Azerbaijan Enhances Customs Efficiency With WCO Support

Azerbaijan Enhances Customs Efficiency With WCO Support

The WCO assessed and advised the Azerbaijan Customs on improving its human resource management. The assessment emphasized competency-based workforce development, offering valuable insights for customs administrations in other countries. The recommendations focused on building a skilled and motivated workforce to enhance customs operations and efficiency. This initiative serves as a model for other nations seeking to modernize their customs human resource practices and align with international standards. The WCO's guidance aims to foster a more effective and professional customs service in Azerbaijan.

01/05/2026 Customs Knowledge
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Niger Customs Adopts Capacitybased HR Modernization

Niger Customs Adopts Capacitybased HR Modernization

With the support of the World Customs Organization, Niger Customs is advancing human resource management modernization. This initiative focuses on enhancing workforce capabilities through optimized recruitment and training programs. The goal is to facilitate trade and contribute to economic development by building a more skilled and efficient customs administration. The modernization efforts emphasize a competency-based approach to ensure personnel possess the necessary skills and knowledge to effectively perform their duties and contribute to a more streamlined and effective customs operation.

01/26/2026 Customs Knowledge
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Botswana Modernizes Tax System with Datadriven Talent Upgrade

Botswana Modernizes Tax System with Datadriven Talent Upgrade

With the assistance of the World Customs Organization, the Botswana Unified Revenue Service (BURS) is implementing a competency-based human resource management system. This initiative aims to enhance tax collection efficiency and improve international competitiveness. The focus on capacity building and talent development is crucial for modernizing the tax administration and ensuring its long-term effectiveness in a globalized economy. This strategic approach is designed to equip the BURS with the skilled workforce necessary to meet the evolving challenges of tax administration.

01/26/2026 Customs Knowledge
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Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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Postpandemic Supply Chain Faces Talent Shortage Skills Gap

Postpandemic Supply Chain Faces Talent Shortage Skills Gap

A CRIC report reveals that the pandemic has accelerated the evolution of supply chain culture, with agility, resilience, and collaboration becoming the new normal. Companies face a shortage of end-to-end talent, and internal development poses challenges. Breaking down silos and building an enterprise-level supply chain culture are crucial to enhance data-driven decision-making, agile responsiveness, and risk management capabilities. Furthermore, reshaping talent development systems and creating future-oriented competency models are essential to build an agile, resilient, and collaborative supply chain ecosystem.

01/28/2026 Logistics Industry Insights
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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Aviation Safety Boosted by Competencybased Training for Inspectors

Aviation Safety Boosted by Competencybased Training for Inspectors

This paper delves into the role of Competency-Based Training and Assessment (CBTA) in enhancing the professional capabilities of civil aviation dangerous goods inspectors. By analyzing IATA's CBTA training courses, it elucidates the core content, structure, and assessment system, emphasizing the key responsibilities of inspectors within the CBTA framework. The article aims to provide a reference for building a safer and more reliable air transport environment. It highlights the importance of CBTA in ensuring inspectors possess the necessary skills and knowledge to effectively identify and mitigate risks associated with dangerous goods.

01/20/2026 Logistics Encyclopedia
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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