Amazon Sellers Advised on Managing Negative Feedback

Amazon Sellers Advised on Managing Negative Feedback

Amazon sellers should adopt proactive strategies when facing negative reviews. This includes actively contacting buyers to resolve issues, applying platform rules to remove inappropriate reviews, diluting negative impact by increasing positive reviews, and responding publicly with rational explanations. More importantly, long-term improvement of product quality and service levels is crucial to fundamentally reduce the occurrence of negative reviews. Addressing negative feedback effectively is key to maintaining a positive seller reputation and driving sales on Amazon.

01/06/2026 Logistics Industry Insights
Read More
Amazon Sellers Gain Edge with Strategic Review Management

Amazon Sellers Gain Edge with Strategic Review Management

Amazon Reviews significantly impact purchasing decisions. This article analyzes the review rating algorithm and provides strategies for acquiring and managing reviews. It aims to help sellers improve their reputation, build trust, and ultimately drive sales on the Amazon platform. By understanding the nuances of Amazon's review system and implementing effective strategies, sellers can leverage positive reviews to increase conversion rates and boost their product visibility.

01/04/2026 Logistics Encyclopedia
Read More
Ozon Launches Comment Pinning to Enhance Sales

Ozon Launches Comment Pinning to Enhance Sales

OZON has launched a pinned review feature, allowing sellers to highlight positive reviews to improve conversion rates. Positive reviews significantly boost click-through and add-to-cart rates. Sellers are advised to actively collect positive feedback and regularly update pinned reviews to maintain page appeal. Currently, this feature primarily supports the local model, with cross-border stores soon to be supported. Future optimizations are expected, aiming to enhance the experience for both sellers and buyers.

01/04/2026 Logistics Industry Insights
Read More
Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
Read More
Impact Analysis of VGM Errors on Loading Safety

Impact Analysis of VGM Errors on Loading Safety

VGM (Verified Gross Mass) errors in international shipping can lead to serious safety hazards. Carriers require shippers to provide accurate cargo weights to mitigate their liability. If shippers provide false weight information, they bear the consequences, especially in cases of overloaded loading equipment. Ensuring the accuracy of VGM is critical in reducing the risk of transportation accidents.

07/18/2025 Logistics Encyclopedia
Read More
Amazon Reduces Review Visibility Sparking Seller Concerns

Amazon Reduces Review Visibility Sparking Seller Concerns

Amazon is adjusting its front-end display by hiding the number of reviews for some products, instead showing star ratings and the percentage of positive reviews. This aims to incentivize new products, improve product quality, and optimize the platform ecosystem. Sellers need to focus on product quality and service, acquire reviews compliantly, and monitor data changes to adjust their operation strategies accordingly. This change encourages a shift back to focusing on the inherent value and customer satisfaction associated with the product itself.

01/05/2026 Logistics Industry Insights
Read More
Amazon Prioritizes Product Quality in Updated Review System

Amazon Prioritizes Product Quality in Updated Review System

Amazon is adjusting its review display mechanism to increase the weight of recent reviews, emphasizing the importance of product quality and service. Under the new system, recent positive reviews are more likely to be featured prominently, and negative reviews are no longer given absolute priority. Sellers need to prioritize product quality to adapt to these new rules. This change aims to provide a more current and accurate reflection of customer experiences, encouraging sellers to maintain high standards and address issues promptly.

12/29/2025 Logistics Industry Insights
Read More
Amazon Sellers Adapt to Avoid Losing New Release Badge Postmerge

Amazon Sellers Adapt to Avoid Losing New Release Badge Postmerge

This article analyzes why merging seed reviews on Amazon can invalidate the 'New Release' badge. It provides a practical operational strategy adjustment plan. The recommendation is to avoid merging reviews too early, closely monitor the 'Date First Available,' and use the merging strategy flexibly. Pay close attention to how reviews are displayed. These steps help maximize the effectiveness of new product launches and maintain the visibility benefits associated with the 'New Release' badge. This approach ensures optimal visibility and sales during the crucial initial launch phase.

01/04/2026 Logistics Industry Insights
Read More
Amazon Sellers Face KYC Hurdles and Negative Review Challenges

Amazon Sellers Face KYC Hurdles and Negative Review Challenges

This article delves into strategies for handling negative reviews on Amazon for new products, including identifying the nature of the reviews, adjusting variation strategies, rapidly accumulating positive reviews, and providing excellent after-sales service. It also interprets potential KYC verification requirements on Amazon US, offering advice to sellers on how to respond. The goal is to help sellers navigate crises and achieve stable and sustainable growth. By understanding these challenges and proactively implementing solutions, sellers can mitigate risks and optimize their performance on the Amazon platform.

12/30/2025 Logistics Industry Insights
Read More
Clarification And Facts The Current Status Of Australian Coal Customs Clearance In China

Clarification And Facts The Current Status Of Australian Coal Customs Clearance In China

In response to recent reports about the suspension of Australian coal customs clearance at Dalian Port, the Ministry of Foreign Affairs clarified that national customs still accept coal imports. In recent years, China has conducted strict inspections on the quality and environmental safety of imported coal to protect legal rights and the environment. The related reports are false, and customs clearance operations continue to proceed normally.

07/22/2025 Logistics
Read More