The World Customs Organization (WCO), in collaboration with the Eswatini Revenue Service, launched a training evaluation pilot project to enhance the efficiency of customs officers. The project utilizes a five-level evaluation model to quantify training effectiveness, identify areas for improvement, optimize resource allocation, and promote best practices. The results of the pilot will be shared with WCO members in February 2022.
The World Customs Organization (WCO) conducted a leadership and management development workshop for senior management of the Nigeria Customs Service (NCS) to enhance their leadership and change management capabilities. The workshop covered topics such as leadership, integrity, and communication, providing a platform for open discussions and skills assessment. The Comptroller General of NCS shared experiences and emphasized the project's importance. The WCO will continue to deepen cooperation with the NCS to promote the development of the Nigerian customs service.
The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop in Cameroon to enhance the capabilities of Cameroonian Customs managers and support their strategic transformation, regaining control of outsourced functions. Through self-reflection, skill enhancement, and strategic planning, participants committed to contributing to Customs reform and submitted strategic blueprints, laying the foundation for the future development of Cameroon Customs. The workshop aimed to foster leadership skills and drive organizational change within the Cameroonian Customs administration.
With support from the World Customs Organization (WCO), the National Revenue Authority (NRA) of Sierra Leone has initiated a modernization upgrade of its human resource system. This project aims to build a scientific, standardized, and efficient human resource management system by introducing a competency-based HRM approach. The goal is to cultivate a high-quality, professional tax workforce, providing a strong impetus for national tax revenue and economic development. This upgrade focuses on improving talent and skills within the NRA to enhance its overall capacity.
With support from the China Customs Cooperation Fund, the World Customs Organization (WCO) is assisting the Mozambique Revenue Authority (MRA) in modernizing its human resource management system. Through in-depth diagnostics, expert workshops, and tailored solutions, the WCO provides strong support for the MRA to build an efficient, fair, and motivating human resource system. This initiative aims to enhance employee capabilities and promote organizational development within the MRA.
The World Customs Organization (WCO) conducted a diagnostic assessment of Jordan Customs' risk management capabilities to support its efforts in enhancing risk management. The assessment covered four key areas: risk management policies, strategic planning, intelligence, and compliance, providing recommendations for improvement. The WCO's new diagnostic tool was piloted during this mission, offering valuable lessons for other customs administrations seeking modernization. Jordan Customs will develop an action plan based on the assessment findings, and the WCO will continue to provide support to its implementation.
Under the West Africa Customs Administration Modernization (WACAM) project, funded by the Swedish government, the World Customs Organization (WCO) supported Guinea-Bissau Customs in resource mobilization. Through training, Guinea-Bissau Customs enhanced its project planning capabilities, completing draft project proposals and a donor mapping exercise. The next step involves the WACAM project assisting the country in hosting a national donor roundtable conference to promote customs modernization. This initiative aims to secure funding and partnerships crucial for advancing customs reforms and efficiency in Guinea-Bissau.
The inaugural Regional Certification Workshop for Spanish-speaking Customs Valuation Experts was successfully held in Guatemala. It brought together customs officials from various countries to enhance their professional skills and certify them as expert trainers. The workshop established a regional expert working group to review and update WCO training materials, promoting experience exchange and knowledge sharing within the region. This initiative injects new vitality into the field of customs valuation in the Americas and the Caribbean.
The World Customs Organization (WCO), in collaboration with the Japan International Cooperation Agency (JICA), launched the Pacific Islands Customs "Professional Mentoring Framework" (PMF) to enhance customs modernization in the region. A preparatory meeting identified customs valuation and commodity classification as priority areas. The project's success hinges on accurate needs assessments, practical training content, diverse training methods, scientific impact evaluation, and ensuring sustainability. The PMF aims to build capacity and improve tax administration through effective mentorship and targeted training programs.
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