WCO Tool Boosts Global Customs Training Efficiency

WCO Tool Boosts Global Customs Training Efficiency

The World Customs Organization (WCO) successfully piloted a learning development assessment tool aimed at enhancing the effectiveness of capacity building for its members. Through implementation in Eswatini, the WCO gathered feedback and improved the assessment framework to more scientifically measure the value of training activities. This tool will be promoted and applied to support the development of customs worldwide, ensuring that training initiatives deliver tangible and measurable results in improving customs operations and efficiency.

01/22/2026 Customs Knowledge
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Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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WCO Belgian Customs Academy Boost African Customs Training

WCO Belgian Customs Academy Boost African Customs Training

The World Customs Organization (WCO) and the Belgian Customs Academy (BCS) have deepened their collaboration to provide enhanced training for customs officials from French-speaking African countries. The training covers the WCO's latest tools and issues. This initiative aims to improve customs management capabilities in Africa, promote regional trade development, and serve as a model for global customs capacity building. The partnership underscores the commitment to strengthening customs administrations and fostering a more efficient and secure global trade environment.

01/22/2026 Customs Knowledge
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Zambia Botswana Enhance Trade Via Customs Data Link

Zambia Botswana Enhance Trade Via Customs Data Link

Zambia and Botswana, with support from the Sida-WCO TFCM project, have made significant progress in customs system interconnectivity and data exchange through a joint workshop. Both countries reached consensus on data standardization, technical testing, and a cooperative framework, laying the groundwork for initiating bilateral customs data exchange. This initiative aims to enhance customs clearance efficiency, strengthen border security, and promote regional trade integration. The collaboration represents a crucial step towards streamlined processes and improved trade relations between the two nations.

01/22/2026 Customs Knowledge
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Philippine Customs Boosts Reform Efforts with WCO Backing

Philippine Customs Boosts Reform Efforts with WCO Backing

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for senior officials of the Bureau of Customs (BOC) in the Philippines. This initiative aims to solidify reform achievements and enhance crisis response capabilities within the BOC. Through customized training and a blend of theory and practice, the workshop supports the BOC in building a more resilient management system. It also lays the groundwork for future collaboration to effectively implement the World Trade Organization's (WTO) Trade Facilitation Agreement, ultimately contributing to smoother and more efficient trade processes.

01/22/2026 Customs Knowledge
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Nigeria Customs Enhances Leadership with WCO Training Program

Nigeria Customs Enhances Leadership with WCO Training Program

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for the Nigeria Customs Service (NCS), aiming to enhance the capabilities of senior management and drive NCS reform and modernization. The workshop covered topics such as strategic management, people management, and change management. Participants responded enthusiastically, expressing their intention to apply what they learned. The Comptroller General of the NCS highly praised the workshop, recognizing its crucial role in developing the skills necessary to address future challenges.

01/22/2026 Customs Knowledge
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WCO Enhances Customs Efficiency Through Time Release Study Program

WCO Enhances Customs Efficiency Through Time Release Study Program

The World Customs Organization (WCO) conducts Technical Operational Advisor (TOA) accreditation workshops to develop Time Release Study (TRS) experts, assisting members in optimizing customs procedures. Through rigorous assessment and training, accredited TOAs will participate in technical assistance missions, enhancing global customs efficiency and promoting trade facilitation. This initiative aims to build capacity within member administrations to conduct and utilize TRS effectively, leading to improved border management and reduced trade costs. The TOA program is a key component of the WCO's efforts to modernize customs operations worldwide.

01/22/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Team Performance

Benin Customs Adopts Competency Model to Enhance Team Performance

With funding from the Swedish government, Benin Customs upgraded its talent management system by introducing a competency model-based HRM system. This system covers recruitment, training, performance management, and career development, aiming to enhance employee capabilities and organizational performance. Following a successful pilot program, the system will be rolled out nationwide, offering valuable insights for other organizations. The implementation of the competency model is expected to significantly improve the effectiveness and efficiency of Benin Customs operations.

01/22/2026 Customs Knowledge
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Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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