WCO Eswatini Pilot Enhanced Customs Training Program

WCO Eswatini Pilot Enhanced Customs Training Program

The World Customs Organization (WCO) launched a pilot training evaluation project in collaboration with the Eswatini Revenue Authority (ERA) to enhance the efficiency and effectiveness of customs personnel, processes, and structures. Funded by the EU-HS Africa Programme, the project utilizes a systematic evaluation framework covering five levels: reaction, learning, behavior, results, and return on investment. Emphasizing collaboration and participation, the project's findings were shared with WCO members in February 2022. This initiative aims to strengthen customs capacity and improve overall performance through comprehensive evaluation methodologies.

01/30/2026 Customs Knowledge
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Zimbabwe Enhances Customs Oversight with WCO Assistance

Zimbabwe Enhances Customs Oversight with WCO Assistance

The World Customs Organization (WCO) supported the Zimbabwe Revenue Authority (ZIMRA) in enhancing its capabilities to effectively implement the Trade Facilitation Agreement by hosting a customs project management training workshop in Zimbabwe. This training aimed to strengthen ZIMRA's capacity in project management and human resources to address trade facilitation challenges and promote economic development in Zimbabwe. The initiative also serves as a model for other developing countries. The workshop focused on practical skills and knowledge transfer to improve ZIMRA's efficiency and effectiveness in customs operations.

02/03/2026 Customs Knowledge
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Bolivia Customs Strengthens Leadership to Boost Trade

Bolivia Customs Strengthens Leadership to Boost Trade

Bolivia Customs successfully held an executive leadership retreat through participation in the SECO-WCO Global Trade Facilitation Programme. The project addressed key customs strategic challenges, tailoring team-building and individual leadership development solutions. This significantly enhanced the cohesion, leadership skills, strategic planning abilities, and negotiation skills of the executive team. This initiative lays a solid foundation for Bolivia Customs to address future challenges and contributes to national trade facilitation efforts. The program aimed to improve overall effectiveness and prepare the organization for upcoming reforms.

02/03/2026 Customs Knowledge
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Colombia Customs Boosts Efficiency with Wcobacked KPI System

Colombia Customs Boosts Efficiency with Wcobacked KPI System

The WCO assisted Colombian Customs in enhancing its strategic performance. Through the GTFP project, DIAN optimized its KPI system and strengthened project management, contributing to trade facilitation. This initiative aimed to improve efficiency and effectiveness within the customs administration, ultimately supporting smoother and faster trade processes. The focus was on aligning strategic goals with operational performance, ensuring that customs activities effectively contribute to national trade objectives and economic growth. The project's success hinges on continuous monitoring and evaluation of the implemented KPIs and project management practices.

02/05/2026 Customs Knowledge
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WCO Launches New Global Customs Performance Standards

WCO Launches New Global Customs Performance Standards

The World Customs Organization (WCO) has launched the second round of its Performance Measurement Mechanism (PMM), aiming to enhance strategic decision-making and overall effectiveness of member customs administrations through a standardized assessment framework. The PMM is not only an evaluation tool but also a key instrument supporting capacity building and promoting international cooperation. The WCO encourages all members to actively participate in building an efficient and transparent global trade environment.

01/27/2026 Customs Knowledge
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Maldives Customs Strengthens Leadership for Faster Strategy Execution

Maldives Customs Strengthens Leadership for Faster Strategy Execution

The Maldives Customs Service enhanced its leadership effectiveness and accelerated the implementation of the Mercator Programme through a WCO-tailored executive development program. The program focused on three key dimensions: organizational development, team building, and individual leadership. With the Director General taking the lead, a strategic plan has been developed, promising a brighter future for the organization. This initiative aims to strengthen customs management and drive strategic goals forward.

02/03/2026 Customs Knowledge
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WCO Belgian Customs College Enhance Francophone Africa Customs Training

WCO Belgian Customs College Enhance Francophone Africa Customs Training

This paper analyzes a capacity-building program for Francophone African customs officials, a collaboration between the Belgian Customs Academy and the World Customs Organization. The program, employing methods like curriculum supplementation, field visits, and virtual reality training, aims to enhance the professional skills of African customs officials and their ability to navigate complex trade environments. The article highlights the importance of regional cooperation, localized application, technological innovation, and evaluation mechanisms in capacity building. It also provides relevant recommendations for improving future programs.

01/05/2026 Customs Knowledge
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WCO Belgian Customs Academy Expand African Customs Training Partnership

WCO Belgian Customs Academy Expand African Customs Training Partnership

Customs officials from French-speaking African countries visited the WCO headquarters during their training at the Belgian Customs Academy. They participated in presentations on intellectual property, and health & safety projects. The WCO's long-standing collaboration with the Belgian Customs Academy significantly contributes to customs capacity building in Africa through tailored training programs. This partnership supports economic prosperity and social development across the African continent.

01/26/2026 Customs Knowledge
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WCO Boosts Trade Control Enforcement in Albania Kosovo

WCO Boosts Trade Control Enforcement in Albania Kosovo

The World Customs Organization (WCO), through its STCE and COPES projects, conducted online training for Albanian and Kosovar Customs, aiming to enhance their enforcement capabilities in strategic trade control and dual-use item management. The training covered strategic item definitions, evidence collection standards, and investigation techniques. It emphasized the application of data analysis in risk assessment and intelligence analysis to build a global strategic trade control system and maintain global security. The training is expected to improve the effectiveness of customs operations in preventing the illicit proliferation of sensitive goods.

01/05/2026 Customs Knowledge
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Crossborder Ecommerce Firms Struggle With Customs Compliance

Crossborder Ecommerce Firms Struggle With Customs Compliance

Cross-border e-commerce companies need to balance compliance and efficiency when choosing a customs clearance model. General trade clearance offers high compliance and tax refunds, suitable for bulk goods. Express customs clearance is convenient and efficient but subject to policy restrictions, making it suitable for small-batch replenishment. Companies should select the most appropriate customs clearance method based on their own business characteristics and target market policies. The optimal choice depends on factors such as shipment size, product type, and desired speed of delivery, ensuring both regulatory adherence and operational effectiveness.

01/05/2026 Customs Knowledge
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