cargo Industry Adopts Competencybased Training for Hazardous Goods

Air Cargo Industry Adopts Competencybased Training for Hazardous Goods

This paper delves into the application of Competency-Based Training and Assessment (CBTA) in dangerous goods air transportation. It emphasizes how CBTA, through clear competency standards, optimized training programs, and effective assessments, aims to enhance employee skills, thereby improving air cargo safety and operational efficiency. The article provides detailed steps and practical tools for implementing CBTA, assisting companies in building an outstanding dangerous goods transportation team. The focus is on improving skills and safety in a high-risk environment.

01/16/2026 Logistics Encyclopedia
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Eswatini Adopts Modern HR to Improve Trade Efficiency

Eswatini Adopts Modern HR to Improve Trade Efficiency

The Eswatini Revenue Service adopted modern human resource management practices to address trade facilitation challenges. The World Customs Organization recommends building a competency framework to enhance employee capabilities and organizational competitiveness. This approach aims to improve the effectiveness and efficiency of the revenue service by ensuring that employees possess the necessary skills and knowledge to meet the demands of a rapidly changing trade environment. The implementation of a competency model is crucial for aligning employee performance with organizational goals and driving sustainable growth.

01/26/2026 Customs Knowledge
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Aviation Safety Boost IATA Adopts Competencybased Dangerous Goods Training

Aviation Safety Boost IATA Adopts Competencybased Dangerous Goods Training

This paper provides an in-depth interpretation of the IATA's Dangerous Goods Training and Assessment Guidelines, emphasizing that competency-based training is crucial for enhancing aviation transportation safety. It elaborates on the core concepts, implementation steps, training content, and assessment methods of Competency-Based Training and Assessment (CBTA). The aim is to assist organizations in building a robust dangerous goods training system, ensuring employees possess the necessary knowledge and skills to effectively mitigate safety risks. This ultimately contributes to a safer and more secure air transport environment.

01/16/2026 Logistics Encyclopedia
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Lesotho Enhances Tax Efficiency with Wcobacked Training

Lesotho Enhances Tax Efficiency with Wcobacked Training

The Lesotho Revenue Authority, with the support of the World Customs Organization (WCO), successfully held a workshop on "Competency-Based Human Resource Management" through the "Human Resource Management Competency Building - WCO-UNCTAD Cooperation Project." This initiative aimed to enhance the professional skills of the human capital management team and representatives from various departments. The goal is to build a scientific and rational human resource management system, create an efficient and ethical tax workforce, and provide a solid guarantee for the economic and social development of Lesotho.

02/02/2026 Customs Knowledge
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