Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Capacitybased HR Modernization

Niger Customs Adopts Capacitybased HR Modernization

With the support of the World Customs Organization, Niger Customs is advancing human resource management modernization. This initiative focuses on enhancing workforce capabilities through optimized recruitment and training programs. The goal is to facilitate trade and contribute to economic development by building a more skilled and efficient customs administration. The modernization efforts emphasize a competency-based approach to ensure personnel possess the necessary skills and knowledge to effectively perform their duties and contribute to a more streamlined and effective customs operation.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

Mali Customs, with the support of the World Customs Organization, is committed to modernizing its HRM through GRH reform. This involves diagnosing the existing system and building a competency-based HRM system, including developing job descriptions, competency models, and position descriptions, alongside capacity building initiatives. Despite facing challenges, Mali Customs is actively pushing forward with these reforms to enhance overall effectiveness and better serve national economic development. The reform aims to improve efficiency and effectiveness in customs administration.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
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WCO Aids Paraguay Customs in HR Modernization

WCO Aids Paraguay Customs in HR Modernization

A WCO assessment of Paraguayan Customs' human resources revealed challenges in capacity, planning, and training. The WCO recommended improvements to the HR model, strategic planning, training programs, performance management, and IT application. Specifically, the assessment highlighted the need for a more robust and comprehensive HR framework to support the efficient and effective operation of Paraguayan Customs. Addressing these issues is crucial for enhancing customs administration and facilitating international trade.

01/07/2026 Customs Knowledge
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Mozambique Modernizes Tax HR with WCO Assistance

Mozambique Modernizes Tax HR with WCO Assistance

At the invitation of the Mozambique Tax Authority (MRA) and with funding from the CCF-China, the World Customs Organization (WCO) conducted a diagnostic assessment of MRA's Human Resource Management (HRM) system modernization. The aim was to address HR challenges and achieve strategic goals by optimizing the HR framework. The assessment included meetings, interviews, and workshops, culminating in recommendations for improvement submitted to the MRA. The Commissioner General of MRA expressed optimism for future collaboration. This initiative highlights the importance of HR upgrades and customs cooperation for effective capacity building within customs administrations.

01/22/2026 Customs Knowledge
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