Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Global Ecommerce Growth Hinges on Domain Authority

Global Ecommerce Growth Hinges on Domain Authority

This article delves into the concept, calculation methods, and importance of domain authority for cross-border e-commerce websites. It provides practical strategies to improve website ranking in search engines and succeed in the overseas market. The content covers Moz algorithm interpretation, weight evaluation standards, tool recommendations, and key aspects such as off-page SEO, content marketing, and link building. The aim is to help cross-border e-commerce sellers effectively enhance website authority, attract more potential customers, and ultimately boost sales in the global market.

01/04/2026 Logistics Encyclopedia
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Kenya Ports Authority Advances Development Amid Infrastructure Growth

Kenya Ports Authority Advances Development Amid Infrastructure Growth

The Kenya Ports Authority is responsible for the maintenance and operation of all seaports in the country, with Mombasa Port being the primary port offering various core services. Although other ports in Kenya are relatively underdeveloped, they also play a significant role in the national maritime network. Strengthening port facilities and services will contribute to the economic growth of Kenya.

08/05/2025 Port Encyclopedia
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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WCO Boosts Zambia Revenue Authority with Data Analytics

WCO Boosts Zambia Revenue Authority with Data Analytics

The World Customs Organization (WCO) conducted a data analysis workshop for the Zambia Revenue Authority (ZRA) to enhance its data analysis capabilities and build a data-driven organization. The workshop covered data governance, data quality, data warehouse optimization, and hands-on Python exercises. Successful experiences from Uganda and Tanzania were also shared. The WCO will continue to support its members in building data analysis capacity to jointly address global trade challenges.

01/05/2026 Customs Knowledge
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WCO Program Enhances South African Tax Authority Efficiency

WCO Program Enhances South African Tax Authority Efficiency

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in South Africa to support the South African Revenue Service (SARS) in enhancing the capabilities of its middle managers and driving organizational reform. The workshop emphasized the importance of self-awareness, strategic management, people management, communication skills, and change management. Follow-up cooperation is planned to develop a regional center of expertise. Leadership and management development are crucial for organizational success, requiring continuous learning and practice.

01/05/2026 Customs Knowledge
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