Gambia Revenue Authority Boosts HR Strategy with WCO Aid

Gambia Revenue Authority Boosts HR Strategy with WCO Aid

With Sida's funding, the WCO, through the WACAM project, is assisting the Gambia Revenue Authority in enhancing its human resource management capabilities and optimizing recruitment processes. This initiative aims to strengthen the GRA's operational efficiency by improving its ability to attract, retain, and develop qualified personnel. The project focuses on modernizing HR practices and aligning them with international standards to support the GRA's mandate in revenue collection and border security. Ultimately, this contributes to Gambia's economic development by fostering a more effective and transparent customs administration.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization Project, supported the Gambia Revenue Authority (GRA) in implementing competency-based human resource management modernization. The expert team assisted the GRA in refining key tools such as the competency directory and job directory, laying the foundation for subsequent communication, change management, and system implementation. This initiative aims to improve tax collection efficiency and promote national economic development.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Adopts WCO Strategy for Regional Leadership

Gambia Revenue Authority Adopts WCO Strategy for Regional Leadership

With the support of the World Customs Organization, The Gambia Revenue Authority (GRA) launched strategic management reforms to enhance organizational efficiency and strategic execution. Through assessment, roadmap development, and strengthening project management systems, the GRA aims to become a West African tax model, contributing to regional development. The reforms are expected to improve revenue collection, streamline processes, and foster greater international cooperation in tax matters, ultimately boosting The Gambia's economic growth and stability.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
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Gambia Revenue Authority Adopts Data Dashboards to Boost Efficiency

Gambia Revenue Authority Adopts Data Dashboards to Boost Efficiency

The Gambia Revenue Authority introduced a strategic dashboard to enhance decision-making efficiency by centrally displaying key performance indicators (KPIs) and providing managers with insights into organizational operations. Key steps in building the dashboard included defining the target audience, selecting the appropriate dashboard type, and identifying relevant KPIs and data sources. This case offers valuable lessons for various industries, emphasizing the importance of data-driven decision-making. The dashboard helps to monitor progress towards strategic goals and identify areas for improvement, ultimately leading to better tax management practices.

02/03/2026 Customs Knowledge
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Gambia Tax Authority Adopts Dashboards to Improve Revenue Collection

Gambia Tax Authority Adopts Dashboards to Improve Revenue Collection

With funding from Sweden and support from the World Customs Organization, the Gambia Revenue Authority is actively developing a strategic dashboard. This initiative aims to enhance performance in key areas such as tax collection, trade facilitation, compliance management, reform modernization, and human resource management through data-driven decision-making. The ultimate goal is to comprehensively upgrade and ensure the sustainable development of tax administration in Gambia.

02/03/2026 Customs Knowledge
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WCO Aids Gambia in Strengthening Trade Audit Systems

WCO Aids Gambia in Strengthening Trade Audit Systems

The World Customs Organization (WCO) supports the Gambia Revenue Authority (GRA) in enhancing its Post Clearance Audit (PCA) capabilities through training and diagnostic assessments. This initiative aims to help Gambia build an efficient and compliant trade environment. The project covers PCA principles, risk management, and business cooperation, offering recommendations for improvement. The ultimate goal is to promote trade facilitation and economic development in Gambia.

01/05/2026 Customs Knowledge
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WCO Supports Gambia Revenue Authoritys HR Modernization

WCO Supports Gambia Revenue Authoritys HR Modernization

The World Customs Organization (WCO) is supporting the modernization of human resource management at the Gambia Revenue Authority (GRA) through the West Africa Customs Administration Modernization Project. This project assisted the GRA in finalizing key tools such as the competency directory, job directory, service charter, and job descriptions, laying the groundwork for future communication and change management. The WCO will continue to support the GRA in improving its management level, promoting regional trade facilitation and economic development.

02/03/2026 Customs Knowledge
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Gambia Enhances Trade Efficiency with Wcobacked Time Release Study

Gambia Enhances Trade Efficiency with Wcobacked Time Release Study

The World Customs Organization (WCO) supported the Gambia Revenue Authority (GRA) in conducting a Time Release Study (TRS) to enhance trade facilitation. Through workshops and technical assistance, the WCO helped Gambia identify bottlenecks in cargo clearance, optimize customs procedures, and align with the WTO's Trade Facilitation Agreement (TFA). The ultimate goal is to improve the business environment and promote sustainable economic development in Gambia. The TRS aims to streamline processes and reduce the time and cost associated with importing and exporting goods.

01/05/2026 Customs Knowledge
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WCO Aids Gambia Customs in Enhancing Training Expertise

WCO Aids Gambia Customs in Enhancing Training Expertise

The World Customs Organization's MADAO project is assisting the Gambia Revenue Authority in developing a team of expert trainers. Through a 'Training of Trainers' workshop, the project enhances the capabilities of customs personnel, promoting trade facilitation and efficient tax collection. This initiative lays the foundation for customs capacity building in Gambia. Future evaluations will continuously assess the training's impact and contribute to the modernization of customs administration.

01/26/2026 Customs Knowledge
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