WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.

01/05/2026 Customs Knowledge
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Mozambique Tax Authority Enhances Efficiency Via WCO HR Upgrade

Mozambique Tax Authority Enhances Efficiency Via WCO HR Upgrade

With support from the China Customs Cooperation Fund, the World Customs Organization (WCO) is assisting the Mozambique Revenue Authority (MRA) in modernizing its human resource management system. Through in-depth diagnostics, expert workshops, and tailored solutions, the WCO provides strong support for the MRA to build an efficient, fair, and motivating human resource system. This initiative aims to enhance employee capabilities and promote organizational development within the MRA.

02/12/2026 Customs Knowledge
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Jungheinrich Agvs Boost Automation in Manufacturing Efficiency

Jungheinrich Agvs Boost Automation in Manufacturing Efficiency

Jungheinrich introduces two AGVs, the EZS 350a NA and EKS 215a, to help companies upgrade their automation, improve material handling and warehousing efficiency, realize human-machine collaboration, and promote intelligent transformation. These AGVs offer solutions for optimizing internal logistics processes, reducing operational costs, and increasing throughput. By automating repetitive tasks, businesses can free up human resources for more strategic activities, ultimately driving productivity and competitiveness in the modern marketplace.

01/19/2026 Logistics
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Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini is committed to addressing trade facilitation challenges by adopting a competency-based human resource management model. The World Customs Organization (WCO) conducted a talent development diagnostic of Eswatini Customs and provided recommendations for improvement. Eswatini Customs has pledged to implement competency-based management to enhance employee skills and efficiency, ultimately promoting trade facilitation. This initiative aims to improve the quality and effectiveness of customs operations through strategic human resource development.

01/30/2026 Customs Knowledge
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Azerbaijan Customs Boosts Training with WCO Backing

Azerbaijan Customs Boosts Training with WCO Backing

The WCO assisted Azerbaijan Customs in conducting a human resource diagnostic assessment. This initiative aligns with WCO standards, aiming to enhance the professionalism of the customs workforce and promote economic development. By identifying areas for improvement and implementing targeted training programs, Azerbaijan Customs seeks to optimize its human capital and improve its overall operational efficiency. This effort contributes to streamlined trade facilitation and increased revenue collection, ultimately supporting sustainable economic growth.

01/30/2026 Customs Knowledge
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DHL Canada Strike Disrupts Crossborder Ecommerce Shipments

DHL Canada Strike Disrupts Crossborder Ecommerce Shipments

A nationwide DHL strike in Canada is causing delays for cross-border e-commerce parcels, impacting companies like Lululemon, Shein, and Temu. The strike stems from labor disputes, rooted in the conflict between algorithms and human labor. This article analyzes the strike's impact, offers coping strategies for e-commerce sellers, and explores the interplay between machine intelligence and human value. It provides valuable insights for cross-border e-commerce businesses navigating this disruption.

01/07/2026 Logistics
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Senegal Customs Modernizes HR with WCO Backing Targets Regional Benchmark

Senegal Customs Modernizes HR with WCO Backing Targets Regional Benchmark

With WCO support through the WACAM project, Senegalese Customs is advancing human resource modernization. They've completed personnel planning tools and secured high-level support. The goal is to validate and implement a competency-based approach by December 15, 2015. This initiative aims to enhance customs efficiency, employee satisfaction, and international competitiveness. It is expected to serve as a model for West Africa, demonstrating the positive impact of strategic human resource management within customs administrations.

02/03/2026 Customs Knowledge
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WCO Backs Gambias Customs Reform for West African Leadership

WCO Backs Gambias Customs Reform for West African Leadership

The World Customs Organization (WCO), through the WACAM project, is assisting the Gambia Revenue Authority (GRA) in building a competency-based human resource management system. Through expert consultations and institutionalization efforts, the GRA is expected to become a benchmark for human resource management in West Africa, offering valuable lessons for other developing countries. This initiative aims to strengthen the GRA's capabilities and contribute to its overall effectiveness and efficiency in customs administration.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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Chatgpt Transforms Global Ecommerce Strategies

Chatgpt Transforms Global Ecommerce Strategies

ChatGPT has garnered significant attention in cross-border e-commerce, assisting with product selection, copywriting, and data analysis, thereby enhancing operational efficiency. However, it cannot completely replace human operators. Cross-border e-commerce professionals need to improve their skills and embrace change, developing ChatGPT into a "powerful assistant" to jointly promote industry upgrades. It is a tool to be leveraged, not a replacement for strategic thinking and human interaction in navigating the complexities of the global market.

01/05/2026 Logistics Industry Insights
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