New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Guide to Building Resilient Supply Chains Amid Disruptions

Guide to Building Resilient Supply Chains Amid Disruptions

This practical guide, 'Supply Chain Management: From Beginner to Expert,' bridges the gap between supply chain education and career advancement. Written from a practitioner's perspective, it explains core supply chain modules in simple language, integrating practical experience with international concepts. The book constructs practical solutions applicable across industries, helping readers tackle supply chain challenges and achieve career growth. It provides actionable insights and real-world examples to equip individuals with the necessary skills to excel in the dynamic field of supply chain management.

01/15/2026 Logistics Encyclopedia
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Ecommerce Boom Drives Logistics Industry Transformation

Ecommerce Boom Drives Logistics Industry Transformation

The rapid growth of e-commerce presents significant challenges to logistics and transportation management. This paper delves into the impact of e-commerce on logistics, explores the digital transformation of four major transportation modes, emphasizes the importance of warehouses and distribution centers as core hubs for e-commerce operations, and elucidates the crucial role of data analysis in optimizing e-commerce logistics. Companies must embrace digital transformation and build efficient, transparent, and intelligent supply chain systems to excel in the competitive landscape.

01/19/2026 Logistics Industry Insights
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Mastering Minimum Order Quantity for Supply Chain Efficiency

Mastering Minimum Order Quantity for Supply Chain Efficiency

This article delves into the concept of Minimum Order Quantity (MOQ) and its significance for both buyers and sellers. It covers aspects from suppliers' profit protection and buyers' budget planning to the advantages of low MOQs and the role of MOQ in dropshipping and supply chains. Furthermore, the article comprehensively explains how to navigate MOQ, including negotiation strategies, to achieve cost reduction and efficiency in supply chain management. Ultimately, it aims to help businesses excel in the competitive market by strategically managing MOQs.

01/23/2026 Logistics Encyclopedia
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Feishu and N8n Boost Workflow Automation Efficiency

Feishu and N8n Boost Workflow Automation Efficiency

This article summarizes product manager Ton's practical experience with multi-dimensional tables and n8n automated workflows over the past year. It provides a detailed 'Efficiency Improvement Roadmap,' covering various aspects such as Excel user onboarding, business system setup, automated workflows, content creation efficiency, and AI empowerment. The roadmap helps readers quickly identify suitable learning paths and improve their work efficiency. It's designed to guide users from basic spreadsheet knowledge to building complex automated systems, ultimately boosting productivity across diverse tasks.

01/23/2026 Logistics Encyclopedia
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Amazon Tightens Dropshipping Rules to Curb Account Suspensions

Amazon Tightens Dropshipping Rules to Curb Account Suspensions

This article provides an in-depth analysis of Amazon's Dropshipping policy, clarifying violations and key appeal points. It emphasizes the need for self-fulfilled sellers to ensure compliant packaging information and provide sufficient evidence demonstrating control over the shipping process. A sample appeal letter template is shared to help sellers avoid account suspension risks and operate in compliance with Amazon's policies. The focus is on maintaining a compliant dropshipping business on Amazon and successfully navigating the appeal process in case of account issues.

01/06/2026 Logistics Encyclopedia
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IATA Enhances Aviation Training Via Academic Partnerships

IATA Enhances Aviation Training Via Academic Partnerships

The International Air Transport Association (IATA) offers in-depth industry knowledge and supports career development for aviation professionals through academic partnerships. The program types are diverse, including diploma courses, advanced diploma courses, professional training courses, and degree programs in partnership with universities. The IATA Aviation Management Challenge provides a business simulation competition platform for university students, fostering future leaders in the aviation industry. This initiative aims to equip individuals with the necessary skills and expertise to excel in the dynamic and evolving aviation sector.

01/05/2026 Logistics Industry Insights
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WCO Program Boosts Colombias Customs Efficiency for Trade

WCO Program Boosts Colombias Customs Efficiency for Trade

The World Customs Organization (WCO), at the invitation of the Colombian Customs Authority (DIAN), successfully conducted an online Leadership and Management Development (LMD) workshop. The project aimed to enhance the leadership and management skills of senior Colombian customs officials, covering key areas such as self-awareness, emotional intelligence, effective communication, and personnel management. This initiative supports the creation of high-performing teams and promotes international trade facilitation by equipping leaders with the necessary tools to excel in their roles and foster a positive work environment.

01/19/2026 Customs Knowledge
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North American Ports Adopt Smart Tech to Boost Cargo Efficiency

North American Ports Adopt Smart Tech to Boost Cargo Efficiency

North American ports are undergoing a technology-driven service revolution, enhancing efficiency and service levels through digital transformation, optimized processes, and strengthened collaboration. Leading ports like the Port of Virginia excel in areas such as 'ease of doing business,' setting benchmarks for the industry. Facing challenges like infrastructure bottlenecks, labor issues, and cybersecurity risks, ports must proactively adapt and embrace change to achieve sustainable development and better serve global trade. This requires strategic investments and a focus on innovation to remain competitive in the evolving landscape.

01/20/2026 Port Encyclopedia
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Yuanfei Hang Logistics Expands in South Chinas Crossborder Ecommerce

Yuanfei Hang Logistics Expands in South Chinas Crossborder Ecommerce

Yuanfeihang Logistics, a cross-border e-commerce logistics company based in South China, is known for its stable operations and customized services. Its dedicated lines to Europe, America, and Southeast Asia, along with its overseas warehouse services, excel in terms of timeliness and customs clearance. While its domestic pick-up capabilities need improvement, it is a reliable global logistics partner for South China-based businesses. They offer tailored solutions and focus on efficiency for shipments to key international markets, providing a solid foundation for businesses seeking reliable overseas logistics.

01/06/2026 Logistics
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