South Koreas Coupang Faces Seller Backlash Over Refund Disputes

South Koreas Coupang Faces Seller Backlash Over Refund Disputes

This article provides a detailed solution for Coupang sellers facing challenges when dealing with direct refunds initiated by the platform. It analyzes appeal option selection, offers a checklist of supporting documents for various scenarios, and emphasizes the importance of the 14-day deadline. The aim is to help sellers efficiently and successfully apply for compensation, protect their rights, and ultimately conduct business on the Coupang platform with greater peace of mind. It focuses on providing practical guidance to navigate the refund appeal process and improve the chances of a favorable outcome.

12/30/2025 Logistics Encyclopedia
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Ebay Updates International Refund and Return Policies for Buyers

Ebay Updates International Refund and Return Policies for Buyers

This article provides a detailed interpretation of the refund process after item removal on eBay, analyzes the issue of return duties, and offers comprehensive return strategies and cross-border return precautions. It aims to help buyers and sellers better understand eBay platform rules, protect their rights and interests, and achieve a secure and enjoyable cross-border shopping experience. The guide covers key aspects of eBay's refund policies and practical tips for navigating international returns, ensuring both parties are well-informed and can resolve issues effectively.

12/30/2025 Customs Knowledge
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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Amazon Updates Returns Policy for European Sellers

Amazon Updates Returns Policy for European Sellers

Amazon Europe will update its return and refund policy for self-fulfilled sellers starting in August. The aim is to simplify the return process, clarify refund standards, and introduce a more comprehensive guarantee mechanism. Key aspects of the new policy include return product grading, clear refund definitions, photo evidence mechanisms, and a more efficient refund process. This aims to improve seller operational efficiency and reduce operational risks.

02/03/2026 Logistics
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Targeting Cheaper Markets Cuts Google Ads Costs

Targeting Cheaper Markets Cuts Google Ads Costs

This article provides a detailed explanation of the differences between RMB and non-RMB accounts when setting up a Google Ads account. It focuses on how invoice requirements influence the account selection process and offers a clear setup guide and refund instructions. The aim is to help advertisers make informed decisions and save on their advertising budget. It highlights the key considerations for choosing the right account type based on tax and invoicing needs, ensuring a smooth and cost-effective advertising experience.

01/04/2026 Customs Knowledge
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US West Coast Crossborder Logistics Face Zeroshipping Risks

US West Coast Crossborder Logistics Face Zeroshipping Risks

Recent incidents of 'zero-freight' cargo acquisition and logistics company bankruptcies in the cross-border logistics industry expose internal issues and potential risks. 'Zero-freight' offers from freight forwarders may conceal traps like 'special goods,' cargo fraud, or tax refund scams. Sellers should choose reputable and financially stable logistics companies, sign detailed contracts, purchase cargo insurance, and remain vigilant to avoid losses from pursuing seemingly cheap deals. Due diligence is crucial to navigate the complexities and potential pitfalls within cross-border shipping.

12/30/2025 Logistics Industry Insights
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Guide to Duty Refunds for Missing Goods in Global Trade

Guide to Duty Refunds for Missing Goods in Global Trade

The World Customs Organization recommends simplifying import duty and tax refund processes to prevent taxation on non-imported goods. This covers duty drawback and release of security, emphasizing timely declaration and sufficient proof. Members are urged to streamline procedures, make prompt decisions, and share information. This guide analyzes the recommendation, helping businesses understand the application process and reduce trade costs. The key is efficient documentation and adherence to established guidelines for successful claims and minimized financial burdens in international trade.

01/20/2026 Customs Knowledge
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Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

TikTok's launch of a 'refund only' policy in Southeast Asia aims to improve user experience but raises concerns among merchants about malicious refunds. While the platform pledges to protect merchant rights, potential risks need attention. Balancing consumer rights with merchant interests is crucial, requiring a robust management mechanism to maintain a healthy e-commerce ecosystem. The policy's success hinges on effectively addressing these challenges and ensuring fair practices for both buyers and sellers within the rapidly growing Southeast Asian TikTok marketplace.

01/07/2026 Logistics Industry Insights
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Amazon Sellers Adapt to Noreturn Refund Policy for Profit Gains

Amazon Sellers Adapt to Noreturn Refund Policy for Profit Gains

This article delves into Amazon's "No Return Refund" policy, analyzing its advantages and disadvantages. It provides a practical guide for sellers, helping them navigate the Amazon marketplace successfully and maximize profits. The guide offers insights into leveraging this policy while mitigating potential risks, ensuring a smoother and more profitable selling experience on Amazon. It equips sellers with the knowledge to make informed decisions and optimize their strategies within the Amazon ecosystem.

12/30/2025 Logistics Encyclopedia
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