Zimbabwe Tax Authority Gains from WCO Leadership Program

Zimbabwe Tax Authority Gains from WCO Leadership Program

The WCO held a workshop in Zimbabwe to enhance the management capabilities of ZIMRA, promoting customs modernization and trade development. The workshop aimed to improve tax efficiency and international competitiveness. Key areas covered included leadership development strategies tailored for customs and tax administration. Participants explored best practices in streamlining customs procedures, leveraging technology for tax collection, and fostering a culture of compliance. The ultimate goal is to bolster Zimbabwe's economic growth through efficient and effective revenue collection and enhanced trade facilitation.

12/30/2025 Customs Knowledge
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Bolivia Customs Strengthens Leadership to Improve Trade

Bolivia Customs Strengthens Leadership to Improve Trade

In July 2022, Bolivian Customs held a high-level leadership retreat to enhance team capabilities, address future challenges, and strengthen teamwork and negotiation skills. The retreat focused on developing leadership qualities and fostering a collaborative environment within the customs administration. This initiative aimed to improve the efficiency and effectiveness of Bolivian Customs in facilitating trade and ensuring compliance with regulations. Ultimately, the goal was to equip the leadership team with the necessary tools to navigate complex issues and promote trade facilitation in Bolivia.

02/12/2026 Customs Knowledge
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Gambia Revenue Authority Pioneers Customs Modernization in West Africa

Gambia Revenue Authority Pioneers Customs Modernization in West Africa

Supported by the Swedish-funded WACAM project, The Gambia Revenue Authority (GRA) is pioneering the WCO-promoted competency-based HRM model in West and Central Africa. By reviewing key HRM tools and strengthening institutional capacity, GRA aims to become a regional benchmark, leading industry development and providing valuable experience and lessons for other customs agencies. This initiative represents a significant step towards modernized customs administration and enhanced talent management within the region, potentially setting a new standard for customs operations.

02/12/2026 Customs Knowledge
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Niger Customs Modernizes HR to Boost Collaboration

Niger Customs Modernizes HR to Boost Collaboration

With the support of the WCO-WACAM project, Niger Customs has initiated a human resources modernization transformation. Through change management and communication activities, it aims to increase awareness and support for modernization both internally and externally. By establishing a competency-based HRM system, Niger Customs seeks to improve work efficiency and employee quality, promote economic development, and provide a reference for other developing countries. This initiative highlights the importance of investing in human capital for effective customs administration and national development.

02/02/2026 Customs Knowledge
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Ghana Modernizes Customs with WCO Assistance

Ghana Modernizes Customs with WCO Assistance

The World Customs Organization (WCO), through the WACAM project, supports the Ghana Revenue Authority (GRA) in enhancing stakeholder engagement to foster a more transparent and efficient tax environment. Through training and pilot consultative committee meetings, the GRA strengthens its connections with businesses and the public, collaboratively addressing issues and improving service quality. This process culminates in an action plan to drive customs modernization. The initiative aims to build trust and cooperation, leading to a more effective and responsive customs administration in Ghana.

02/03/2026 Customs Knowledge
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Eswatini Enhances Trade with Workforce Development

Eswatini Enhances Trade with Workforce Development

Eswatini is enhancing the professionalism of its customs workforce by building a modern, competency-based human resource management system to drive trade facilitation. The World Customs Organization (WCO) provided expert diagnosis and support, and the Eswatini Revenue Authority (SRA) has committed to adopting the principles and developing an implementation plan. This initiative aims to remove trade barriers, improve efficiency, and ultimately promote national economic development. The focus on talent development within the customs administration is crucial for achieving sustainable trade facilitation outcomes.

02/05/2026 Customs Knowledge
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WCO Trains Pakistan Customs to Boost Trade Via Audit Efficiency

WCO Trains Pakistan Customs to Boost Trade Via Audit Efficiency

The World Customs Organization (WCO) successfully conducted an advanced Post Clearance Audit (PCA) training in Pakistan, aiming to enhance the PCA capabilities of the Federal Board of Revenue (FBR). This initiative fosters cooperation between customs and businesses, ultimately promoting trade facilitation. The training, based on the WCO's newly developed Advanced PCA Training Package, emphasized practical techniques and was supported by various funding sources. It's a crucial step in strengthening Pakistan's customs administration and contributing to a more efficient and compliant trade environment.

01/22/2026 Customs Knowledge
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Latin America Strengthens Tax Customs Systems Through Global Partnerships

Latin America Strengthens Tax Customs Systems Through Global Partnerships

The "Senior Tax and Customs Administration Program," jointly organized by institutions like the IMF and WCO, aims to enhance the capabilities of mid-to-senior level managers in tax and customs administrations across Central and South America. This program, delivered through a blended online and offline approach, provides training in areas such as strategic planning, risk management, and change management. It assists customs and tax departments in addressing global trade and tax challenges, ultimately contributing to economic development in the region.

01/26/2026 Customs Knowledge
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Gambia Boosts Customs Risk Management with Global Partners

Gambia Boosts Customs Risk Management with Global Partners

The Gambia Revenue Authority, with support from the World Customs Organization and the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), conducted a series of workshops aimed at building a strategic framework for risk management. This initiative introduces an intelligence-driven risk management approach to enhance trade facilitation and strengthen customs controls. This marks a significant step for The Gambia in improving customs administration and promoting smoother trade processes. The focus is on proactively identifying and mitigating potential risks while simultaneously streamlining legitimate trade flows.

01/26/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Efficiency

Benin Customs Adopts Competency Model to Enhance Efficiency

With the support of the Swedish government through the WACAM project, Benin Customs has successfully implemented a competency-based human resource management system. This system covers key areas such as recruitment, training, and performance evaluation, aiming to enhance the overall effectiveness of the customs administration. The Minister of Finance expressed support for the project and hopes to extend it to the tax department. A pilot competency assessment project will be launched at Cotonou Airport, laying the foundation for the modernization of human resources within Benin Customs.

01/05/2026 Customs Knowledge
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