Niger Customs Enhances Training Via WCO WACAM Initiative

Niger Customs Enhances Training Via WCO WACAM Initiative

The World Customs Organization (WCO), through the WACAM project, supports the modernization of human resource management in Niger Customs. This assistance focuses on building a competency-based HRM system, including refining job catalogs and competency frameworks, and developing communication plans. The project aims to enhance Niger Customs' talent management capabilities and strengthen its change management capacity. Ultimately, this initiative contributes to building an internationalized workforce, improving overall customs effectiveness, and promoting national economic development.

01/07/2026 Customs Knowledge
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Global Airline Group IATA Focuses on Human Factors for Ground Safety

Global Airline Group IATA Focuses on Human Factors for Ground Safety

This IATA course aims to help airport managers, ground handling personnel, and others understand the impact of human factors in ground handling operations. It teaches how to reduce safety risks and improve operational efficiency through human factors engineering. The course covers concepts of human factors, safety culture development, risk identification and analysis, communication, and process optimization. Completion of the course and passing the exam results in IATA certification.

01/20/2026 Logistics Encyclopedia
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WCO Backs Sudan Customs in HR Management Reform

WCO Backs Sudan Customs in HR Management Reform

At the request of Sudanese Customs, the World Customs Organization (WCO) provided support for modernizing its human resource management. Through workshops and remote assistance, the WCO helped Sudanese Customs build a modern, competency-based HR management system. This system aims to enhance talent attraction, improve employee performance, optimize talent allocation, and strengthen organizational competitiveness, ultimately contributing to the modernization of Sudanese Customs. The project focused on developing a framework that aligns HR practices with the strategic goals of the organization.

01/05/2026 Customs Knowledge
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Aviation Safety Culture Boosted by IATA Training Program

Aviation Safety Culture Boosted by IATA Training Program

The IATA's "Human Factors and Safety Management Fundamentals" course delves into the intrinsic connection between human factors and safety management, covering key areas such as the four core human factors disciplines, models, cultural influences, and human error. Through systematic learning, participants will master safety management processes, optimize human factors, enhance organizational safety, and ultimately receive an IATA certificate of completion, adding a highly valuable qualification to their career.

01/20/2026 Logistics Encyclopedia
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AI Transforms Private Traffic Roles Boosts Sales

AI Transforms Private Traffic Roles Boosts Sales

ChatGPT enhances operational efficiency in private domain marketing, but it's unlikely to completely replace human labor in the short term. However, it may eventually substitute entry-level positions. Brands should focus on improving product quality and service, ultimately enhancing the user experience. While ChatGPT can automate tasks and provide insights, the human element of building relationships and understanding nuanced customer needs remains crucial for successful private domain engagement. Therefore, a balanced approach leveraging both AI and human expertise is recommended.

01/04/2026 Logistics Industry Insights
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Autonomous Forklifts Transform Warehousing Industry

Autonomous Forklifts Transform Warehousing Industry

Autonomous forklifts are not entirely 'unmanned' but require human-robot collaboration. Humans play a vital role in exception handling, remote monitoring, and dual-mode operation. As technology advances, pallet movement in high-density storage areas is trending towards full autonomy, integrating with WMS to enhance efficiency and accuracy. Human-robot collaboration is crucial for the development of autonomous forklifts, leveraging human intelligence for complex scenarios while automating routine tasks. This synergy optimizes warehouse operations and ensures seamless integration with existing systems.

01/16/2026 Logistics Industry Insights
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Azerbaijan Expands Trade Program with WCO Backing

Azerbaijan Expands Trade Program with WCO Backing

The World Customs Organization (WCO) provides technical assistance to Azerbaijan Customs to enhance its Authorized Economic Operator (AEO) program. Through workshops, WCO experts and Azerbaijani Customs representatives discussed the effectiveness of the AEO program, expansion opportunities, and alignment with the SAFE Framework. The goal is to promote trade facilitation, improve supply chain security, and contribute to Azerbaijan's economic growth. The assistance aims to elevate the operational standards of Azerbaijan Customs.

12/30/2025 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Yale Reliant Tech Cuts Forklift Accidents in Warehouses

Yale Reliant Tech Cuts Forklift Accidents in Warehouses

70% of forklift accidents in the US are preventable. Yale Reliant™ forklift operator assistance technology offers real-time automated support through intelligent speed limiting, precise lifting, blind spot detection, and overload protection. These features effectively reduce accident risks, ensure warehouse safety, and build a more efficient logistics environment. By proactively addressing potential hazards and providing operators with crucial assistance, this technology contributes to a safer and more productive material handling operation.

01/20/2026 Logistics
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