Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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Kazakhstan Customs Adopts Global Standards to Enhance Trade

Kazakhstan Customs Adopts Global Standards to Enhance Trade

Kazakhstan Customs actively embraces international standards and enhances tariff classification capabilities by hosting WCO Harmonized System workshops, thus improving the business environment. Through digital transformation and international cooperation, Kazakhstan Customs is committed to building an efficient and compliant customs system, promoting trade facilitation, attracting investment, and driving economic development. This contributes to the prosperity of global trade. The focus is on aligning with international best practices to streamline processes and foster a more attractive investment climate.

01/26/2026 Customs Knowledge
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WCO Aids Palestine in Modernizing Tariff System with Data

WCO Aids Palestine in Modernizing Tariff System with Data

The World Customs Organization (WCO) is assisting Palestine in upgrading its tariff classification system. Through data-driven diagnostics and improvement strategies, the initiative aims to enhance customs clearance efficiency, secure revenue, promote compliance, and improve international competitiveness. Key measures include establishing a centralized management agency, improving information systems, strengthening personnel training, and fostering cooperation between customs and businesses. The goal is to build an efficient, accurate, and transparent trade environment.

01/26/2026 Customs Knowledge
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Mali Customs HR System Sets Benchmark for West Africa

Mali Customs HR System Sets Benchmark for West Africa

With the support of the World Customs Organization, Mali Customs successfully implemented a competency-based human resources management system. Through broad participation and high-level support, they optimized recruitment, training, and performance management. This experience provides a valuable reference for other developing countries, emphasizing the importance of high-level commitment, broad participation, and a gradual approach. The goal is to enhance the professionalism of the customs workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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Wcos MADAO Project Enhances Customs Management in West Africa

Wcos MADAO Project Enhances Customs Management in West Africa

The World Customs Organization (WCO) launched the West Africa Customs Modernization Project (MADAO) to enhance strategic management capabilities. Following regional training, national-level support will be provided to establish strategic systems. This initiative aims to improve customs efficiency and effectiveness across West Africa by strengthening their strategic planning and management processes. The MADAO project focuses on building sustainable customs capacity through training and the development of robust strategic frameworks, ultimately contributing to regional economic growth and security.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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Biden Acts to Prevent Rail Strike Avoid Supply Chain Disruption

Biden Acts to Prevent Rail Strike Avoid Supply Chain Disruption

US President Biden signed an executive order establishing a Presidential Emergency Board (PEB) to intervene in the railroad labor dispute, aiming to avert a nationwide strike that could trigger a supply chain crisis. The article analyzes the demands of both labor and management, retail industry concerns, and expert opinions. It emphasizes the importance of maintaining supply chain stability and looks ahead to the possibility of a consensus between the two parties in the future. The intervention highlights the Biden administration's commitment to preventing economic disruption.

01/28/2026 Logistics
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini is committed to addressing trade facilitation challenges by adopting a competency-based human resource management model. The World Customs Organization (WCO) conducted a talent development diagnostic of Eswatini Customs and provided recommendations for improvement. Eswatini Customs has pledged to implement competency-based management to enhance employee skills and efficiency, ultimately promoting trade facilitation. This initiative aims to improve the quality and effectiveness of customs operations through strategic human resource development.

01/30/2026 Customs Knowledge
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Azerbaijan Customs Boosts Training with WCO Backing

Azerbaijan Customs Boosts Training with WCO Backing

The WCO assisted Azerbaijan Customs in conducting a human resource diagnostic assessment. This initiative aligns with WCO standards, aiming to enhance the professionalism of the customs workforce and promote economic development. By identifying areas for improvement and implementing targeted training programs, Azerbaijan Customs seeks to optimize its human capital and improve its overall operational efficiency. This effort contributes to streamlined trade facilitation and increased revenue collection, ultimately supporting sustainable economic growth.

01/30/2026 Customs Knowledge
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