Guide to International EMS Customer Support Strategies

Guide to International EMS Customer Support Strategies

This article provides a comprehensive guide on contacting International EMS customer service, covering various channels such as the official website, customer service phone numbers, and online support. It emphasizes the preparation needed before contacting customer service and explores how data analysis can improve customer service efficiency and user experience. The aim is to help users efficiently resolve international logistics issues. This guide offers practical tips and resources for navigating the EMS customer service system and getting the help needed for tracking packages, resolving delivery issues, and more.

01/30/2026 Logistics
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Streamlining Crossborder Ecommerce for Global Expansion

Streamlining Crossborder Ecommerce for Global Expansion

This article provides a detailed overview of the service audit process on the Big Data Cross-border platform, aiming to help service providers understand the audit standards and efficiently list their services. It focuses on the handling of both successful and unsuccessful audits, emphasizing that information modifications will not affect existing orders. The article reminds service providers to pay attention to the audit process to ensure service quality. Understanding the audit criteria is crucial for a smooth listing experience and maintaining a high standard of service provision on the platform.

01/22/2026 Customs Knowledge
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Amazon Sellers Seek to Optimize FBA Logistics Costs

Amazon Sellers Seek to Optimize FBA Logistics Costs

This article provides an in-depth analysis of Amazon FBA fee components, including basic service fees (storage fees, fulfillment fees), specific service fees (inbound placement service fee, returns processing fee), and optional value-added service fees. It also offers practical strategies to optimize FBA fees, helping sellers reduce logistics costs and improve profitability. The analysis aims to provide actionable insights for effectively managing and minimizing FBA related expenses within the Amazon ecosystem.

11/03/2025 Logistics Encyclopedia
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Brazil Tightens Corporate Address Rules for 2025 Compliance

Brazil Tightens Corporate Address Rules for 2025 Compliance

This article provides an in-depth analysis of Brazil registered address services in 2025. It comprehensively compares three leading providers: SKYTO, Blue Ocean Registration Address Service, and Global Port Area Address Service. The comparison covers service modules, common pitfalls, risk management, and selection criteria. This analysis aims to help businesses achieve compliant operations and stable expansion in the Brazilian market by providing guidance on selecting the right registered address service and avoiding potential issues.

12/04/2025 Logistics Encyclopedia
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Major Provider Simplifies Crossborder Business Expansion

Major Provider Simplifies Crossborder Business Expansion

This article details the process for service providers to publish services on the Dashu Cross-border platform, covering certification requirements, service creation steps, and inquiry handling methods. It aims to help service providers quickly get started and efficiently utilize platform resources to expand their cross-border business. The guide provides a comprehensive overview, enabling service providers to navigate the platform's functionalities and maximize their reach to potential clients in the cross-border e-commerce market.

01/20/2026 Logistics Encyclopedia
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Logistics Excellence Highlighted at Quest For Quality Awards

Logistics Excellence Highlighted at Quest For Quality Awards

The Quest for Quality Award from *Logistics Management* magazine is a leading benchmark for logistics service quality. This paper delves into the evaluation mechanism of the award, interprets the highlights of this year's winners, and provides recommendations for logistics companies in selecting service providers from a data analysis perspective. Furthermore, it offers valuable insights for logistics service providers to improve their service quality and enhance customer satisfaction, ultimately driving improvements in logistics quality.

01/17/2026 Logistics Industry Insights
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Tianfei Logistics Expands Crossborder Ecommerce Services

Tianfei Logistics Expands Crossborder Ecommerce Services

This article provides an in-depth analysis of Tianfei Logistics' business model, service characteristics, strengths, and weaknesses, aiming to offer comprehensive reference information for cross-border e-commerce sellers. It covers the company's overview, core advantages, service offerings (international dedicated lines, overseas warehouses, FBA first leg, customized solutions), service timeliness, domestic pickup capabilities, and service reliability assessment. Furthermore, it looks ahead to the company's future development prospects. This analysis helps sellers evaluate Tianfei Logistics for their specific needs.

01/06/2026 Logistics
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Logistics Excellence Honored at Quest for Quality Awards

Logistics Excellence Honored at Quest for Quality Awards

The "Excellent Quality Award" by Logistics Management Magazine recognizes top-performing transportation, 3PL, and port service providers based on a survey of logistics service buyers. The award evaluates companies on key metrics such as on-time delivery, information technology, and customer service. Using a weighted scoring system to ensure fairness and objectivity, the award provides an authoritative list of excellent companies in the logistics market, setting a benchmark for industry standards and offering valuable insights for service selection.

11/30/-0001 Logistics Industry Insights
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Amazon Sellers Gain Tools to Fix Ratings Listings

Amazon Sellers Gain Tools to Fix Ratings Listings

This article recounts the author's experience of successfully refreshing and merging variant ratings through multiple contacts with Amazon customer service. It highlights the varying levels of competence among Amazon customer service representatives and shares practical tips on effectively utilizing customer service resources to solve operational problems. These tips include persistence, exploring different contact channels, clearly describing the issue, and making reasonable use of available resources. The author reminds sellers to focus on improving product quality while seeking customer service assistance.

01/04/2026 Logistics Industry Insights
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Lazada Expands Singapore Hub As Alibaba Boosts Crossborder Ecommerce

Lazada Expands Singapore Hub As Alibaba Boosts Crossborder Ecommerce

Lazada officially launched its Singapore overseas warehouse, providing local warehousing and delivery services to all merchants, enabling ultra-fast order fulfillment within 24 hours. Simultaneously, Alibaba.com has upgraded after-sales service standards for the machinery industry, clarifying service timelines and improving response speed. These initiatives aim to help cross-border e-commerce sellers reduce costs, increase efficiency, and seize market opportunities. The upgraded after-sales service focuses on clear service timeframes to improve response speeds for international buyers and sellers.

01/04/2026 Logistics
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