Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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WCO Backs Philippines Customs Modernization with HRM System

WCO Backs Philippines Customs Modernization with HRM System

The World Customs Organization (WCO) successfully conducted a personnel management diagnostic of the Bureau of Customs (BOC) in the Philippines. This aimed to support BOC's strategic goals and HR modernization by building a competency-based HRM system. The diagnostic highlighted the importance of HR roles, competency-based HRM, and training development. The BOC committed to adopting the WCO's 18 customized recommendations to drive the implementation of future action plans.

01/05/2026 Customs Knowledge
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Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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Lastmile Delivery Trends Reshape Express Distribution

Lastmile Delivery Trends Reshape Express Distribution

This paper delves into the definition, importance, and development history of express distribution channels. It details major types such as direct operation, franchising, agency, cooperation, online channels, and multi-channel integration, exploring their characteristics, advantages, disadvantages, and applicable scenarios. Furthermore, it proposes optimization strategies for express distribution channels and forecasts future development trends including intelligentization, greening, collaboration, and customization. The aim is to provide valuable insights for express delivery companies to improve their distribution strategies and adapt to the evolving logistics landscape.

01/05/2026 Logistics Encyclopedia
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Chinas AI Tutors Baidu and Alibaba Bots Tested for Learning

Chinas AI Tutors Baidu and Alibaba Bots Tested for Learning

This study evaluates the application of ERNIE Bot (Wenxin Yiyan) and Qwen (Tongyi Qianwen) in the field of education. Tests in subjects like high school English and junior high school mathematics reveal that both models possess strengths and weaknesses, indicating room for improvement. The assessment highlights the current capabilities and limitations of these large language models in supporting educational tasks and providing personalized learning experiences. Further research and development are needed to optimize their performance and ensure their effective integration into educational settings.

12/30/2025 Logistics Industry Insights
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Barbados Customs Enhances Efficiency with HR Management Reform

Barbados Customs Enhances Efficiency with HR Management Reform

The Barbados Customs and Excise Department (BCED) is undergoing a competency-based HRM reform in collaboration with the World Customs Organization (WCO) and the International Monetary Fund (IMF). Aiming to enhance operational efficiency, revenue collection, and stakeholder engagement, BCED is committed to modernizing its talent management practices. This involves developing a competency framework, job catalog, and exploring the establishment of an internal HRM department. By strengthening its human resources, BCED seeks to contribute more effectively to economic development.

01/22/2026 Customs Knowledge
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Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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Madagascar Revamps HR to Strengthen Tax Revenue

Madagascar Revamps HR to Strengthen Tax Revenue

The Madagascar Revenue Authority (MRA), with support from the World Customs Organization (WCO), launched an HR modernization project. This initiative aims to enhance operational efficiency, optimize tax collection, and improve employee engagement by building a competency-based HR management system. The MRA will focus on developing a highly skilled and professional tax workforce through competency models, digital empowerment, and cultural transformation. This transformation will enable the MRA to contribute more significantly to Madagascar's economic development.

01/26/2026 Customs Knowledge
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Mali Customs HR System Sets Benchmark for West Africa

Mali Customs HR System Sets Benchmark for West Africa

With the support of the World Customs Organization, Mali Customs successfully implemented a competency-based human resources management system. Through broad participation and high-level support, they optimized recruitment, training, and performance management. This experience provides a valuable reference for other developing countries, emphasizing the importance of high-level commitment, broad participation, and a gradual approach. The goal is to enhance the professionalism of the customs workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

Mali Customs, with the support of the World Customs Organization, is committed to modernizing its HRM through GRH reform. This involves diagnosing the existing system and building a competency-based HRM system, including developing job descriptions, competency models, and position descriptions, alongside capacity building initiatives. Despite facing challenges, Mali Customs is actively pushing forward with these reforms to enhance overall effectiveness and better serve national economic development. The reform aims to improve efficiency and effectiveness in customs administration.

01/26/2026 Customs Knowledge
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