Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization Project, supported the Gambia Revenue Authority (GRA) in implementing competency-based human resource management modernization. The expert team assisted the GRA in refining key tools such as the competency directory and job directory, laying the foundation for subsequent communication, change management, and system implementation. This initiative aims to improve tax collection efficiency and promote national economic development.

01/26/2026 Customs Knowledge
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WCO Launches Leadership Program for Palestinian Customs Officers

WCO Launches Leadership Program for Palestinian Customs Officers

The WCO conducted a leadership workshop for Palestinian Customs, aiming to enhance the skills of middle and senior managers and support customs modernization. The workshop received positive feedback from participants. The training focused on improving leadership capabilities within the customs administration to facilitate more effective operations and contribute to the overall modernization efforts of Palestinian Customs. This initiative is expected to have a significant impact on the efficiency and effectiveness of customs procedures in Palestine.

01/05/2026 Customs Knowledge
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Latin American Brokers Praise WCO Trade Reforms

Latin American Brokers Praise WCO Trade Reforms

At the Latin American Association of Customs Brokers Congress, the WCO was lauded for its efforts in advancing customs modernization and fostering cooperation. The WCO's Economic Competitiveness Package aims to streamline customs procedures, strengthen international collaboration, promote technology adoption, and deepen public-private partnerships to enhance global trade efficiency. Latin America is actively implementing modernization measures like e-declaration. Customs brokers need to improve their professionalization, digitalization, and cooperation to jointly promote global trade.

12/30/2025 Customs Knowledge
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Niger Customs Upgrades HR Systems to Boost Border Efficiency

Niger Customs Upgrades HR Systems to Boost Border Efficiency

With the support of the WCO-WACAM project, Niger Customs launched a human resource management modernization project. This initiative aims to raise awareness and garner broad support for HR modernization both within and outside the customs administration through change management and communication activities. By diagnosing challenges, building a competency framework, and conducting pilot programs, Niger Customs is committed to building an efficient, professional, and dynamic workforce. This workforce will contribute to the country's economic development and ensure its security.

01/07/2026 Customs Knowledge
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WCO Program Boosts Botswana Customs Tax Reform Efforts

WCO Program Boosts Botswana Customs Tax Reform Efforts

The WCO conducted a leadership workshop in Botswana to enhance the capabilities of Botswana Unified Revenue Service (BURS) managers and promote tax reform. This initiative, funded by Finland, highlights the crucial role of leadership in driving customs modernization and organizational effectiveness. The workshop aimed to equip BURS personnel with the necessary skills and knowledge to lead effectively, contributing to improved revenue collection and overall efficiency. Capacity building through leadership development is a key component of sustainable customs modernization efforts.

01/20/2026 Customs Knowledge
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Qatar Customs Boosts Global Competitiveness Through Innovation

Qatar Customs Boosts Global Competitiveness Through Innovation

Qatar Customs has successfully advanced reforms and significantly improved logistics performance through technological upgrades, talent development, and strong leadership. Its experience demonstrates that clear goals, technological innovation, business cooperation, and leadership are key to customs modernization. The Secretary General of the World Customs Organization praised Qatar's achievements and encouraged them to share their experiences. Qatar's commitment to efficiency and modernization serves as a model for other nations seeking to enhance their customs operations and contribute to global trade facilitation.

01/22/2026 Customs Knowledge
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WCO Backs Benins Customs Reform to Boost Cotonou Port Trade

WCO Backs Benins Customs Reform to Boost Cotonou Port Trade

With the assistance of the World Customs Organization (WCO), Benin has launched a customs reform and modernization strategy. The aim is to improve the efficiency of the Port of Cotonou, optimize clearance procedures, strengthen risk management, and introduce advanced technologies. Through international tenders and expert support, the action plan is continuously adjusted to meet the needs of port expansion and modernization. Initial monitoring missions assess the progress of the reforms, laying the foundation for Benin's economic development.

01/22/2026 Customs Knowledge
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Niger Customs Modernizes Trade Processes with WCO Backing

Niger Customs Modernizes Trade Processes with WCO Backing

Niger Customs, with WCO support, launched an IT strategy for modernization. It involved needs analysis and strategic planning, focusing on establishing an IT department, talent development, infrastructure upgrades, and process standardization. The strategy aims to improve clearance efficiency, reduce error rates, increase revenue, and enhance services. Challenges include funding, technology, and mindset shifts, requiring international assistance and talent cultivation. The successful implementation of this IT strategy is crucial for Niger Customs to meet its modernization goals and contribute to national development.

12/30/2025 Customs Knowledge
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Jamaica Customs Advances Strategic Plan with WCO Support

Jamaica Customs Advances Strategic Plan with WCO Support

The World Customs Organization (WCO) is assisting the Jamaica Customs Agency (JCA) in developing a three-year strategic plan. This plan aims to integrate customs reform, modernization, and trade facilitation measures. A workshop was held to build consensus and lay the groundwork for future collaboration. This initiative will support the JCA's modernization efforts and enhance Jamaica's national competitiveness. The strategic plan is expected to guide the JCA in streamlining processes, improving efficiency, and fostering a more conducive environment for international trade.

01/26/2026 Customs Knowledge
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Niger Customs Modernizes HR to Boost Collaboration

Niger Customs Modernizes HR to Boost Collaboration

With the support of the WCO-WACAM project, Niger Customs has initiated a human resources modernization transformation. Through change management and communication activities, it aims to increase awareness and support for modernization both internally and externally. By establishing a competency-based HRM system, Niger Customs seeks to improve work efficiency and employee quality, promote economic development, and provide a reference for other developing countries. This initiative highlights the importance of investing in human capital for effective customs administration and national development.

02/02/2026 Customs Knowledge
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