India Recovers 54M in Ecommerce Refunds After Fraud Crackdown

India Recovers 54M in Ecommerce Refunds After Fraud Crackdown

India's consumer protection system recovered 450 million rupees in refunds for consumers within 8 months, with e-commerce accounting for the highest proportion of complaints and refund amounts. The Indian government is intensifying efforts to regulate online 'dark patterns,' standardize corporate behavior, and protect consumer rights. This includes addressing issues related to misleading information, unfair trade practices, and difficulties in obtaining refunds, particularly within the rapidly growing Indian e-commerce sector where consumer awareness and redressal mechanisms are still developing.

01/21/2026 Logistics Industry Insights
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Ebay Simplifies Global Returns for Buyers

Ebay Simplifies Global Returns for Buyers

This article provides a detailed explanation of eBay's return policy, clarifying that free returns are not equivalent to unconditional returns. It outlines the buyer's return process on eBay, including initiating a return request, specifying the reason for return, uploading shipping information, and awaiting a refund. The aim is to help buyers better understand eBay's return rules, enabling a more confident and enjoyable cross-border shopping experience. This guide helps navigate the process and understand the nuances of eBay's return system.

01/05/2026 Logistics Encyclopedia
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Ebay Expands Seller Control Over Return Policies

Ebay Expands Seller Control Over Return Policies

eBay's return policy is undergoing significant changes, granting sellers greater autonomy. The new policy allows sellers to customize return preferences, automate return requests, and even permit buyers to keep items while receiving a refund. This article provides an in-depth analysis of the new eBay regulations, guiding sellers on how to flexibly address return challenges and enhance store competitiveness. It explores the implications of these changes and offers strategies for sellers to optimize their return processes under the revised policy.

12/30/2025 Logistics Encyclopedia
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Guide to German VAT Rules for Online Sellers

Guide to German VAT Rules for Online Sellers

This article provides detailed answers to frequently asked questions regarding German Value Added Tax (VAT) for sellers doing business in Germany. It covers topics such as issuing compliant VAT invoices, when to collect VAT, VAT treatment rules for different sales models, and the VAT refund process. Furthermore, it analyzes whether non-EU companies need to register for German VAT in various scenarios. The aim is to help sellers better understand and comply with German VAT regulations, thereby minimizing tax risks.

02/03/2026 Customs Knowledge
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Global Air Freight Policies Cancellation and Amendment Rules Explained

Global Air Freight Policies Cancellation and Amendment Rules Explained

This article provides an in-depth analysis of international air freight cancellation and modification policies, differentiating between voluntary and involuntary changes. It details the logic behind calculating cancellation fees and offers practical considerations. The aim is to help cargo owners understand the rules, reduce transportation risks, and protect their rights. It covers key aspects of the refund process and clarifies the conditions under which refunds are applicable, empowering shippers to navigate potential issues effectively and minimize financial losses related to changes in their air freight shipments.

01/26/2026 Logistics Encyclopedia
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Hong Kongs Proters Scheme Boosts Aviation Sector Funding

Hong Kongs Proters Scheme Boosts Aviation Sector Funding

The Hong Kong government has launched the "Professional Training and Examination Refund Scheme" (ProTERS) to provide aviation professionals and aspiring talents with tuition fee reimbursement of up to 80%, capped at HKD 30,000. This scheme aims to encourage Hong Kong residents to participate in aviation-related courses and examinations, enhance their skills, and obtain professional qualifications, thereby supporting the development of Hong Kong's aviation industry. Applicants must be Hong Kong residents, employed full-time in the Hong Kong aviation industry, and have completed designated courses or examinations.

01/27/2026 Logistics Industry Insights
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VAT Zerorating Boosts International Aviation Connectivity

VAT Zerorating Boosts International Aviation Connectivity

The unique nature of international air transport clashes with traditional tax jurisdictions. This paper argues for the necessity of implementing a zero-rating VAT refund mechanism for international aviation. It emphasizes that this mechanism can reduce operational costs, promote international travel and trade, enhance competitiveness, and ensure fairness. ICAO resolutions provide guidance for governments to develop relevant policies, contributing to the construction of an interconnected global aviation network. This approach helps to streamline processes and foster a more efficient and equitable system for international air travel.

01/05/2026 Customs Knowledge
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Amazon Adjusts Return Policy for Highvalue Items in 2026

Amazon Adjusts Return Policy for Highvalue Items in 2026

Amazon's new return policy, effective in 2026, eliminates exemptions for high-value items and standardizes prepaid return labels. This simplifies the process and shortens refund times, but also increases return risks for sellers of high-value goods. Sellers need to optimize their business strategies, strengthen risk control, and fully utilize the SAFE-T Claim process. Staying informed about policy changes is crucial to adapting to the new market environment. This policy shift presents both opportunities and challenges for e-commerce businesses operating on the Amazon platform.

02/03/2026 Logistics Industry Insights
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India Simplifies Online Export Tax Certificate Process

India Simplifies Online Export Tax Certificate Process

This article provides a detailed analysis of the entire process for companies to apply for the "Export Goods Tax Paid/Non-Refunded Certificate" online through the e-Taxation Bureau. It covers key steps such as logging in, filling in information, submitting applications, and checking the status. The article emphasizes the importance of selecting the correct refund (exemption) status and highlights the new online verification rules to be implemented from 2026. The aim is to help companies efficiently and conveniently obtain the necessary tax certificates.

02/03/2026 Customs Knowledge
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Amazon US Clarifies Prepaid Duties for Crossborder Orders

Amazon US Clarifies Prepaid Duties for Crossborder Orders

This paper delves into the impact of Amazon US's prepaid duty policy on cross-border online shopping costs. It explores the potential effects on logistics timeliness and provides practical advice for consumers dealing with prepaid duties, including understanding tariff rates, paying attention to promotions, choosing appropriate logistics methods, and focusing on tax refund policies. Furthermore, it addresses frequently asked questions consumers have regarding prepaid duties. This aims to help consumers navigate and potentially mitigate the costs associated with cross-border purchases on Amazon US.

02/05/2026 Customs Knowledge
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