Quest for Quality Awards Honor Top Logistics Firms

Quest for Quality Awards Honor Top Logistics Firms

The "Quest for Quality" award from *Logistics Management* magazine is a key benchmark in the logistics industry for measuring customer satisfaction and operational excellence. Based on surveys of logistics service buyers, the award evaluates the service quality of transportation providers, third-party logistics providers, and ports. Through a weighted scoring system, the award reflects the importance customers place on different service standards and provides valuable reference information for logistics service buyers. It highlights companies that consistently deliver high-quality services and meet customer expectations in the dynamic logistics landscape.

Tiktok Shop Aims to Improve Seller Experience Scores

Tiktok Shop Aims to Improve Seller Experience Scores

This article addresses the challenge of improving TikTok Shop experience scores, especially for shops below 4.5. It provides refined operational strategies by analyzing the importance of the experience score. A phased improvement plan is proposed: high-scoring shops should focus on order fulfillment and customer service, while low-scoring shops should use promotional items to attract traffic and optimize customer service and delivery. The core lies in product selection, shipping, and after-sales service to ensure a steady increase in the experience score.

ONE Launches Vietnamchina VCX Shipping Service

ONE Launches Vietnamchina VCX Shipping Service

ONE has launched a new service called 'Vietnam China Express (VCX)', offering weekly flights that provide an efficient logistics experience, reducing the transit time from Ho Chi Minh City to Nansha to just 5 days. This service aims to meet customer demands while optimizing transportation speed and service quality.

02/21/2025 Logistics
Read More
Firms Adopt Digital Supply Chains to Enhance Customer Value

Firms Adopt Digital Supply Chains to Enhance Customer Value

With the advancement of digitalization, modern Supply Chain Management (SCM) software offers businesses real-time visibility and efficient logistics support. By integrating warehouse management, transportation management, and artificial intelligence, companies can better forecast demand and enhance customer satisfaction, gaining a competitive edge in a fiercely contested market.