South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
Read More
Bolivia Boosts Trade Efficiency with WTO Mercator Program

Bolivia Boosts Trade Efficiency with WTO Mercator Program

The World Customs Organization (WCO), through the Mercator Programme, provides follow-up strategic planning support to the Bolivian National Customs Administration (AN). This aims to assist AN in developing a multi-year strategic plan to enhance customs effectiveness and promote trade facilitation. This online workshop assessed the progress of AN's strategic plan development. WCO experts provided professional guidance, optimizing key performance indicators to support the modernization of Bolivian customs and contribute to national economic development.

01/05/2026 Customs Knowledge
Read More
Sudan Boosts Customs Security to Spur Economic Growth

Sudan Boosts Customs Security to Spur Economic Growth

Sudan Customs, with the support of the WCO, organized a risk management workshop aimed at enhancing risk management capabilities. The workshop focused on establishing target centers and selective inspection systems. This initiative is crucial for improving customs efficiency and security by enabling Sudan Customs to better identify and manage potential risks associated with trade. The WCO's support underscores the importance of international collaboration in strengthening customs administrations and promoting effective risk management practices.

12/30/2025 Customs Knowledge
Read More
Swiss Customs Funds WCO Talent Program to Strengthen Global Trade

Swiss Customs Funds WCO Talent Program to Strengthen Global Trade

Swiss Customs is committed to long-term support for the WCO Francophone Africa Scholarship Programme, annually funding participants to enhance their management skills and master WCO standards. This program cultivates customs management talents with an international perspective through training and study visits, contributing to the sustainable development of global trade. Many current Directors General of Customs have benefited from this program. Switzerland's support reflects the customs family's shared commitment to the organization's development.

12/30/2025 Customs Knowledge
Read More
ALAN Deploys Disaster Aid to Tornadohit Kentucky Illinois

ALAN Deploys Disaster Aid to Tornadohit Kentucky Illinois

ALAN has launched a disaster relief logistics aid effort in response to the tornadoes in Kentucky and Illinois. The organization is coordinating transportation, warehousing, and other resources to support affected communities. Individuals and organizations can contribute by donating resources, volunteering their time, or making financial donations to support the relief efforts. ALAN aims to streamline the supply chain and ensure that critical supplies reach those who need them most during this challenging time.

01/19/2026 Logistics
Read More
Mali Customs HR System Sets Benchmark for West Africa

Mali Customs HR System Sets Benchmark for West Africa

With the support of the World Customs Organization, Mali Customs successfully implemented a competency-based human resources management system. Through broad participation and high-level support, they optimized recruitment, training, and performance management. This experience provides a valuable reference for other developing countries, emphasizing the importance of high-level commitment, broad participation, and a gradual approach. The goal is to enhance the professionalism of the customs workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
Read More
China Calls for Political Reconciliation in Haiti Crisis

China Calls for Political Reconciliation in Haiti Crisis

China, at the United Nations, urged accelerating political reconciliation and reconstruction in Haiti, emphasizing that forming a legitimate government is crucial. China called on all parties to unite, cut off illegal arms flows, and stressed that international support must respect Haitian sovereignty. Ultimately, resolving the Haitian crisis lies with the Haitian people themselves. China believes that a Haitian-led solution is the only viable path forward and pledged continued support for the nation's recovery.

02/03/2026 Customs Knowledge
Read More
Senegal Customs Modernizes HR with WCO Backing Targets Regional Benchmark

Senegal Customs Modernizes HR with WCO Backing Targets Regional Benchmark

With WCO support through the WACAM project, Senegalese Customs is advancing human resource modernization. They've completed personnel planning tools and secured high-level support. The goal is to validate and implement a competency-based approach by December 15, 2015. This initiative aims to enhance customs efficiency, employee satisfaction, and international competitiveness. It is expected to serve as a model for West Africa, demonstrating the positive impact of strategic human resource management within customs administrations.

02/03/2026 Customs Knowledge
Read More
Lazadas Resale Program Enhances Seller Efficiency in Ecommerce

Lazadas Resale Program Enhances Seller Efficiency in Ecommerce

Lazada's resale service addresses the issue of failed first-time delivery parcels. After quality inspection, goods can be relisted for secondary sales, reducing losses for sellers. This article provides a detailed interpretation of the service's operational mechanism, quality inspection process, and policy highlights. It also offers optimization strategy suggestions to help sellers improve delivery success rates and inventory turnover efficiency. The service aims to minimize the impact of undelivered items and maximize the potential revenue from goods initially intended for single delivery.

12/31/2025 Logistics Encyclopedia
Read More