Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
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New CBTA Training Standards for Dangerous Goods Transport Set for 2026

New CBTA Training Standards for Dangerous Goods Transport Set for 2026

The new Dangerous Goods Training Program (DGTP) will take effect on January 1, 2026, comprehensively introducing the Competency-Based Training and Assessment (CBTA) concept. It aims to enhance the professional skills and competency levels of personnel involved in dangerous goods transportation. Through customized training and rigorous assessments, the program ensures the safe and reliable transportation of dangerous goods, promoting industry standardization and compliance. This initiative is crucial for mitigating risks associated with hazardous materials and fostering a safer environment for all stakeholders.

01/20/2026 Logistics Encyclopedia
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Eswatini Overhauls HR to Improve Trade Facilitation

Eswatini Overhauls HR to Improve Trade Facilitation

Eswatini is addressing trade facilitation challenges by reforming its human resource management system. With WCO support, the SRA conducted a 'People Development Diagnostic' to assess capacity gaps and committed to adopting competency-based management. By building competency models, optimizing training programs, improving performance management, and planning career development, Eswatini aims to enhance customs efficiency and promote economic development. This initiative serves as a valuable example for other developing countries seeking to modernize their customs operations and leverage human capital for improved trade outcomes.

02/03/2026 Customs Knowledge
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Senegal Customs Overhauls HR Leads West African Reform

Senegal Customs Overhauls HR Leads West African Reform

Supported by the Swedish government-funded West African Customs Administration Modernization (WACAM) project, Senegalese Customs is actively modernizing its human resource processes. This includes developing key tools such as job and competency directories and building a competency-based management system. The project serves as a model for customs administration modernization in the West African region and provides valuable experience for other countries. It highlights the importance of investing in human resources to improve customs efficiency and effectiveness within the region.

02/05/2026 Customs Knowledge
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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Aviation Safety Boost IATA Adopts Competencybased Dangerous Goods Training

Aviation Safety Boost IATA Adopts Competencybased Dangerous Goods Training

This paper provides an in-depth interpretation of the IATA's Dangerous Goods Training and Assessment Guidelines, emphasizing that competency-based training is crucial for enhancing aviation transportation safety. It elaborates on the core concepts, implementation steps, training content, and assessment methods of Competency-Based Training and Assessment (CBTA). The aim is to assist organizations in building a robust dangerous goods training system, ensuring employees possess the necessary knowledge and skills to effectively mitigate safety risks. This ultimately contributes to a safer and more secure air transport environment.

01/16/2026 Logistics Encyclopedia
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Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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