Sierra Leone NRA Adopts Competencybased HR System for Tax Efficiency

Sierra Leone NRA Adopts Competencybased HR System for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), modernized its human resource system by introducing a competency-based HR management system. This initiative aims to enhance organizational effectiveness and build a professional tax workforce to better serve the national economy. This paper analyzes the construction and application of the competency model, and identifies potential challenges faced by the NRA during the transformation process, along with corresponding strategies to address them. The goal is to improve performance and create a skilled and efficient workforce.

02/03/2026 Customs Knowledge
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WTO Stresses Trade Facilitation to Boost Global Commerce

WTO Stresses Trade Facilitation to Boost Global Commerce

During the 10th WTO Ministerial Conference, the World Customs Organization and the Kenya Revenue Authority co-hosted a side event focusing on trade facilitation. The event highlighted the importance of coordinated border management, Authorized Economic Operator programs, Time Release Studies, and National Trade Facilitation Committees. It aimed to promote the participation of SMEs and women in global value chains. Participants called for collaborative efforts to overcome challenges and continuously advance trade facilitation, ultimately fostering global trade prosperity. This includes simplifying procedures and harmonizing standards to reduce costs and delays for businesses.

02/03/2026 Customs Knowledge
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WCO Backs Ghana Customs Modernization Plan

WCO Backs Ghana Customs Modernization Plan

The World Customs Organization (WCO), through the WACAM project, assessed and optimized the 2015-2017 strategic plan of the Customs Division of the Ghana Revenue Authority (GRA). This initiative aimed to enhance customs modernization in Ghana, enabling it to better adapt to the international trade environment and safeguard national economic development. The focus was on strategic plan compliance, modernization reforms, capacity building, and improving the monitoring and evaluation unit, along with internal project management capabilities. The project sought to improve GRA's overall effectiveness and efficiency in customs operations.

02/03/2026 Customs Knowledge
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Small Businesses Boost Sales with Tiktok Youtube Marketing

Small Businesses Boost Sales with Tiktok Youtube Marketing

This article delves into the marketing value of TikTok and YouTube for small businesses. TikTok's low-cost, high-spread short-video format is ideal for attracting younger audiences. YouTube, with its vast user base and in-depth content capabilities, helps enhance brand awareness and SEO. The article provides practical marketing strategy recommendations for small businesses, assisting them in achieving success in the social media landscape. It explores leveraging short-form content on TikTok for quick engagement and long-form content on YouTube for building authority and providing valuable information to potential customers.

12/29/2025 Logistics Industry Insights
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Burundi Customs Enhances African Trade with WCO Backing

Burundi Customs Enhances African Trade with WCO Backing

With support from the WCO and the EU, the Burundi Revenue Authority held a national workshop on customs laboratories and the Harmonized System classification of chemical products. The aim is to establish its own laboratory to improve tax collection efficiency, strengthen social and environmental protection, and promote trade facilitation. Guided by WCO experts and through learning technical standards, Burundi Customs is committed to building a first-class customs laboratory, contributing significantly to Burundi's economic development. This initiative is crucial for modernizing customs operations and ensuring compliance with international standards.

02/05/2026 Customs Knowledge
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WCO Backs Ghana Customs Data Modernization Push

WCO Backs Ghana Customs Data Modernization Push

The World Customs Organization (WCO), through the WACAM project, provides strategic planning support to the Ghana Revenue Authority (GRA), focusing on data-driven modernization. The mission includes assessing the GRA's strategic plan compliance, addressing customs reform and modernization issues, and enhancing monitoring, evaluation, and project management capabilities. Emphasizing the crucial role of data in customs modernization, recommendations include establishing a data warehouse, developing data analysis tools, and formulating data-driven performance indicators. The project aims to transform GRA into a more efficient and effective organization through strategic planning and data utilization.

02/05/2026 Customs Knowledge
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UAE Customs Adopts Wcobacked Training System

UAE Customs Adopts Wcobacked Training System

At the invitation of the UAE's Federal Customs Authority (FCA), the World Customs Organization (WCO) assisted in harmonizing the recruitment and training standards for Customs inspectors nationwide. Through diagnostic assessments, the WCO provided systematic improvement recommendations, covering unified recruitment criteria, optimized training systems, and strengthened qualification certifications. The aim is to enhance the professionalism of the UAE Customs workforce and promote international trade facilitation. This initiative focuses on building capacity and ensuring consistent application of Customs procedures across the country, ultimately contributing to more efficient and secure trade flows.

02/06/2026 Customs Knowledge
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Lesotho Upgrades Tax Talent Management System

Lesotho Upgrades Tax Talent Management System

The Lesotho Revenue Authority (LRA) is modernizing its human resource management system to improve operational efficiency and tax collection. The World Customs Organization (WCO) supports the LRA through training and capacity building, assisting in the implementation of a competency-based HRM system to build a highly effective tax workforce. With strong commitment from LRA senior management and continued empowerment from the WCO, the LRA aims to achieve its modernization goals. This collaboration focuses on developing a skilled and competent workforce to drive revenue generation and improve tax administration.

02/06/2026 Customs Knowledge
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WCO Workshop Boosts Colombian Customs Efficiency

WCO Workshop Boosts Colombian Customs Efficiency

At the invitation of the Colombian Customs Authority, the World Customs Organization (WCO) successfully held an online Leadership and Management Development (LMD) workshop. This workshop aimed to enhance the leadership, management skills, and teamwork abilities of Colombian customs officers. The goal was to improve work efficiency and quality, promote personal development, and lay the foundation for building a highly efficient and excellent team within the Colombian Customs. The workshop focused on practical skills and strategies to empower participants to lead effectively and contribute to the organization's overall success.

01/19/2026 Customs Knowledge
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Mozambique Modernizes Tax HR with WCO Assistance

Mozambique Modernizes Tax HR with WCO Assistance

At the invitation of the Mozambique Tax Authority (MRA) and with funding from the CCF-China, the World Customs Organization (WCO) conducted a diagnostic assessment of MRA's Human Resource Management (HRM) system modernization. The aim was to address HR challenges and achieve strategic goals by optimizing the HR framework. The assessment included meetings, interviews, and workshops, culminating in recommendations for improvement submitted to the MRA. The Commissioner General of MRA expressed optimism for future collaboration. This initiative highlights the importance of HR upgrades and customs cooperation for effective capacity building within customs administrations.

01/22/2026 Customs Knowledge
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