WCO Boosts Zambia Revenue Authority with Data Analytics

WCO Boosts Zambia Revenue Authority with Data Analytics

The World Customs Organization (WCO) conducted a data analysis workshop for the Zambia Revenue Authority (ZRA) to enhance its data analysis capabilities and build a data-driven organization. The workshop covered data governance, data quality, data warehouse optimization, and hands-on Python exercises. Successful experiences from Uganda and Tanzania were also shared. The WCO will continue to support its members in building data analysis capacity to jointly address global trade challenges.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Strengthens Leadership with WCO Aid

Lesotho Revenue Authority Strengthens Leadership with WCO Aid

The Lesotho Revenue Authority, during an executive team retreat, leveraged the World Customs Organization's Leadership and Management Development System to clarify strategic priorities and enhance team collaboration, achieving significant results. This case demonstrates how effective leadership development can significantly improve overall organizational effectiveness and offers valuable lessons for other organizations. The focus on strategic alignment and improved teamwork fostered a more cohesive and productive environment, ultimately contributing to the success of the LRA's strategic objectives.

12/30/2025 Customs Knowledge
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
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WCO and Eswatini Revenue Authority Launch Training Evaluation Pilot

WCO and Eswatini Revenue Authority Launch Training Evaluation Pilot

The World Customs Organization (WCO), in collaboration with the Eswatini Revenue Authority (ERA), launched a pilot training evaluation project to enhance customs officers' capabilities and optimize processes. This project utilizes a five-level evaluation model to comprehensively assess training effectiveness and support the HS-Africa Project and the Training of Trainers program. The project's findings will be shared at the WCO Capacity Building Committee meeting, contributing to global customs capacity building efforts. This initiative aims to improve efficiency and effectiveness within customs administrations.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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Standard Chartered Gambia Simplifies SWIFT Transfers

Standard Chartered Gambia Simplifies SWIFT Transfers

This article provides the SWIFT code (SCBLGMGMXXX) for Standard Chartered Bank Gambia and a guide for international money transfers. It emphasizes the importance of the SWIFT code, its usage scenarios, and the need for secure verification. Using the correct SWIFT code is crucial for ensuring the safety and efficiency of international remittances to and from Standard Chartered Gambia. This guide aims to help users conduct international money transfers smoothly and securely by providing essential information and best practices.

09/01/2025 International Settlement
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Guaranty Trust Bank Gambia Simplifies SWIFT Transfers

Guaranty Trust Bank Gambia Simplifies SWIFT Transfers

This article provides a detailed explanation of the SWIFT code GTBGGMGMXXX for Guaranty Trust Bank (Gambia) and offers a practical guide to cross-border remittances. It covers the code's structure, usage scenarios, methods for finding branch codes, and important remittance considerations. The aim is to assist readers in making secure and efficient international transfers to this bank. This guide helps navigate the complexities of international banking and ensures a smooth remittance process to Guaranty Trust Bank in Gambia.

09/03/2025 International Settlement
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Ecobank Gambia SWIFT Code Simplifies Crossborder Transfers

Ecobank Gambia SWIFT Code Simplifies Crossborder Transfers

This article provides a detailed analysis of Ecobank Gambia's SWIFT/BIC code, ECOCGMGMXXX, along with a practical guide to cross-border transfers. It covers the structure of SWIFT codes, their usage scenarios, key considerations, and how to receive international remittances. The importance of preventing remittance fraud is also emphasized, aiming to help readers complete international payments safely and efficiently. It offers insights into navigating the complexities of international banking with Ecobank.

09/03/2025 International Settlement
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