Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
Read More
UPS Overhauls Next Day Air Service to Boost Logistics Efficiency

UPS Overhauls Next Day Air Service to Boost Logistics Efficiency

UPS has reintroduced its next-day delivery morning service, promising delivery by 10:30 AM, aiming to enhance business operational efficiency and competitive advantage. This service is particularly crucial for manufacturing companies and medical institutions, optimizing supply chains and improving customer satisfaction. However, businesses need to evaluate cost-effectiveness, optimize their supply chains, and collaborate closely with UPS to fully leverage the opportunities presented by this service.

01/15/2026 Logistics
Read More
US Service Sector Growth Slows but Stays Strong in June

US Service Sector Growth Slows but Stays Strong in June

The US Services PMI decreased from 64 in May to 60.1 in June. While the growth rate slowed, it remained above the 50 threshold, indicating the service sector has been expanding for 13 consecutive months. Supply chain bottlenecks, labor shortages, and inflationary pressures may have contributed to the slowdown. The service sector remains a key driver of US economic growth. Continued monitoring of PMI trends is necessary to assess the sector's performance and its impact on the overall economy.

01/19/2026 Logistics Industry Insights
Read More
2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
Read More
US Service Sector Growth Cools in May Amid Employment Concerns

US Service Sector Growth Cools in May Amid Employment Concerns

The US Services PMI for May indicates a slowdown in growth, though the sector remains in expansion. Key concerns include a contraction in employment indicators and an accumulation of inventories. Experts suggest an uncertain economic outlook, but the resilience of the service sector provides support. Attention should be paid to inflation, the labor market, and adjustments in business inventories. The slowing growth coupled with inventory issues suggests potential headwinds for the broader economy despite the sector's continued expansion.

01/20/2026 Logistics Industry Insights
Read More
Amazons Supply Chain Service Marks First Year Aiding Global Sellers

Amazons Supply Chain Service Marks First Year Aiding Global Sellers

Amazon's comprehensive "Supply Chain" service is now fully available, offering sellers an end-to-end automated logistics solution to facilitate product delivery from production to global consumers. Addressing the trade challenges of 2025, data-driven insights and inland transportation capabilities are crucial. This service integrates with Amazon FBA, providing a unified management platform. It enhances sellers' ability to respond effectively to market changes by streamlining the entire supply chain process and offering greater control and visibility.

01/20/2026 Logistics
Read More
US Freight Industry Braces for Hours of Service Rule Review

US Freight Industry Braces for Hours of Service Rule Review

New US freight regulations aim to improve trucking efficiency and flexibility but face Democratic scrutiny, potentially delaying implementation. The rules involve revisions to rest breaks, sleeper berth provisions, adverse driving conditions, and short-haul exemptions. Industry associations express concerns while anticipating greater flexibility for drivers. The ultimate fate of the regulations hinges on congressional negotiations and court rulings. These changes aim to modernize the industry, but their implementation is uncertain given the political landscape. The outcome will significantly impact trucking operations nationwide.

01/21/2026 Logistics
Read More
Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

This article provides a detailed introduction to the service order management function in the back-end system for cross-border e-commerce merchants. It covers how to view order statuses, query order details, and perform various order operations such as contacting buyers, confirming/rejecting delivery, approving/rejecting extensions, and approving/rejecting refunds. The aim is to help merchants efficiently manage service orders, improve customer satisfaction, and ultimately drive business growth.

01/22/2026 Customs Knowledge
Read More
Free Checklist Aims to Boost Warehouse Receiving Efficiency

Free Checklist Aims to Boost Warehouse Receiving Efficiency

This article highlights the importance of the warehouse receiving process and common challenges. It recommends the "Warehouse Receiving Audit Checklist" provided by C3 Solutions. This checklist aims to help businesses optimize their receiving process, ensure compliance, reduce errors, and lower operating costs. Ultimately, it improves overall warehouse operational efficiency. Download the checklist now to begin your efficiency improvement journey.

11/03/2025 Warehousing
Read More
Lightbulbscom Boosts Shipping Efficiency Amid Peak Demand

Lightbulbscom Boosts Shipping Efficiency Amid Peak Demand

LightBulbs.com successfully navigated peak e-commerce seasons without adding staff by integrating a transportation platform, automated dimensioning, real-time visibility, and freight audit solutions. This resulted in a doubling of shipping efficiency, reduced logistics costs, and improved customer satisfaction. Their experience provides valuable insights for e-commerce companies seeking to optimize their logistics operations and improve overall performance.

01/21/2026 Logistics
Read More